Software upgrade manual PowerSupport
Version 2015v1
26
4.2.6
Checking the system
Disconnect the COM-Cable to the PowerSupport and check the following points
-
Turn the system on and check if the system goes on.
-
Does the system give support?
-
Is there a distinctive difference between the different levels?
4.2.7
Troubleshooting
Has the check showed the system doesn’t function as it should or the Upgrade gave an
error? Then check the under mentioned table to find the error. After finding the error make
sure to perform the upgrade again from chapter 3.2.
Error
Possible cause
Solution
During the upgrade I get a
windows Error on my screen.
Cable from pc/ laptop is not
connected properly.
Disconnect the cable
completely and reconnect
the cable. Afterwards,
perform the upgrade again
from chapter 3.2.
The wrong COM-Port is
selected
Press on Communication in
the PowerSupport upgrade
software and select the
COM-Port that is used for
the PowerSupport , Press
OK . Afterwards, per form
the upgrade again from
chapter 3.2.
The charger is connected to
the system while upgrading.
Disconnect the Power
Support cable to the Power
Support . Afterwards, perform
the upgrade again from
chapter 3.2.
When checking the system
only 1 of the wheels
functions as it should
The cable between the
wheels is not connected
properly.
Disconnect the cable to the
pc and the reconnect the
cable between the wheels.
Afterwards, perform the
upgrade again from chapter
3.2.
Error : Old PMU version
detected. Please perform
Pre Upgrade first .
Software version on Power
Support is older the 1.2
Perform upgrade with
Pre Upgrade, See sect ion
3.2.5
