Cyclapse Classic
Troubleshooting Guide
Table of Contents
Introduction..........................................................................................................................1
Power..........................................................................................................................2
Camera........................................................................................................................2
DigiSnap Controller....................................................................................................3
Power Details.......................................................................................................................4
Battery Pack....................................................................................................................5
Charge Power..................................................................................................................6
Camera Power.................................................................................................................6
DigiSnap Power..............................................................................................................7
USB Power......................................................................................................................7
Most Common Problems.....................................................................................................7
#1 Cannot connect to the DigiSnap.................................................................................7
#2 The system sometimes misses pictures......................................................................8
Shutter Release Timing...............................................................................................8
Power Drop-Out.........................................................................................................8
Camera Power Timing................................................................................................8
Debug Flow Chart: DigiSnap 2700 – Operation..................................................................9
Debug Flow Chart: DigiSnap 2700 – Terminal.................................................................10
Debug Flow Chart: Camera...............................................................................................11
Debug Flow Chart: Power.................................................................................................12
Introduction
This document is intended to help diagnose problems with your Cyclapse Classic.
Harbortronics has been designing and manufacturing time-lapse camera systems since
2004, and we have shipped about 4500 of our systems in use all over the planet as of
early 2016. While the Cyclapse Classic system design was introduced in 2015 the
fundamentals of long term digital time-lapse have not changed significantly over time.
The “Classic” refers to the use of the DigiSnap 2700 controller… the DigiSnap 2000
series has been in production since 2000. While our systems are quite reliable, there have
been enough failures and configuration problems over the years that we can suggest how
to isolate the most common problems.
The problems can be lumped into 3 categories, power, camera, or DigiSnap controller.
Let's walk through some quick tests, and try to isolate the problems you may be having.
We spend time on the phone with people all over the world that run into one problem or
another, and these will be the same tests we will talk you through if you call with a
problem.
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