Page EN-37
Troubleshooting table
Malfunction
Problem
Possible causes
Solutions, tips
Appliance does not
work.
Mains plug is not sitting prop-
erly in the socket or is not
plugged in.
Plug it into the socket properly.
Socket has no voltage.
Check fuse; switch on if necessary.
Fuse is not intact.
Replace fuse.
Wash cycle does
not start.
No wash cycle set.
Select the desired wash cycle using the
cycle selector (2).
Loading door is not closed
properly.
Properly close the loading door (must
hear it “snap” shut).
Cycle was not started.
Press button (7).
Appliance is not re-
ceiving water.
Valve is closed.
Open valve.
Loading door is not closed
properly.
Close loading door properly.
There is a kink in the water in-
let hose.
Check water inlet hose; dismantle if
necessary and re-align.
The water inlet hose is
clogged.
Clean the filter on the water inlet hose
(see page EN-28).
Filter on inlet is clogged.
Clean the filter on the inlet (see
page EN-28).
Water is not being
pumped.
Outlet hose is clogged or bent.
Check outlet hose; dismantle if neces-
sary and re-align.
Lint trap is clogged.
Clean lint trap (see page EN-29).
Water is draining
even though the
appliance is not
pumping.
Outlet hose is too low.
Place outlet hose higher.
Water is leaking
out (“leaking” appli-
ance).
Inlet or outlet hose is not
screwed on tightly enough.
Screw down inlet or outlet hose down
tighter.
Lint trap not closed properly.
Properly close the lint trap (see
page EN-29).
Appliance is un-
steady or vibrating
strongly.
Transport security device(s)
wasn’t/weren’t removed.
Remove transport safety device(s) (see
“Removing the transport safety devices”
on page EN-31).
Appliance was not installed or
aligned properly.
Install or align appliance properly (see
“Positioning” on page EN-31).
The laundry in the drum is
heavy or distributed unevenly.
Stop washing and restart to distribute
the laundry more evenly (see “Suspend-
ing and continuing the cycle” on page
EN-18).
Spin cycle is not
running or is slow.
The imbalance correction sys-
tem for imbalanced drum loads
is running.
No error. Once the laundry is distributed
evenly, the spin cycle starts automati-
cally.
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