22_
appendix
appendix
PROBLEM
SOLUTION
<Motion detection> of <Analytics> is
set to <Enable>, but no notification
e-mail reaches me even when an
analysis event had occurred.
~
Verify the settings in the following sequence:
A. Check <Data & Time> settings.
B. The <Motion detection> should be set to <Enable>.
C. Check if the <E-mail> option of <Event setup> menu is checked to use.
Cannot record into the Micro SD card.
~
Check if the memory card is defective.
~
When replacing the Micro SD card, it must be done while the power is disconnected from
the product.
Micro SD card is inserted but the
camera does not operate properly.
~
Check if the memory card is inserted in the proper direction. Operation of memory card that
is formatted by other devices is not guaranteed with this camera unit
~
Format the memory card again in <Setup>
;
<Event>
;
<Storage> menu.
Cannot record in the NAS.
~
Confirm that the information registered in the NAS is correct.
It reports that NAS setting has failed.
~
Confirm that the IP address of the NAS is valid.
~
Confirm that the ID/password of the NAS is valid.
~
Confirm that you can access the folder designated as the default folder using the ID of the
NAS.
~
Confirm that the NAS SMB/CIFS items are unchecked.
~
Confirm that the NAS IP address and the camera IP address are in the same format.
ex) The NAS & camera subnet mask initial value is 255.255.255.0.
If the IP address is 192.168.20.32 then the NAS IP address should be in the range of
192.168.20.1~192.168.20.255.
~
Check whether you tried to access as another user without formatting the default folder
saved or used.
~
Confirm that you used recommended NAS equipment.
TROUBLESHOOTING
PROBLEM
SOLUTION
No video is displayed when accessing
the plug-in free webviewer on Safari
via HTTPS.
~
On the authentication popup window prompted when initially accessing https, click "View
Authentication Certificate" and select the "Always trust when connecting to the designated
webviewer IP" check box.
~
If the webviewer continues failing to display a video after you select "Next" on the message
window below, press the command key + Q to exit the Safari browser, access again and
follow the procedures stated above.
I can’t access the camera from a web
browser.
~
Check to make sure that the camera’s Network settings are appropriate.
~
Check to make sure that all network cables have been connected properly.
~
If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses
without any problem.
~
If the camera is connected to a Broadband Router, verify that port forwarding is properly
configured.
Viewer got disconnected during
monitoring.
~
Connected Viewers become disconnected upon any change to camera or network
configurations.
~
Check all network connections.
No video is displayed when I newly
access the webviewer or connect
streaming to the client.
~
The maximum number of profiles available is 3.
The connection may be lost if you use 4 or more of profiles.
Example) If you access MJPEG, H.264 and H.265 and then access with a different profile, the
connection will be lost.
The camera connected to the network
is not detected in the Device Manager
program.
~
Turn off the firewall settings on your PC and then search the camera again.
Images overlap.
~
Check whether two or more cameras are set to a single multicast address instead of different
addresses. If a single address is used for multiple cameras, the images may overlap.
No image appears.
~
If the transmission method is set to multicast, check whether there is a router that supports
multicast in the LAN the camera is connected to.
Summary of Contents for QNE-C9013RL
Page 1: ...NETWORK CAMERA User Manual QNE C9013RL QNE C8013RL...
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