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Hamilton Beach SmartServe MIC2000, Service Manual

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Hamilton Beach SmartServe MIC2000 Service Manual Download Page 18

Page 18 of 92

520008300  08/14

SmartServe™ Drink Mixers Service Manual

Troubleshooting

Water and Valve Diagrams

MIC2000

BIC2000

Black 2

White 1

Valve

OUT

To Wash

Chamber

WATER INLET

4 Black

1/4” OD TUBE

3/16” OD TUBE

3 White

Valve

Water

Delivery

to Cup

Stem Tee

Black 2

White 1

Valve

Check Valve

Sanitize

Port

OUT

To Wash

Chamber

WATER INLET

Summary of Contents for SmartServe MIC2000

Page 1: ...ould read in its entirety the repair procedure you wish to perform to determine if you have the necessary tools instruments and skills required to perform the procedure Procedures for which you do not...

Page 2: ...er Supply Connections 15 Wiring Diagrams 16 MIC2000 16 BIC2000 17 Water and Valve Diagrams 18 MIC2000 18 BIC2000 18 Component Testing 19 Troubleshooting Guide 19 Error Code Troubleshooting 22 REMOVAL...

Page 3: ...nly 74 Cup Shield Gasket 75 REPLACEMENT PARTS LIST SHIELD DOOR ASSEMBLY PANELS 76 OPERATOR INTERFACE PANEL ASSEMBLY 78 CONTROL BOARD ASSEMBLY AND SENSORS 80 LINEAR ACTUATOR MOTOR CUP GUARD BIC2000 82...

Page 4: ...ped with the proper tools parts testing instruments and the appropriate service manual Safety Information We have provided many important safety messages in this manual and on the appliance ALWAYS rea...

Page 5: ...ty damage that may result Technical Services Visit www commercial hamiltonbeach com for technical service information To change your program or create a new one contact your salesperson For assistance...

Page 6: ...rials CAUTION Do not use power tools to remove hardware Damage to the hardware or the machine may occur Do not lose hardware Standard set of hand tools VOM with AC current tester any quality VOM with...

Page 7: ...on the front of the cup guard assembly while turning the splash shield to the left Let splash shield rest in the wash chamber 8 Lift the cup guard assembly upward approximately 3 to allow room to rem...

Page 8: ...C models use the sanitizing syringe to inject at least 50 mL of sanitizing solution into the sanitizing port Remove syringe and set aside 7 Remove the two thumbscrews from the door assembly and pull o...

Page 9: ...an infrared sensor designed to determine the presence of a cup in the mixing chamber Wash Chamber Sensors The wash chamber sensors are embedded in the wash chamber assembly They are designed to sense...

Page 10: ...Control Board 2 Linear Motor Control Board 3 Command Logic Control Board 4 Motor Power Control Board Assembly Jumper To Board 2 2 Pin From Power Supply V V V1 Black To Solenoid V2 Black To Solenoid V1...

Page 11: ...ervice Manual Troubleshooting Control Board 3 Command Logic Control Board 4 Motor Power Control Board Assembly Jumper From Board 1 2 Pin To Linear Actuator Motor Control Board 2 Linear Motor Control B...

Page 12: ...Sensor Control Board 2 Linear Motor Control Board 3 Command Logic Control Board 4 Motor Power Control Board Assembly Jumper From Board 4 8 Pin To Wash Chamber Sensor To second Shield Door Sensor and...

Page 13: ...hooting Jumper To Board 3 8 Pin M1 Black Motor N White M2 White Motor L Black From Main Breaker Switch Control Board 4 Motor Power Control Board 1 Solenoid and Sensor Control Board 2 Linear Motor Cont...

Page 14: ...ge 14 of 92 520008300 08 14 SmartServe Drink Mixers Service Manual Troubleshooting Interface Display Board Connections USB Port To Control Board 1 6 Pin To Control Board 3 5 Pin Lock Tab Breaker Switc...

Page 15: ...Page 15 of 92 520008300 08 14 SmartServe Drink Mixers Service Manual Troubleshooting Power Supply Connections L Black N White V Black Red V Red 48 VDC POWER SUPPLY...

