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Handspring VisorPhone User Manual Download Page 94

88 

Troubleshooting and Maintenance

I can't dial 
international 
numbers

For security purposes, most service providers require you 
to enable international calling on your account. Call your 
service provider to enable international calling.

Call waiting 
doesn’t work

Enable call waiting in the Call Preferences dialog. For 
details, see “Disabling call waiting” on page 74.

Call forwarding 
doesn't work

For security purposes, most service providers require you 
to enable this feature on your account even though there 
is usually no extra charge. Call your service provider to 
enable call forwarding.

Caller ID 
blocking for my 
outgoing calls 
doesn't work

Some service providers require you to enable this feature 
on your account. Call your service provider to enable 
blocking your Caller ID.

Some incoming 
caller’s names 
don’t appear in 
Call History

■

Find out if a caller has blocked their Caller ID. 

■

Call History does not show names for records you 

marked hidden in your Address Book.

The SIM 
Phonebook 
application 
won't open

Make sure your SIM card is inserted in your VisorPhone 
and that your phone has been on for at least 30 seconds.

Summary of Contents for VisorPhone

Page 1: ...VisorPhone Module User Guide...

Page 2: ...use of this guide Handspring Inc and its suppliers assume no responsibility for any loss or claims by third parties which may arise through the use of this software and hardware Handspring Inc and it...

Page 3: ...battery 8 Step 7 Turn on your phone 9 Step 8 Activate your account 10 Congratulations 11 Making Voice Calls 13 Calling a speed dial number 14 Dialing a number with the Dialpad 15 Redialing the last n...

Page 4: ...l history 35 Purging call history 36 Managing Your Speed Dial List 37 Defining speed dial buttons 38 Adding an Address Book entry to your speed dial list 39 Changing a speed dial entry 40 Deleting spe...

Page 5: ...messages 60 Using VisorPhone as a Wireless Modem 61 Setting up VisorPhone as a wireless modem 62 Using third party data applications with VisorPhone 63 Preparing for a direct wireless HotSync operati...

Page 6: ...menu 79 Phone application Options menus 80 SIM Phonebook application Edit menu 81 SIM Phonebook application Options menu 81 SMS Message Manager application Message menus 82 SMS Message Manager applica...

Page 7: ...our VisorPhone you must first activate your account with your mobile phone service provider Your account information is located on your SIM Subscriber Identity Module card If a SIM card did not come w...

Page 8: ...that came with your handheld to set it up 2 Recommended Synchronize your handheld with your computer Tip If you need additional information about synchronizing refer to the Quick Reference Guide and...

Page 9: ...r service provider s documentation and is often referred to as a smartcard Note If your SIM card is already inserted in your phone skip to Step 3 Insert the SIM card into the slot Tip Since calls are...

Page 10: ...4 Getting Started Step 3 Insert your battery into your VisorPhone Insert the battery into your VisorPhone and secure the latch SIM card...

Page 11: ...your handheld screen while talking on the phone Battery Powers your VisorPhone Battery latch Secures the battery to your VisorPhone Power button Turns on your VisorPhone and activates the signal Your...

Page 12: ...n Turns on your handheld and starts the SMS Message Manager application so you can view send and receive text messages Slider Controls the ringer setting See Selecting the ringer settings on page 71 f...

Page 13: ...m your handheld 2 Insert your VisorPhone module into the Springboard expansion slot Tip To remove your VisorPhone from your handheld simply slide it out from the Springboard expansion slot Slide the s...

Page 14: ...Phone must be in your handheld while charging and that it takes about 1 5 hours to fully charge the battery It s time to recharge the battery when you observe one of the following the LED turns red an...

Page 15: ...Wait up to two minutes for your VisorPhone to locate your service provider s network Do not tap OK Tip When your VisorPhone locates the network the Network Search dialog displays a Welcome message an...

Page 16: ...that came with your VisorPhone module Once you receive your phone number it may take a few hours to become fully active Some service providers send a special message with your phone number Follow thes...

Page 17: ...rvice provider to confirm that these services are available and active on your mobile calling plan If you travel outside a coverage area you can t receive SMS text messages However the messages are st...

Page 18: ...12 Getting Started...

