9 HAMPTONBAY.com
Please contact 1-844-760-3644 for further assistance.
Troubleshooting (continued)
Problem
Possible Cause
Solution
The doorbell
sounds at night.
□
The day detect switch
is in the “DAY/NIGHT”
position.
□
The sensor is functioning correctly. If a doorbell alert is
not desired at night, slide the day detect switch to the
“DAY ONLY” position.
The doorbell does
not sound during
the day.
□
The day detect switch is
in the “DAY ONLY” posi-
tion and the sensor is
located in a dark area.
□
Slide the day detect switch to the “DAY/NIGHT” position
or move the sensor to an area that receives more light.
The batteries
seem okay, but
the doorbell does
not work after
installation.
□
The doorbell, sensor, or
push button is mounted
on metal or near metal
studs.
□
Metal reduces transmission range. Use 1/4 in. to 1/2 in.
(6 to 13 mm) wood shims to move the doorbell, sensor,
or push button away from the metal surface.
□
The doorbell is mounted
near concrete floor or
wall.
□
Concrete may reduce range. Move the doorbell away
from the concrete surface.
□
The doorbell and sensor
or push button are
installed too far apart.
□
Locate the doorbell closer to the sensor or push button.
The doorbell
sounds when not
intended (false
triggers).
□
The doorbell is receiv-
ing interference from
another wireless device.
□
Reset the doorbell, sensor, and push button.
□
Remove the sensor and push button batteries. Wait
30 seconds.
□
Press and hold the button on the bottom of the sen-
sor and the push button for 10 to 15 seconds within
60 seconds after installing batteries into the sensor
and push button.
□
Press and hold the button on the doorbell until the
doorbell sounds a “Beep-Beep-Beep-Beep”.
□
Re-sync the doorbell to the sensor and push button.
Only one sensor or push button may be synced at a time.
Repeat these steps for each sensor or push button.
□
Press and hold the button on the doorbell until the
doorbell sounds a “Beep-Beep”.
□
Press the button on the bottom of the sensor or the
push button within 30 seconds. The doorbell will
sound a “Beep-Beep” tone to indicate the sensor or
the push button is synced.
□
Test the sensor as shown in step 5 under Installa-
tion or press the push button to ensure operation.
