Dolphin® 7900 Series Mobile Computer Quick Start Guide
19
Troubleshooting
Issue
Cause
Solution
Dolphin terminal
does not power on
or loses power
quickly.
Li-ion battery is not
installed properly.
Verify that the Li-ion battery is seated
securely in the battery well so that th.e
battery contacts connect; see page
5
Li-ion battery not fully
charged.
Using a peripheral, fully charge the Li-ion
battery for a minimum of four hours, re-
install the battery (page
4
), and power on
the terminal.
Li-ion battery is from
a company other than
Hand Held Products.
Use of a battery not sold/manufactured by
Hand Held Products may damage the
terminal and/or the battery and will void the
warranty.
Dolphin terminal
turns itself off.
The terminal is in
suspend mode.
Dolphin terminals are programmed to go
into suspend mode automatically after a
period of inactivity. The default is three
minutes running on battery power. These
settings can be changed from one to five
minutes on battery or external power. Go to
Start > Settings > System tab > Power.
Tapping a button
or icon does not
perform the
associated task.
The screen is not
aligned.
Go to Start > Settings > System tab >
Screen > Align Screen. Tap the target as
directed; see page
7
.
Receive message
that the memory is
full.
Too many files stored
on the terminal.
Delete unnecessary files. Upload files to a
host PC or device with enough memory to
store them.
Storage memory is
set too low for the
applications in use.
Adjust the storage memory allocation. Go
to Start > Settings > System tab >
Memory. Use the slider to increase the
storage memory.
Too many
applications are
installed on the
terminal.
Remove unnecessary programs. Go to
Start > Settings > System tab > Remove
Programs. Select the program in the list
and tap Remove. The Remove Programs
function removes programs from RAM
memory.
The terminal is not
accepting scan
data.
The scanning
application is not
functioning properly.
Verify scanning with the Image Demo; see
page
10
.
The bar code is
unreadable.
Check the bar code.
The terminal has not
been programmed for
the type of bar code
scanned.
To see the bar code types that the Dolphin
terminal can decode by default, go to Start
> Demos > Scan Demo > Options menu >
Symbologies. A list of symbologies
appears; the symbologies selected in this
list are the symbologies that the terminal is
programmed to decode.