Page 19: ...alpad Selecting it from your Call History list Selecting it from your Address Book Dialing from another application Returning a missed call Dialing an emergency number After you dial and establish a c...

Page 20: ...list see Defining speed dial buttons on page 38 1 Press the Phone button on your VisorPhone Tip If the screen below doesn t appear tap the Speed Dial icon 2 Select the number you want to call Tip Afte...

Page 21: ...re entering the number to automatically insert the international access code upon dialing Tip To display the last ten numbers dialed press the scroll buttons on the front of your handheld Tip To edit...

Page 22: ...utgoing calls 3 Select the number you want to call 4 Tap Dial Tip To add a number to your Address Book or Speed Dial list tap Details tap Copy Phone then in Address Book or Speed Dial Edit view tap th...

Page 23: ...ton changes to an Email button when you select an email address or to an SMS button when you select a mobile phone number See Assigning dialing applications on page 69 for details on assigning compati...

Page 24: ...tions such as Memo Pad or To Do List 1 Highlight the number you want to dial 2 Press the Phone button on your VisorPhone Tip The number automatically appears in the Dial box on the Dialpad screen so y...

Page 25: ...orwarded to voicemail and they do not appear in the Call History list If you miss multiple calls a message appears indicating the number of calls you missed Follow the steps in Reviewing missed calls...

Page 26: ...VisorPhone 2 Do one of the following If your phone is unlocked dial 112 or 911 from the Dialpad screen If your phone is locked or your SIM card is missing tap Make Emergency Call from the Unlock Phon...

Page 27: ...nd you are within a coverage area you can receive incoming calls In addition to answering calls you can also choose several incoming call options This chapter describes how to Answer the phone or reje...

Page 28: ...call turns on your handheld if it is off Tip You can also answer a call by pressing the Phone button while your VisorPhone is ringing Caller s name and phone number if available Tap Answer to accept...

Page 29: ...e Call Waiting check box is empty For more information on enabling and disabling call waiting see Disabling call waiting on page 74 When the Call Waiting dialog appears tap the appropriate button Tip...

Page 30: ...g information is stored by the network it s a good idea to check the current network settings both before and after you change the call forwarding option 1 Tap the Menu icon 2 Under Options tap Call P...

Page 31: ...erence call For example when you re talking to a friend you can put them on hold call a restaurant to make dinner reservations and return to your friend to confirm the time and place These features al...

Page 32: ...26 Handling Multiple Calls Placing a call on hold 1 Place or answer a call 2 Tap Hang Up to end the call Tap Off Hold to return to the call Call status indicator Tap Hold to put the call on hold...

Page 33: ...hold 1 Place or answer a call 2 Put the call on hold 3 Tap 2nd Call 4 Dial the number Tip You can tap the Applications Launcher icon to open another application that has the number you want to dial Ta...

Page 34: ...Tap Swap or tap the call status line to switch between calls Tip If you called an automated phone system that prompts you to enter a menu selection or phone extension tap KeyPad to respond to the voic...

Page 35: ...lls 2 Join the two calls Tap 3 way Call to speak with both calls at the same time 1st call status 2nd call status Tap Hang Up to end both calls Tap Hold to place both calls on hold Tap Cancel 3 way to...

Page 36: ...30 Handling Multiple Calls...

Page 37: ...area your missed calls are forwarded to voicemail and they do not appear in the Call History list Similarly when your phone is off or you travel outside a coverage area your service provider stores yo...

Page 38: ...s When you don t answer an incoming call it appears under Missed calls in your Call History list 1 Tap the Call History icon 2 Tap Missed in the pick list in the upper right corner Tap caller s name o...

Page 39: ...received voicemail messages 1 Dial your voicemail service using one of these methods Tap the Voicemail button in the Speed Dial view Tap Listen in the Voicemail alert dialog Tap the Voicemail icon in...

Page 40: ...stores the messages for you until you turn on your phone or return to a service area When you connect to the network the SMS Message Manager displays the first message in a screen similar to the foll...

Page 41: ...con Tip To temporarily store a number in your handheld s memory tap Details tap Copy Phone and then tap Done You can now Paste this number into any application on your handheld Outgoing call Tap arrow...

