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4. Questions & Answers
What’s the difference between plugging one and two USB
connectors while using the USB double-headed Y type cable?
For an external USB device, such as a hard drive, we provide a
double-headed (Y type) USB cable to ensure the drive can obtain
enough power for operation. Basically with our 2.5” external
enclosure products, you need to plug only one USB connector (the
first one with main cable).
Some computers don’t provide enough USB power, or some hard
drive with high rotation speed may need more power; in these
situations you will need to use both of the connectors.
What if I lost the RFID key?
There are two RFID keys enclosed in the package. If you lost one of
them, you can still use another one to decrypt the HXDU2RFID
external disk as long as you have setup the encryption; but you
cannot setup the encryption on a new hard drive.
IMPORTANT NOTE
The two keys are unique with your HXDU2RFID external enclosure.
If you lost both of them,
your data will be locked in the hard drive
and will be unable to access it
. Please backup data immediately if
you lost one key.
How to access the encrypted hard drive if the external
enclosure is broken?
You have to buy a new HXDU2RFID external enclosure, install the
encrypted hard drive into the new enclosure and setup the
encryption with the two original RFID keys again.
The external disk is ready to work when the green LED lights up.
