Hanwha Techwin WISENET QRN-830S, User Manual, Page: 69 / 126

English
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￭
In a double NAT environment or if the router's port is not configured, the DDNS status will be displayed as < Successful >, but the DDNS
connection from the viewer to the recorder may fail.
￭
You must be connected to an external network for a DDNS connection. (If there are two or more networks, be sure to connect an external
network to the network set as the <
Default gateway >.)
￭
If you are setting up a port that is already in use, then the connection might fail. Check the port setup of your router.
￭
If the viewer is connected through P2P instead of DDNS when connecting to a recorder, performance may be lower than that of the DDNS
connection. You can check the current connection method (DDNS or P2P) in each viewer.
￭
DDNS is a short form of Dynamic Domain Naming System.
DNS (Domain Name System) is a service that routes a domain name consisting of user friendly characters (ex : www.google.com) to an IP
address consisting of numbers (64.233.189.104).
DDNS (Dynamic DNS) is a service that registers a domain name and the floating IP address with the DDNS server so that the domain name
can be routed to the IP address even if the IP is changed in a dynamic IP system.
●
Quick connect (UPnP) : To use the function, set to < Enable > after connecting the Recorder to a UPnP router.
The message about the progress appears when connecting to Quick connect (UPnP).
–
Quick Connect Success
: Message for a successful connection.
–
Invalid Network Configuration
: Message appears if the network configuration is not valid. Check the
configuration.
– Please enable uPnP function of the router. : Message appears if the router requires UPnP function
enabled.
– failed to find the router. : Message appears if the router is not found. Check the router's configurations.
– Please restart the router. : Message appears if the router should be restarted.
–
Quick Connect not supported in uDP mode.
: Set <
Protocol type
> to <
TCP
> in the "
Setup
>
Network
>
IP & Port
>
Port
" menu of the connected recorder.
– Connection failed. : If the connection fails due to an unknown error, the message is displayed.
￭
If there is a port conflict, it will automatically change to another port. You can check the changed port information in the "
Setup
>
Network > IP & Port > Port " menu of the connected recorder.
￭
If there is a port conflict, check the port forwarding or UPnP settings in the user manual of the connected router.
Setting the Public DDNS
●
DDNS site : Select whether to use DDNS and the site registered when using it.
●
Host name : Enter the host name registered with the DDNS site.
●
User name : Enter the user name registered with the DDNS site.
●
Password : Enter the user password registered with the DDNS site.
Connecting to the Viewer
To connect to the Wisenet mobile from your smartphone
1. Install and run the " Wisenet mobile " app on your smartphone.
You can scan the QR code of the recorder on the < Add device > screen.
2.
When the QR code is scanned, the <
Product ID
> shown in the recorder is automatically reflected in the
mobile viewer, and you can use the mobile viewer by entering the recorder ID/password.
3. Then, when you run the " Wisenet mobile " app, it will be automatically connected to the recorder and you can
monitor it easily with your smartphone.
To connect to the Wisenet Viewer from your PC
1.
Go to https://www.hanwha-security.com on your PC.
Install and run the "
Wisenet Viewer
" app.
2. Select < IP type > to < DDNS/P2P > in the " Setup > Device > Device list > Add > Manual " menu.
3. Enter the recorder ID/password and < Product ID >, and then click < Register >.
The information of the current recorder will be displayed, and you can use the " Wisenet Viewer " app.
To connect to the WebViewer from your PC
If you connect to
http://ddns.hanwha-security.com/product ID
including <
Product ID
> in the local PC address
bar, the recorder's web viewer screen will appear.
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