Page 42: ...periodically Note Using the Purge function permanently removes the calls from your handheld You cannot undo this process to restore the information 1 From the Call History view tap the Menu icon 2 Und...

Page 43: ...e Tip Keep your speed dial list organized by storing different types of numbers on different pages For example create separate pages for family business friends and emergency numbers This chapter desc...

Page 44: ...ider s voicemail service number 3 In the Edit Entry dialog enter the Name Number and any Extra digits Tip To insert a pause between Extra digits when dialing enter a comma Each comma represents a one...

Page 45: ...on 3 Tap Lookup 4 In the Phone Number Lookup dialog use the scroll arrows or begin writing the person s last name to find the number you want 5 Tap Add Tip You can edit the number or name by tapping i...

Page 46: ...he Speed Dial icon 2 Tap the Menu icon 3 Under Edit tap Edit Speed Dial 4 Select the entry you want to change 5 In the Edit Entry dialog enter the new information 6 Tap OK to save the new information...

Page 47: ...ries 1 Tap the Speed Dial icon 2 Tap the Menu icon 3 Under Edit tap Edit Speed Dial 4 Select the entry you want to delete 5 In the Edit Entry dialog tap Delete 6 Tap OK to confirm deletion 7 Tap Done...

Page 48: ...ap the Menu icon 3 Under Edit tap Edit Speed Dial Tip If the new slot is full the other entries move over one slot as the rows fill from top to bottom If you drag an entry to a page icon the entry mov...

Page 49: ...names and numbers By storing a phone list on your SIM card you have immediate access to your phone list when you move your SIM card to another phone The SIM Phonebook application is a utility that en...

Page 50: ...3 Tap Speed Dial in the pick list in the upper right corner 4 Tap the entry you want to copy Tip To copy all the numbers in your speed dial list select Copy All from the Edit menu Tip A check mark ind...

Page 51: ...con 3 Tap SIM in the pick list in the upper right corner 4 Tap the entry you want to copy Tip To copy all the numbers in your speed dial list select Copy All from the Edit menu Tip A check mark indica...

Page 52: ...2 Tap the SIM Phonebook icon 3 Tap SIM in the pick list in the upper right corner Tip To delete entries from your speed dial list tap Speed Dial instead 4 Select the entry you want to delete 5 Tap De...

Page 53: ...corner Tip You can also dial entries from your speed dial list by tapping Speed Dial instead 4 Select the entry you want to dial Tip You can also send a text message to an SMS enabled mobile phone by...

Page 54: ...48 Using Your SIM Phonebook...

Page 55: ...ust also have a GSM mobile phone and a service provider that supports text messages Some service providers also allow you to use your mobile phone to send text messages to an email address and to rece...

Page 56: ...you must subscribe to your service provider s SMS Email service and enter their SMS Email Center number in the SMS Preferences dialog The SMS Email Center forwards the SMS messages to the recipient s...

Page 57: ...e SMS Message Manager Inbox Tip When viewing Saved messages the arrows indicate whether a message was incoming or outgoing 2 Tap the message you want to view 3 Press the scroll buttons on your handhel...

Page 58: ...ice provider s SMS service 1 Tap the incoming message to which you want to reply 2 Tap Reply 3 Enter the message text Tip When you reply to an SMS message the SMS Message Manager fills in the To field...

Page 59: ...edefined text from a template Some templates ask you to enter information such as a meeting time or place Using a template is similar to filling in the blanks on a form letter instead of writing a let...

Page 60: ...g category until your phone transmits the message Tip To store a draft message and send it later tap Save instead After your message transmits your VisorPhone places a copy in the Sent category If an...

Page 61: ...Message Manager list view tap New 2 Tap the To pick list and select SMS Email Center 3 On the first Text line enter the recipient s email address followed by a space and a symbol 4 Enter the remainin...

Page 62: ...to insert a greeting and signature in your message You can also add items to these lists or modify the existing items 1 From any SMS Message Manager list view tap the Menu icon 2 Under Options tap Gre...

Page 63: ...message moves the message from your Inbox to the Saved category Copying incoming messages 1 Open the message you want to copy 2 Tap the Menu icon 3 Under Message tap Put Into Clipboard Tip To create a...

