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Setting Preferences for Your Handheld
Options menu
TCP/IP troubleshooting
If you are having a problem establishing a network connection using
TCP/IP, check this section and try the suggestions listed.
Displaying expanded Service Connection Progress messages
It’s helpful to identify at what point in the login procedure the
connection fails. An easy way to do this is to display the expanded
Service Connection Progress messages. Expanded Service Connection
Progress messages describe the current stage of the login procedure.
Press the bottom scroll button at any point during login to display
these messages.
Viewing the Network Log
If viewing the expanded Service Connection Progress messages does
not give you enough information to find out why you cannot connect
to your ISP or dial-in server, take a look at the Network Log. The
Network Log lists all of the communication that occurs between your
modem and your dial-in server during the login procedure. The
information in the Network Log can help your ISP or your System
Administrator pinpoint where the login procedure communication
fails and why.
To view the Network Log:
1. Tap Options, and then tap View Log.
2. Tap the up and down arrows of the scroll bar to see the entire
Network Log.
3. Tap Done.
Adding a DNS number
If your ISP or dial-in server requires a DNS number and you did not
enter that information in the Network Preferences screen, it will
appear that you successfully logged into your network. When you try
to use an application or look up information, however, the connection
fails. If this occurs, try adding a DNS number. Ask your ISP or your
System Administrator for the correct Primary and Secondary DNS IP
numbers.
Summary of Contents for Visor
Page 1: ...Visor Handheld User Guide Windows Edition ...
Page 10: ...Page 10 ...
Page 34: ...Page 34 Introduction to Your Visor Handheld ...
Page 68: ...Page 68 Overview of Basic Applications ...
Page 164: ...Page 164 Application Specific Tasks ...
Page 240: ...Page 240 Setting Preferences for Your Handheld ...
Page 246: ...Page 246 Maintaining Your Handheld ...
Page 260: ...Page 260 Troubleshooting Tips ...