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Trouble shooting

M017

The water flow through the heater has failed

This report says that not enough water flows through the heater for the 
warmth from the heater to get effectively distributed thus the heater 
has turned off. After resolving the problem, press any button to reset the 
heater and turn it on again.

M028

Apparently, there is no water flowing through the heater

There is no or very little water in the heater for it to turn on. The hot tub 
will turn off for 15 minutes. Press any button to reset the heater. See 
below for “Checking the water flow”.

M027

The heater is without a water flow

There is not enough water in the heater for it to turn on. The hot tub is 
turned off. After resolving the problem, press any button to reset the 
heater and turn it on again. See below for “Checking the water flow”.

M030

The heater is too hot

One of the temperature sensors detected a temperature of 118.04 °F in 
the heater and the hot tub turned off. Press any button to reset the heater 
once the temperature falls under 107.96 °F. See below for “Checking the 
water flow”.

Checking the water flow
Check whether the water flow is not too low, whether there is an obstacle in the 
area of water suction, whether the valves are not closed, check for air pockets and 
too many closed jets. Some devices can occasionally turn on by themselves to enable 
temperature monitoring or requested freeze protection, even when the hot tub is 
turned off. 

M015

The sensor balance is off

The temperature sensor synchronization can be off by 60.98 °F up to 
61.88 °F. Call the repair service.

M026

The sensor balance is off 

The sensors are not synchronized. The report is displayed longer than 
1 hour. Call the repair service.

M031 (A)

M032 (B)

Sensor A failure, sensor B failure

Temperature sensor or electrical circuit sensor had failed. Call the repair 
service

SENSOR RELATED REPORTS

Summary of Contents for TP 800

Page 1: ...USER MANUAL TP 800 ...

Page 2: ... Blower 10 5 8 Lighting 10 5 9 Jets 10 5 10 Display rotation 10 5 11 Presets 10 5 12 Lock 10 5 13 Standby mode 12 5 14 Tools 12 5 15 Information 12 5 16 Scene settings 13 6 Trouble shooting 13 7 Upkeep of the hot tub 17 7 1 General information 17 7 2 Removal and cleaning of the filter cartridge 17 7 3 Maintaining the quality of the water in the hot tub 17 7 4 Replacing the water 19 7 5 Cleaning th...

Page 3: ...ection class I lighting LED 12 V 10 W maximum output 20 W humidity resistant speakers yes Preparation and electrical connection options AC three phase current 3 230 400 V 16 A 20 A Ensure that the hot tub is always connected to a circuit protected by a Residual Current protective Device with a rated tripping current of 0 03 A It is necessary to use For your own safety and the safety of your produc...

Page 4: ...tly solid base plate taking into account the load bearing capacity of the building If the hot tub is installed outdoors we recommend constructing a concrete monolithic base slab with a minimum strength thickness of 10 cm It is important to also always select the load bearing capacity of the base slab with regard to the dimensions and the weight of the hot tub Consult your building supervisor The w...

Page 5: ...ning connection to electricity must be done according to norms valid in Czech Republic ČSN 33 2000 7 701 3 1 General information We strongly recommend you to hire professionally trained and qualified technicians for the process of installation If you decide to install the hot tub by yourself please abide by the following instructions a Carefully remove all the packaging material from the hot tub a...

Page 6: ...cable cannot come in con tact with sharp objects or be exposed to external forces Therefore we recommend putting the supply cable inside a protective case Turn on a residual current device intended for a hot tub 3 4 Programming of the hot tub control unit using the control panel Now you can start the programming of the hot tub The process is described in the chapter Control panel After you are fin...

Page 7: ...e Now you can change the temperature by the up and down arrow buttons Save the desired setting by pushing the middle or right arrow button Control panel 5 Control panel BALBOA TP800 5 1 Main displayed data Filter 1 Ready in Rest Mode Heating Spa Set 104 F High Range Shortcuts 8 32 PM Settings Ozone 102 F Ready in Rest Mode lock indicator menu messages status circulation pump and heating water temp...

Page 8: ...he right arrow button and now you can navigate through the menu by up and down arrow buttons 5 4 Filter Select the desired function setting option and confirm the selection by pressing the middle button Enter the main settings menu by pressing the right arrow button and now you can navigate through the menu by up and down arrow buttons a Filter 1 Filter is set by a time of their beginning and dura...

Page 9: ...2 24 mode 5 6 Temperature Press the left arrow button until the temperature value text turns white Now you can change the temperature by the up and down arrow buttons Save the desired setting by pushing the middle or right arrow button a Heating mode ready this mode heats up the water to the desired temperature rest this mode heats up the water only during the filtration cycle b Temp range high 79...