Page 64: ...s mobile phone number Note The recipient s phone must be SMS enabled 5 Tap Send Modifying messages You can modify any outgoing messages in your Saved or Sent categories Tip You can create your own mes...

Page 65: ...Message Manager tap Show 2 Select the sort method you want to use 3 Tap OK Tip If you sort the list by name messages from senders that are not in your Address Book appear at the bottom of the list in...

Page 66: ...corner to select the category containing the messages you want to delete 2 Tap the Menu icon 3 Under Message tap Purge 4 Select the deletion method you want to use 5 Tap OK 6 If prompted tap Yes to c...

Page 67: ...e s modem capabilities with third party communication software that you download from the Internet such as web browsers or email applications and to perform wireless HotSync operations when your cradl...

Page 68: ...rner 4 Enter the configuration information for your ISP Note If your ISP is not on the Service pick list tap the Menu icon tap New on the Service menu and enter the service name 5 Check your settings...

Page 69: ...Handheld User Guide for details 2 Start the third party application you installed Note Most third party applications automatically connect you to your ISP when you start the application If the applica...

Page 70: ...icon on the front of your handheld 2 Tap the HotSync icon 3 Tap Enter Phone 4 Enter your computer modem number and then tap OK 5 Tap the Menu icon 6 Under Options tap Modem Sync Prefs 7 Tap Direct to...

Page 71: ...nt of your handheld 2 Tap the HotSync icon 3 Tap the Menu icon 4 Under Options tap Modem Sync Prefs 5 Tap Network and then tap OK 6 Tap Select Service and configure the Network Preferences panel Note...

Page 72: ...ion only when your cradle is not available Tip To increase the speed of a wireless HotSync operation select Conduit Setup under Options and reduce the number of applications with which you synchronize...

Page 73: ...u start the Phone application and set security options to prevent unauthorized use This chapter describes how to Set dialing prefixes Reassign the buttons in your Address Book Change the phone display...

Page 74: ...ea code Using this feature does not change the numbers in your Address Book 1 Press the Address Book button on the front of your handheld 2 Tap the Menu icon 3 Under Options tap Dial Preferences 4 Tap...

Page 75: ...ager However if you have third party SMS or Email applications installed on your handheld you can assign these buttons to any application that is compatible with the dialing enabled version of Address...

Page 76: ...tton on your VisorPhone 2 Tap the Menu icon 3 Under Options tap Phone Preferences 4 Select the display options you want to use 5 Tap OK Tap the view you want to see when you open the Phone application...

Page 77: ...g slider position 3 Select the ringer settings you want to use Tip You can use both a ring tone and vibrate alert or use them separately For example you can set one position to ring softly and vibrate...

Page 78: ...isorPhone 3 Tap the Menu icon 4 Under Options tap Phone Preferences 5 Select the Phone Locked check box to lock your SIM card 6 Enter your password PIN and tap OK Note If you haven t set a password ye...

Page 79: ...word listed in your service provider documentation In North America this is usually 1234 or 1111 If you are using a SIM card from an established account enter your existing password 4 Tap OK Tip See P...

Page 80: ...Note Because call waiting information is stored by the network it s a good idea to check the current network settings both before and after you change the call waiting option 1 Tap the Menu icon 2 Un...

Page 81: ...you can prevent revealing your phone number to people you call Note Because caller ID blocking information is stored by the network it s a good idea to check the current network settings both before a...

Page 82: ...lect a service provider network Note When you manually select a network your VisorPhone finds only that network until you either choose another network or return to Automatic Mode 1 Press the Phone bu...

Page 83: ...tomizing Your Phone 77 Connecting a headset Use the built in speaker and microphone or connect an optional headset for hands free operation For best results use only headsets from Handspring Headset j...

Page 84: ...78 Customizing Your Phone...

Page 85: ...pens a dialog where you can define change and delete speed dial buttons For details see Changing a speed dial entry on page 40 Paste Inserts a phone number from the clipboard into the dial box Phone a...

Page 86: ...For details see Disabling call waiting on page 74 Blocking your phone number for outgoing calls on page 75 and Forwarding calls on page 24 Select Network Opens a dialog where you can search for and us...

