Service
Page EN-32
Service
In order for us to help you quickly, please tell us:
Name of appliance
Colour
Model
Order number
hanseatic Refrigerator-freezer
Stainless
steel
HKGK19560CNFDI
14234465
Black
HKGK19560CNFDBI
29061923
Advice, complaints and
orders
Please contact your mail order company’s
customer service centre if
– the delivery is incomplete,
– the appliance is damaged during trans-
port,
– you have questions about your appliance,
– a malfunction cannot be rectified using
the troubleshooting table,
– you would like to order further accesso-
ries.
Repairs and spare parts
You can prevent waste by having your defec-
tive appliances repaired. Please contact our
Service Department regarding this.
Spare parts are available for a minimum peri-
od of seven years after the final version of the
model has been placed on the market. Door
seals are available for a period of ten years.
Customers in Germany
Please contact our Technical Service:
Phone +49 (0) 40 36 03 31 50
Customers in Austria
Please contact your mail order company’s
customer service centre or product advice
centre.
Please note!
You are responsible for the condition of the appliance and its proper use in the household.
If you call out for customer service due to an operating error, you will incur charges, even during
the guarantee/warranty period.
Damage resulting from non-compliance with this manual will not, unfortunately, be recognised.