Page 16: ...Page 16 of 92 520008300 08 14 SmartServe Drink Mixers Service Manual Troubleshooting Wiring Diagrams MIC2000...

Page 17: ...Page 17 of 92 520008300 08 14 SmartServe Drink Mixers Service Manual Troubleshooting BIC2000...

Page 18: ...Troubleshooting Water and Valve Diagrams MIC2000 BIC2000 Black 2 White 1 Valve OUT To Wash Chamber WATER INLET 4 Black 1 4 OD TUBE 3 16 OD TUBE 3 White Valve Water Delivery to Cup Stem Tee Black 2 Whi...

Page 19: ...water pressure less than 45 psi Ensure location has sufficient water pressure Obstruction in water supply line Repair kinks or replace line Clogged water filter if ap plicable Check in store water fi...

Page 20: ...er solenoid valve malfunction stuck open Test water solenoid valve Re place as necessary Cup holder is loose or missing Failed cup holder Replace cup holder Water leaking from bot tom of SmartServe Lo...

Page 21: ...oose connection at control board Check connections at control board Failed touch pad Replace touch pad Wash chamber filling up with water during rinse and or flush cycles Obstructed drain line Clear d...

Page 22: ...safety shield pre venting machine from rinsing or flushing Disrupted blend rinse flush wash or sanitize cycles Ensure there were no dis ruptions during blend rinse flush wash or sanitize cy cles Smar...

Page 23: ...iled home sensor Check connection on home sensor Test home sensor if connection is good Repair or replace as necessary Loose connection or failed cup present sensor Check connection on cup present sen...

Page 24: ...or failed wash chamber sensor Check connection on wash chamber sensor Test wash chamber sensor if connection is good Repair or replace as necessary SmartServe needs to be rebooted Press STOP button r...

Page 25: ...or is disabled Use operator interface panel to see if cup sensor is en abled If disabled set to enabled Loose connection or failed cup sensor Check connection on con trol board Test cup sensor if conn...

Page 26: ...the safety shield assembly is not installed and the door is not closed properly WARNING To avoid risk of serious injury or death disconnect power to the machine before cleaning servicing or removing...

Page 27: ...nstall the safety shield assembly 1 Slide the safety shield assembly 3 onto the machine 4 2 Install a thumb screw 2 on each side of the safety shield assembly 3 2 3 4 3 Plug in the power cord to the m...

Page 28: ...d risk of serious injury or death disconnect power to the machine before cleaning servicing or removing parts CAUTION Do not use power tools to remove hardware Damage to the hardware or the machine ma...

Page 29: ...d Replacement To install the top cover 1 Place the top cover 4 onto the machine 3 as shown 2 Install two screws 2 on each side of the machine 3 2 4 3 3 Plug in the power cord to the machine turn the c...

Page 30: ...h pad and access door that are serviceable WARNING To avoid risk of serious injury or death disconnect power to the machine before cleaning servicing or removing parts CAUTION Do not use power tools t...

Page 31: ...switch 9 4 5 9 8 6 7 10 To install the operator interface panel assembly 1 Ensure the panel gasket 10 is on the machine 2 Connect three wires 8 to the breaker switch 9 3 Connect two connectors 6 to th...

Page 32: ...ker switch 1 Remove the operator interface panel assembly 1 as outlined in this manual 2 Depress the tabs 2 on the switch 3 and remove the switch from the operator interface panel assembly 1 3 2 1 To...

Page 33: ...pper boards from lower board CAUTION Use care when removing the upper boards from the lower board to avoid damage to the pins 4 Remove three screws 5 and lower board from panel 5 4 4 2 1 3 To install...

Page 34: ...d 1 Clean the surface thoroughly to remove any adhesive residue 2 Clean the LCD screen to remove any smudges or fingerprints 3 Insert the ribbon cable 2 through the slot of the operator interface pane...

Page 35: ...9900167800 The threads are right hand and it may be necessary to strike the tool with a hammer to loosen the blades 4 Remove three screws 1 from each side of the machine 5 Lift the front panel wrap 2...

Page 36: ...bly 7 from the motor assembly 11 7 11 8 11 10 9 To install the cup guard shield assembly 1 Install the cup guard and shield assembly 7 with two flange nuts 10 and shield block 9 on the motor assembly...