Page 87: ...entries to your SIM card If you are viewing the SIM card list it copies all new entries to the speed dial list SIM Phonebook application Options menu Help Opens a dialog where you can view tips about...

Page 88: ...it into another message or application For details see Copying incoming messages on page 57 Copy to Memo Pad Copies the selected message to a new Memo Pad memo For details see Copying incoming messag...

Page 89: ...places it on the clipboard Copy Copies the selected text and places it on the clipboard Paste Inserts text stored on the clipboard at the current cursor position Select All Selects all text in the cu...

Page 90: ...ting message greetings and signatures on page 56 Preferences Opens a dialog where you can view the SMS Service Center number if this field is blank contact your service provider for this information c...

Page 91: ...e battery isn t drained When you turn on your VisorPhone hold down the power button for at least two seconds until you hear a beep Turn on your handheld to make sure that the handheld batteries aren t...

Page 92: ...ked not your VisorPhone If you see the Unblock Phone screen instead of the Unlock Phone screen you entered the unlock code PIN incorrectly three times and your VisorPhone is now blocked Contact your s...

Page 93: ...ion try your SIM card in another GSM phone If it still doesn t work your SIM card may be malfunctioning Contact your service provider for another SIM card Turn off your VisorPhone and then turn it on...

Page 94: ...his feature on your account even though there is usually no extra charge Call your service provider to enable call forwarding Caller ID blocking for my outgoing calls doesn t work Some service provide...

Page 95: ...ar when you use the SMS Message Manager Lookup button I can t send SMS Messages Make sure SMS services are enabled on your account by checking the SMS Preferences dialog to see if the SMS Message Cent...

Page 96: ...ttons in the Dialing Address Book don t launch Check the Dial Preferences dialog in the Address Book to confirm the application is assigned to the Dial Email or SMS button For details see Assigning di...

Page 97: ...not use harsh detergents to clean your VisorPhone Use only genuine Handspring accessories Third party accessories are not guaranteed to function properly with your VisorPhone Do not let the Springboa...

Page 98: ...Never throw the battery pack into fire or expose it to extreme heat If the battery pack ever becomes hot or smells odd stop using it If the battery pack becomes damaged and leaks liquid stop using it...

Page 99: ...a charge you need to replace it Caution It is illegal in many areas to dispose of Lithium Ion batteries in household or business trash Call your local recycling center for instructions on battery rec...

Page 100: ...94 Troubleshooting and Maintenance...

Page 101: ...r You must reproduce and include all copyright notices and any other proprietary rights notices appearing on the Software on any copies that you make PAYMENT OF FEES The effectiveness of the licenses...

Page 102: ...opies and merged portions in any form It will also terminate immediately if you fail to comply with any term or condition of this License Agreement Upon such termination you agree to destroy the Softw...

Page 103: ...d that they be insured or sent by a method that provides for tracking of the package If Handspring ships a replacement accessory to Custom er before receiving the original accessory and Customer fails...

Page 104: ...fen nur kopiert werden soweit dies aus Datensicherungs oder Ar chivierungsgr nden zur Nutzung der Software gem den hier dargelegten Bestimmungen zwingend er forderlich ist Sie m ssen alle in der Softw...

Page 105: ...995 DFARS 252 227 7013 c 1 ii Okt 1988 FAR 12 212 a 1995 FAR 52 227 19 oder FAR 52 227 14 ALT III je nachdem welche Bestimmungen anwendbar sind GELTUNGSDAUER UND K NDIGUNG Dieser Lizenzvertrag bleibt...

Page 106: ...GEW HRLEISTUNG F R ZUBEH R Zus tzlich zu den zwingenden Bestimmu ngen des deutschen Gew hrleistungsrechts die unter den oben aufgef hrten Einschr nkungen anwendbar sind gew hrt Handspring die im folge...

Page 107: ...d CE PRODUIT CONTIENT UN LOGICIEL PRECHARGE DONT L UTILISATION EST REGIE PAR UNE LICENCE ACCORDEE PAR HANDSPRING INC ET SES FOURNISSEURS COLLECTIVEMENT HANDSPRING A SES CLIENTS POUR LEUR SEULE UTILISA...

