2
Care & Cleaning
Troubleshooting
Warranty
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Before attempting to clean the fixture, disconnect the power to the fixture by turning the breaker off or removing the fuse from the fuse box.
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To clean the fixture, use a dry or slightly dampened clean cloth.
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Do not use cleaners with chemicals, solvents, or harsh abrasives, as damage to the fixture may occur.
The manufacturer warrants this product to be free for five (5) years against any defects that are due to faulty materials or workmanship. This warranty applies only
to the original consumer and only to products used in normal use and service. If this product is found to be defective, the manufacturer’s only obligation, and your
exclusive remedy, is the repair or replacement of the product at the manufacturer’s discretion, provided that the product has not been damaged through misuse,
abuse, accident, modifications, alterations, neglect or mishandling. This warranty shall not apply to any product that is found to have been improperly installed, set
up, or used in any way not in accordance with the instructions supplied with the product. This warranty shall not apply to a failure of the product as a result of an
accident, misuse, abuse, negligence, alteration, or faulty installation or any other failure not relating to faulty workmanship. This warranty shall not apply to the finish
on any portion of the product, such as surface and/or weathering, as this is considered normal wear and tear. The manufacturer does not warrant and specifically
disclaims any warranty, whether expressed or implied, or fitness for a particular purpose, other than the warranty contained herein. The manufacturer specifically
disclaims any liability and shall not be liable for any consequential or incidental loss or damage, including any labor/expense costs involved in the replacement or
repair of said product.
Contact the Customer Service Team at 1-855-HD-HAMPTON or visit www.HamptonBay.com.
Problem
Possible Cause
Solution
Lights do not turn on.
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There is no power.
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There is a disconnection or
break in the wire.
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The transformer setting is
incorrect.
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Check the outlet and ensure that a breaker or GFCI circuit has not been tripped.
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Follow the wires from the fixture and ensure a continuous connected path back to the
transformer.
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Check the settings on the transformer.
Lights flicker.
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There is a loose wire
connector to the fixture.
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Tighten the wire connector and ensure the metal contacts pierce the insulation on the low
voltage cable from the transformer.
Lights flicker (all fixtures).
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There is a loose
connection at the
transformer.
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Unplug the transformer from the outlet and visually inspect the positive and negative
connecting posts. Each wire should be securely screwed in and not in contact with any
other.