Page 37: ...o avoid interference with the movement of the cup guard and shield assembly 4 3 2 2 1 5 Install the blade assembly It is not necessary to tighten the blades with a tool The operation of the machine wi...

Page 38: ...y be necessary to strike the tool with a hammer to loosen the blades 2 Remove the shield assembly as outlined in this manual 3 Pull up on the motor cord 1 just under the top pulley 2 This will raise t...

Page 39: ...ly 6 8 Pull six wires 7 from the motor assembly 6 10 10 6 7 11 To install the motor assembly 1 Feed six wires 7 into the motor assembly 6 2 Secure the wire harness in place with the harness cover 11 a...

Page 40: ...ulley 2 This will raise the lower pulley 3 Remove the punch or screwdriver holding the lower pulley 3 and gently lower the motor cord 1 into place 3 2 4 1 6 5 7 Install the shield assembly as outlined...

Page 41: ...ine 4 Lift the front panel wrap 2 from the machine NOTE Avoid overextending the wire harness attached to the interface panel on the wrap NOTE Cover front panel wrap to avoid scratches damage from cont...

Page 42: ...3 Allow the motor assembly to hang by the motor cord 10 Position the motor mount 14 so that all eight screws 15 are accessible 11 Remove eight screws 15 and linear motor assembly 13 from machine NOTE...

Page 43: ...5 Install six screws 5 and back cover 6 on the machine 5 6 5 8 7 9 9 10 6 Remove the wire tie 3 holding the wrap 2 to the side panel 4 7 Position the wrap 2 on the machine and secure the wrap with six...

Page 44: ...To avoid risk of serious injury or death disconnect power to the machine before cleaning servicing or removing parts CAUTION Do not use power tools to remove hardware Damage to the hardware or the mac...

Page 45: ...power supply 7 6 Remove four screws 8 washers 9 and power supply 7 from the power control assembly 5 6 5 7 7 8 9 L Black N White V Black Red V Red 7 Remove four screws 10 and power supply 7 from the...

Page 46: ...the four knobs 4 NOTE Ensure all connections on the power supply and control board are secure Replace any wire ties as required 5 Hand tighten the four knobs 4 6 Install the back cover 3 with six scr...

Page 47: ...disconnect power to the machine before cleaning servicing or removing parts CAUTION Do not use power tools to remove hardware Damage to the hardware or the machine may occur Do not lose hardware To re...

Page 48: ...uts 5 6 5 7 7 8 9 7 Lift and rotate clockwise the power control assembly 10 until you are able to access the rear of the power control assembly 10 8 Mark and disconnect all wires 11 and connectors 12...

Page 49: ...on the standoffs 9 and install lockwashers 6 and nuts 5 6 5 7 7 8 9 6 Carefully position the power control assembly 10 on the four knobs 4 NOTE Ensure all connections on the power supply and control b...

Page 50: ...bly home position 1 Remove the top cover as outlined in this manual 2 Remove six screws 1 and back cover 2 from machine NOTE Remove any wire ties as required Note the routing of the sensor wiring bein...

Page 51: ...for the sensor to the control board in a way that will avoid any chance of pinching or fraying of the wires Replace any wire ties as required 2 Connect sensor connector 3 to the control board 4 3 Ins...

Page 52: ...tlined in this manual 3 Remove three screws 1 from each side of the machine 4 Lift the front panel wrap 2 from the machine NOTE Avoid overextending the wire harness attached to the interface panel on...

Page 53: ...r assembly 9 The black plastic housing is part of the sensor assembly 10 9 To install the sensor assembly cup present 1 Push the sensor assembly 9 into the hole in the frame 10 NOTE Route the wire har...

Page 54: ...e wrap 2 with six screws 1 NOTE Ensure the wire harness is positioned in a way to avoid interference with the movement of the cup guard and shield assembly 4 3 2 2 1 6 Install the top cover as outline...

Page 55: ...er as outlined in this manual 3 Remove three screws 1 from each side of the machine 4 Lift the front panel wrap 2 from the machine NOTE Avoid overextending the wire harness attached to the interface p...