Page 108: ...ogiciel de chiffrement ou la documentation qui l ac compagne sans l autorisation crite pr alable du U S Department of Commerce DISPOSITIONS RELATIVES AU GOUVERNEMENT DES ETATS UNIS Si vous faites l ac...

Page 109: ...des logiciels Handspring seront pour l essentiel conformes aux sp cifications et que les supports du Logiciel seront exempts de d fauts mat riels ou de fabrication pendant une p riode de quatre vingt...

Page 110: ...s condiciones y restricciones establecidas en este Contrato de licencia para el usuario final de la VisorPhone Contrato de licencia No se permite el arrendamiento subarrendamiento alquiler distribuci...

Page 111: ...bierno de los Estados Unidos se aplicar n las dis posiciones siguientes El Software constituye un art culo comercial commercial item seg n la definici n del t rmino descrita en la Regulaci n federal s...

Page 112: ...umplir n sustancialmente las especificaciones indicadas y los soportes f sicos del software es tar n libres de defectos en cuanto a materiales y fabricaci n durante noventa 90 d as a partir de la fech...

Page 113: ...i previste nel presente Contratto di Licenza Software VisorPhone per l Utente Finale Contratto di Licenza All utente non consentito concedere in noleggio distribuire o concedere in sublicenza il Softw...

Page 114: ...orizzazione scritta del Diparti mento di Commercio degli Stati Uniti AVVISO PER IL GOVERNO DEGLI STATI UNITI Qualora l utente stia ottenendo il Software per conto di qualsiasi ente o istituzione del G...

Page 115: ...e Cliente che in caso di uso normale e previsto i gli accessori hardware Handspring saranno privi di difetti di produzione e nei ma teriali per un anno dalla data di acquisto e ii gli accessori softwa...

Page 116: ...li pertanto le limitazioni ed esclusioni di cui sopra potranno essere limitate nella loro applicazione all utente Nel caso in cui non sia consentita l esclusione integrale delle garanzie implicite le...

Page 117: ...ody worn operation use the Handspring Belt Clip or the Handspring Holster Use of other body worn accessories that have not been tested with the VisorPhone for RF exposure compliance may not comply To...

Page 118: ...th care facilities may be using equipment that could be sensitive to external RF energy Interference to Other Electronic Devices RF energy may affect improperly installed or inadequately shielded elec...

Page 119: ...These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio fre quency energy and if not i...

Page 120: ...quirements of the Canadian Interference Causing Equipment Reg ulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Acknowledgm...

Page 121: ...osal 93 gauge 13 indicators 8 inserting 4 location 5 specifications 92 Beep tone 23 Buttons Phone 6 power 5 ringer 6 scroll 6 15 51 slider 6 SMS Message Manager 6 C Call Preferences 23 24 74 75 80 sta...

Page 122: ...leting Call History 36 SIM card entries 46 SMS messages 34 53 60 Speed Dial entries 41 Dialing applications 69 emergency numbers 20 from Address Book 17 from Call History 16 32 35 from Memo Pad 18 fro...

Page 123: ...ad 15 Phonebook 44 45 signal strength 13 Speed Dial 14 Voicemail 13 Ignoring calls 22 Incoming calls 21 24 35 Indicators battery 6 8 13 Call History 35 call status 26 28 29 call waiting 23 missed call...

Page 124: ...a 11 HotSync operation 65 name 13 selecting 76 80 status 6 75 voicemail number 38 Network status 24 74 O Options Call Preferences 74 75 call waiting 74 menu 80 81 84 Phone Preferences 70 Ringer Prefer...

Page 125: ...d defined 1 3 IMEI 10 inserting 3 locking 72 phone number 10 Phonebook 43 47 SMS Message Center number 50 SIM Phonebook 43 47 Slider 5 6 71 SMS changing messages 58 copying text 57 creating messages 5...

Page 126: ...41 dialing numbers 14 icon 14 list 37 42 organizing 37 42 voicemail 33 38 Support 85 Switching calls 28 T Text messages see SMS To Do List 18 Troubleshooting 85 91 U Unblock code 86 Unlock code 86 V...

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