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Hansgrohe, Inc.
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1490 Bluegrass Lakes Parkway
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Alpharetta, GA 30004
Tel. 800-334-0455
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Fax 770-889-1783
www.hansgrohe-usa.com
This warranty is limited to products manufactured by Hansgrohe, Inc.
(“Hansgrohe”) that are purchased by a consumer in the United States
or Canada after March 1, 1996, and installed in either the United
States or in Canada.
WHO IS COVERED BY THE WARRANTY
This limited warranty extends to the original purchaser only. This
warranty is non-transferable. Hansgrohe neither assumes nor authorizes
any person to create for it any other obligation or liability in connection
with this product.
LENGTH OF WARRANTY
If you are a consumer who purchased the product for use primarily
for personal, family or household purposes, this limited warranty
starts on the date of purchase and extends for as long as you own
the product and the home in which the product is originally installed.
If you purchased the product for use primarily for any other purpose,
including, without limitation, a commercial purpose, this limited warranty
starts on the date of purchase and extends (i) for 1 year, with respect to
Hansgrohe and Commercial products, and (ii) for 5 years, with respect
to Axor products. The Rubbed Bronze finish is subject to a 3-year limited
warranty starting on the date of purchase.
WHAT IS COVERED BY THE WARRANTY
This limited warranty covers only your Hansgrohe manufactured
product. Hansgrohe warrants this product against defects in material
or workmanship as follows:
Hansgrohe will replace at no charge for parts only or, at its
option, replace any product or part of the product that proves
defective because of improper workmanship and/or material,
under normal installation, use, service and maintenance. If
Hansgrohe is unable to provide a replacement and repair is
not practical or cannot be made in timely fashion, Hansgrohe
may elect to refund the purchase price in exchange for the
return of the product. REPAIR OR REPLACEMENT (OR, IN
LIMITED CIRCUMSTANCES, REFUND OF THE PURCHASE
PRICE) AS PROVIDED UNDER THIS LIMITED WARRANTY IS
THE EXCLUSIVE REMEDY OF THE PURCHASER.
WHAT IS NOT COVERED BY THE WARRANTY
A. Conditions, malfunctions or damage not resulting from defects
in material or workmanship.
B. Conditions, malfunctions or damage resulting from (1) normal
wear and tear, improper installation, improper maintenance,
misuse, abuse, negligence, accident or alteration; (2) the use
of abrasive or caustic cleaning agents or “no-rinse” cleaning
products, or the use of the product in any manner contrary to
the product instructions; or (3) conditions in the home such as
excessive water pressure or corrosion.
C. Labor and other expenses for disconnection, deinstallation,
or return of the product for warranty service (including but
not limited to proper packaging and shipping costs), or for
installation or reinstallation of the product.
D. Accessories, connected materials and products, or related
products not manufactured by Hansgrohe.
E. Any Hansgrohe or Axor product sold for display purposes.
HANSGROHE SHALL NOT BE LIABLE TO PURCHASER OR
ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES, ARISING OUT OF BREACH OF
THIS LIMITED WARRANTY.
Some provinces and some states do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
TO OBTAIN WARRANTY PARTS OR INFORMATION
Contact your Hansgrohe retailer, or contact Technical Service at:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and place of
purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage prepaid
and carefully packed and insured, to:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
When warranty service is completed, any repaired or replacement
product or part will be returned to you postage prepaid. REVISED
MAY 1, 2016.
PRODUCT INSTRUCTIONS AND QUESTIONS
Upon purchase or prior to installation, please carefully inspect
your Hansgrohe product for any damage or visible defect. Prior to
installing, always carefully study the enclosed instructions on the proper
installation and the care and maintenance of this product. If you have
questions at any time about the use, installation or performance of
your Hansgrohe product, or this warranty, please write us or call us
toll-free at 800-334-0455.
Limited Consumer Warranty