Page 10: ...tating the air valve located near the upper edge of the hot tub 5 10 Invert In the SPA menu select the Invert function After confirming with the middle button the panel will automatically rotate 5 11 Preferences The preset menu enables the user to change some settings according to preferences temperature display toggle the temperature mode between degrees Celsius and Fahrenheit time display toggle...

Page 11: ...w by the same com bination of buttons as for the display unlock Lock Settings OFF Back Panel ON Filter 1 Ready in Rest Mode Heating Unlock Set 104 F High Range 8 32 PM Ozone 102 F Fault Log Entry 2 Message Code M026 High Range 1 Days Ago Set Temp 104 F Rest Mode Sensors A 100 Back 2 21PM B 96 Message Sensors are out of sync Preferences Temp Display Time Display Reminders On Cleanup 0 5 HR Dolphin ...

Page 12: ...ystem information menu displays various settings and identifications of a concrete system Because every item is highlighted in this menu the detail of an item is showed in the lower part of the screen software ID SSID shows the software ID system number system model shows the number of the system model current setup shows information required for configuration of the button repair services heating...

Page 13: ...onditions of possible water freezing are detected or the AUX freeze switch has turned off while the circulation pumps and jets are turned on In some cases the circulation pumps can turn on and off and the heater can run in the freeze protection mode This is an informative operational message not a defect indicator M029 The water is too hot One of the temperature sensors detected a water temperatur...

Page 14: ...eater is too hot One of the temperature sensors detected a temperature of 118 04 F in the heater and the hot tub turned off Press any button to reset the heater once the temperature falls under 107 96 F See below for Checking the water flow Checking the water flow Check whether the water flow is not too low whether there is an obstacle in the area of water suction whether the valves are not closed...

Page 15: ...ing were reset permanent memory error Contact your seller or repair services if this report is displayed more than once during one start up M020 Timer failure Contact your seller or repair services hot tub will not turn on Configuration failure the hot tub will not turn on Contact your seller or repair services M034 The circulation pump appears stuck The water can be too hot DISCONNECT THE HOT TUB...

Page 16: ...le once every 30 days GFCI ground fault circuit interrupter or Residual Current Device RCD are important safety devices which have to be regularly tested to check their reliability Every user should know how to run a safety GFCI or RCD test related to the installation of the hot tub GFCI or RCD have TEST and RESET buttons to enable the user to test their proper functionality replace the water Show...

Page 17: ...l particles from a hard water which can lead to a restricted water flow inside the filtration system We recommend to clean the filter cartridge at least once a week Remove the cartridge and the skimmer insertion Using a garden hose clean the cartridge so that no settled dirt remains in the corners of the filter Once clean put the insertion back to the skimmer Put the cartridge inside the skimmer t...

Page 18: ...mount of fresh water to the hot tub add a shock dose of chlorine 10 20 g m3 2 table spoons into the water Add the chlorine only when there are no people in the hot tub After you add the chlorine turn on the circulation pumps so that the chemicals mix well with the water If you are using a granulated form of the chemical dissolve it in a small amount of water first Let the chlorine level drop to 3 ...

Page 19: ...nd a soft cloth 7 6 Hot tub hygiene and disinfection Taking care of hygiene is extremely important for elimination of any germs algae and other harmful organisms polluting the water in the hot tub Test the water using the testing kit first to find out the pH and Cl level and follow by using suitable water chemicals accordingly Follow the instructions on the chemicals label carefully 7 7 Thermo cov...

Page 20: ...s h If the thermo cover does not get regularly cleaned twice a month the surface material can become frail or age prematurely The seams can separate If you do not clean the thermo cover appropriately the guarantee becomes invalid WARNING Do not lift the thermo cover by the handles A vacuum forms between the thermo cover and the hot tub therefore lifting by the handles could result in a damage It i...

Page 21: ...y of children in the hot tub by a continuous adult supervision Only eligible persons over 18 years of age educated about the whole process can be operating the hot tub The same goes for handling the water chemicals which have to be stored out of children s reach 9 Final establishments 9 1 Guarantee conditions Guarantee conditions abide by terms and conditions of your distributor 9 2 Safe disposal ...

Page 22: ...rchase date Delivery date Model name Serial number Seller information name phone number 11 Supplements Setting to 1 230 V When setting to 1 230 V it is necessary to observe the cross section of the supply wire namely CYKY 3 10 A circuit breaker and Residual Current protective Device 32 A according to the applicable standards of the country where the product is installed This setting is necessary t...

Page 23: ...23 Notes 12 Notes ...

Page 24: ...Safety Regular Production Surveillance last update 7 7 2021 www HANSCR AFT eu HANSCRAFT s r o K Vodojemu 140 252 19 Chrášťany u Prahy CZECH REPUBLIC www tuv com ID 0000073072 ...

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