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Warranty
2-YEAR LIMITED WARRANTY
WHAT IS COVERED
The item you have purchased is warranted against defects in materials and workmanship for the following parts as outlined below only
when the unit is installed and operated in accordance with the instructions in this Owner’s Manual and in compliance with local building
and fire codes:
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Burner Assembly
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Firepit Base
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Firepit Top
HOW DO I OBTAIN WARRANTY SERVICE?
To obtain warranty service, you must contact our customer service center within the relevant warranty period and provide us with a copy
of your dated register receipt as proof of the purchase date. We reserve the right to request photographs and/or return of the defective
item(s) and/or such other evidence relating to any claim as we shall reasonably require. Please call our customer service center at
1-855-HD-HAMPTON for additional warranty claim details and procedures.
WARRANTY LIMITATIONS
This warranty is subject to the limitation set forth above. In addition, this warranty is made to the original purchaser only and is effective
only if items are purchased from one of our authorized dealers. This warranty is not transferable. For warranty replacements based on
warranty claims submitted within two (2) years of purchase, we will not be responsible for charges associated with shipments outside
continental North America at any time or for any reason.
WARRANTY EXCLUSIONS
This warranty is subjected to the exclusions set forth above. In addition, the following are excluded from coverage under this warranty:
any item used for commercial, contract or any other non-residential purpose; clearance items, display models or items purchased “as is”;
freight damage; items subject to misuse, abuse, neglect or lack of proper care or maintenance (including without limitation as provided
in any “care and maintenance guide” or similar information we provide); normal wear and tear; damage caused by acts of nature, acts of
force majeure, vandalism, fire or other causality, or improper assembly; hardware against corrosion or rusting; purchased or replacement
parts; and all plastic parts. Also excluded are loss of use or time; inconvenience; money; travel; packaging; or incidental, special or
consequential damages of any kind. Replacement of defective items or parts as provided herein shall constitute your sole and exclusive
remedy for items which are not as warranted. In no event shall our responsibility exceed the purchase price of the item found to be other
than as warranted. This warranty is the exclusive statement of your rights with respect to items you have purchased and supersedes any
other express warranty or statement, written or oral, made in connection with the purchase and sale of such items. The term ”item” when
used herein in the singular refers to the specific piece found to be defective, and not to the entire set of which the item is a part.
Some states do not allow exclusion or limitation of incidental or consequential damage, so that limitation may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights that vary from state to state
Contact the Customer Service Team at 1-855-HD-HAMPTON or visit www.hamptonbay.com.
