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Hansgrohe, Inc. Limited Warranty
Offering our customers the highest quality at all times is a fundamental
part of the Hansgrohe, Inc. company philosophy. We offer consumers
a limited warranty on our hansgrohe
®
and AXOR
®
branded products.
This warranty is limited to products manufactured by Hansgrohe, Inc.
that are purchased from a Hansgrohe, Inc. authorized seller by a con-
sumer in the United States or Canada after September 1, 2019, and
installed in either the United States or in Canada.
WARRANT Y
Hansgrohe, Inc. warrants to the original consumer purchaser that
hansgrohe and AXOR products will be free from defects in materi-
al and workmanship for as long as the original consumer purchaser
owns both the product and the home in which the product was origi-
nally installed. For commercial purchasers, the warranty period is (a)
one (1) year for hansgrohe products and (b) five (5) years for AXOR
products, in each case from the date of purchase. The warranty period
for products in the Rubbed Bronze, Matte Black and Matte White
finishes are three (3) years from the date of purchase. This warranty
is non-transferable.
WHAT WE WILL DO
Hansgrohe, Inc., at its option, will replace any product or part of the
product that proves defective in workmanship and/ or material, un-
der normal installation, use, service and maintenance. If Hansgrohe,
Inc. is unable to provide a replacement part or product and repair is
not practical or cannot be made in timely fashion, Hansgrohe, Inc.
may elect to refund the purchase price in exchange for the return of
the defective product. REPAIR OR REPLACEMENT (OR, IN LIMITED
CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS
PROVIDED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY OF THE PURCHASER.
WHAT IS NOT COVERED BY THE WARRANT Y
Because Hansgrohe, Inc. is unable to control the quality of hansgro-
he or AXOR products sold by unauthorized sellers, unless otherwise
prohibited by law, this warranty does not cover hansgrohe or AXOR
products purchased from unauthorized sellers. Authorized sellers can
be found on hansgrohe and AXOR branded websites.
Labor and other expenses for disconnection, deinstallation, or return
of the product for warranty service (including but not limited to proper
packaging and shipping costs), or for installation or reinstallation of
the product are not covered by this warranty.
Hansgrohe, Inc. shall not be liable for any damage to the product
resulting from
• reasonable wear and tear
• outdoor use
• misuse (including use of the product for an unintended
application)
• freezing water
• excessive water pressure
• pipe corrosion in the home in which the product is installed
• abuse, neglect or improper or incorrectly performed instal-
lation, maintenance or repair, including the use of abrasive
or caustic cleaning agents or “no-rinse” cleaning products.
This warranty does not cover: (i) accessories, connected materials and
products, or related products not manufactured by Hansgrohe, Inc.
(ii) any hansgrohe or AXOR product sold for display purposes or (iii)
hansgrohe or AXOR products purchased from unauthorized sellers.
WHAT YOU MUST DO TO OBTAIN WARRANT Y
SERVICE OR INFORMATION
Contact your retailer, or contact Technical Service at:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and
place of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage
prepaid and carefully packed and insured, to:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
When warranty service is completed, any repaired or replacement
product or part will be returned to you postage prepaid.
REVISED SEPTEMBER 1, 2019.
Limitation on Duration of Implied Warranties:
Some States
do not allow limitations on how long an implied warranty lasts, so the
below limitations may not apply to you. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND OF FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO
THE STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY,
WHICHEVER IS SHORTER.
Limitation of Special, Incidental or Consequential
Damages:
Some States do not allow the exclusion or limitation
of incidental or consequential damages, so the below limitations
and exclusions may not apply to you. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, THIS WARRANTY DOES NOT
COVER, AND HANSGROHE, INC. SHALL NOT BE LIABLE FOR,
ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
(INCLUDING LABOR CHARGES TO REPAIR, REPLACE, INSTALL
OR REMOVE THIS PRODUCT), WHETHER ARISING OUT OF
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF
CONTRACT, TORT, OR OTHERWISE. HANSGROHE, INC. SHALL
NOT BE LIABLE FOR ANY DAMAGE TO THE PRODUCT RESULTING
FROM REASONABLE WEAR AND TEAR, OUTDOOR USE, MISUSE
(INCLUDING USE OF THE PRODUCT FOR AN UNINTENDED
APPLICATION), FREEZING WATER, EXCESSIVE WATER PRESSURE,
PIPE CORROSION IN THE HOME IN WHICH THE PRODUCT IS
INSTALLED, ABUSE, NEGLECT OR IMPROPER OR INCORRECTLY
PERFORMED INSTALLATION, MAINTENANCE OR REPAIR,
