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sure they are in the same network environment, try to open a website to
see if it
’s the problem of network
4). If device is online and network is good, but still can
’t control device,
please go to the control page of the device, click on the "..." button in the
upper right corner, and then click on the "Send Feedback" to write the
problem you encountered, and provide you Router model, we will handle
it ASAP.
5.2.2 After the device is connected, it can be controlled at the same
location, but can't be remote controlled by the phone when change
to another location or other network environment.
If the device encounters such a situation, it may be the reason that the
device and cell phone are connected to the same LAN, but not connected
to the Internet.
1). Please put the phone besides your device and make sure they are in
the same network environment, try to open a website to see if it
’s the
problem of network
2). If you cannot access the network, it is recommended to restart the
router.
3). If above problem occurs when device is connected to the network,
please go to the control page of the device, click on the "..." button in the
upper right corner, and then click on the "Send Feedback" to write the
problem you encountered, and provide you Router model, we will handle
