HAMPTONBAY.COM
Please contact 1-855-HD-HAMPTON for further assistance.
Troubleshooting
Warranty
Problem
Possible Cause
Solution
The lights do not turn on.
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There is no power.
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There is a disconnection or break in the wire.
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The transformer setting is incorrect.
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Check the outlet and ensure that a breaker or GFCI circuit has not been
tripped.
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back to the transformer.
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Check the settings on the transformer.
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Tighten the wire connector and ensure the metal contacts pierce the
insulation on the low voltage cable from the transformer.
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There is a loose connection at the transformer.
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Unplug the transformer from the outlet and visually inspect the positive and
negative connecting posts. Each wire should be securely screwed in and
not in contact with any other.
Cable Selection
12 VOLT TAP
Cable Length
Total Fixture Wattage
0-50 feet
51-100 feet
101-150 feet
0-60 Watts
16 AWG
16 AWG
14 AWG
61-120 Watts
16 AWG
14 AWG
12 AWG
121-180 Watts
14 AWG
12 AWG
NOT RECOMMENDED
181-240 Watts
14 AWG
12 AWG
NOT RECOMMENDED
241-300 Watts
12 AWG
NOT RECOMMENDED
NOT RECOMMENDED
600W Transformer = (2x300 Watts)
12 AWG
NOT RECOMMENDED
NOT RECOMMENDED
900W Transformer = (3x300 Watts)
12 AWG
NOT RECOMMENDED
NOT RECOMMENDED
15 VOLT TAP
Cable Length
Total Fixture Wattage
0-50 feet
51-100 feet
101-150 feet
0-60 Watts
16 AWG
16 AWG
16 AWG
61-120 Watts
16 AWG
16 AWG
12 AWG
121-180 Watts
14 AWG
14 AWG
12 AWG
181-240 Watts
14 AWG
14 AWG
12 AWG
241-300 Watts
12 AWG
12 AWG
NOT RECOMMENDED
600W Transformer = (2x300 Watts)
12 AWG
12 AWG
NOT RECOMMENDED
900W Transformer = (3x300 Watts)
12 AWG
12 AWG
NOT RECOMMENDED
Care & Cleaning
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Follow the wires from the fixture and ensure a continuous connected path
There is a loose wire connector to the fixture.
The lights flicker.
The lights flicker (all
fixtures).
Clean the fixture with a soft dry cloth.
Do not use any cleaners with chemicals, solvents, or harsh abrasives.
WHAT IS COVERED
applies only to the original consumer and only to products used in normal use and service. If this product is found to be defective, the manufacturer’s only
obligation, and your exclusive remedy, is the repair or replacement of the product at the manufacturer’s discretion, provided that the product has not been damaged
WHAT IS NOT COVERED
This warranty shall not apply to any product that is found to have been improperly installed, set up or used in any way not in accordance with the instructions
supplied with the product. This warranty shall not apply to a failure of the product as a result of an accident, misuse, abuse, negligence, alteration or faulty installation,
or any failure not relating to faulty material or workmanship. The warranty shall not apply to the finish on any portion of the product, such as surface and/or
weathering, as this is considered normal wear and tear.
limited to any labor/expense cost involved in the replacement or repair of said product.
Contact the Customer Service team at 1-855-HD-HAMPTON or visit www.HamptonBay.com
The manufacturer warrants this lighting fixture to be free from defects in materials and workmanship for a period of five (5) years from date of purchase. This warranty
through misuse, abuse, accident, modifications, alterations, neglect or mishandling.
The manufacturer does not warrant and specifically disclaims any warranty, whether express or implied, of fitness for a particular purpose, other than the warranty
contained herein. The manufacturer specifically disclaims any liability and shall not be liable for any consequential or incidental loss or damage, including but not