Page 56: ...the wash chamber cover 12 9 Remove six screws 13 from each side of the wash chamber cover 12 10 Remove two screws 14 from the back of the machine 14 13 13 12 8 9 10 11 11 Remove six screws 15 and bac...

Page 57: ...n place sensor 1 Install the sensor 19 on the wash chamber cover 12 with two screws 20 2 Slide the wash chamber cover 12 onto the machine and make sure the tab ends wrap around the back of the machine...

Page 58: ...10 on the wash chamber cover 12 6 Install two screws 11 on the top of the wash chamber cover 12 7 Install six screws 13 on each side of the wash chamber cover 12 8 Install two screws 14 on the back of...

Page 59: ...e wrap with six screws 1 NOTE Ensure the wire harness is positioned in a way to avoid interference with the movement of the cup guard and shield assembly 4 3 2 2 1 12 Install the top cover as outlined...

Page 60: ...Remove the safety shield assembly as outlined in this manual 2 Remove the top cover as outlined in this manual 3 Remove three screws 1 from each side of the machine 4 Lift the front panel wrap 2 from...

Page 61: ...ove six screws 13 from each side of the wash chamber cover 12 10 Remove two screws 14 from the back of the machine 14 13 13 12 8 9 10 11 11 Remove six screws 15 and back cover 16 from machine NOTE Rem...

Page 62: ...the sensor 19 on the wash chamber cover 12 with two screws 20 2 Slide the wash chamber cover 12 onto the machine and make sure the tab ends wrap around the back of the machine NOTE Use food grade grea...

Page 63: ...rs 10 on the wash chamber cover 12 6 Install two screws 11 on the top of the wash chamber cover 12 7 Install six screws 13 on each side of the wash chamber cover 12 8 Install two screws 14 on the back...

Page 64: ...e wrap with six screws 1 NOTE Ensure the wire harness is positioned in a way to avoid interference with the movement of the cup guard and shield assembly 4 3 2 2 1 12 Install the top cover as outlined...

Page 65: ...his manual 3 Remove the top cover as outlined in this manual 4 Remove three screws 1 from each side of the machine 5 Lift the front panel wrap 2 from the machine NOTE Avoid overextending the wire harn...

Page 66: ...e wash chamber cover 12 10 Remove six screws 13 from each side of the wash chamber cover 12 11 Remove two screws 14 from the back of the machine 14 13 13 12 8 9 10 11 12 Remove six screws 15 and back...

Page 67: ...sh chamber assembly 20 from the machine and pull the sensor harness 23 and water line 21 through the frame cavity 21 22 23 21 20 To install the wash chamber assembly 1 Feed the sensor harness 23 and w...

Page 68: ...ace any wire ties as required 5 Connect sensor connector 17 to the control board 18 6 Install the back cover 16 with six screws 15 15 16 15 18 17 7 Install two screws 8 washer 9 and plastic spacers 10...

Page 69: ...on the machine and secure the wrap with six screws 1 NOTE Ensure the wire harness is positioned in a way to avoid interference with the movement of the cup guard and shield assembly 4 3 2 2 1 14 Inst...

Page 70: ...solenoid support IN OUT and REAR stamped into metal to indicate flow direction and solenoid support orientation to install new solenoid and water lines in correctly WARNING To avoid risk of serious i...

Page 71: ...d 2 3 2 8 10 5 9 7 6 4 7 Mark and disconnect two wires 11 from the solenoid 5 8 Remove two screws 12 and solenoid 5 from solenoid support 10 11 5 12 5 10 To install the water solenoid 1 Install soleno...

Page 72: ...The wash chamber gasket provides a seal to prevent water from leaking from the wash chamber To replace the wash chamber gasket 1 Remove the wash chamber assembly as outlined in this manual 2 Place th...

Page 73: ...the wash chamber assembly 5 2 Place the gasket cover 4 on the gasket 6 and wash chamber assembly 5 3 Install screw 2 and screw 3 DO NOT TIGHTEN 4 Install nine screws 1 DO NOT TIGHTEN 5 Using an altern...

Page 74: ...nnect the spiral water line 1 from the manifold 2 4 Disconnect the supply water line 3 from the manifold 2 5 Remove two screws 4 and manifold 2 from the frame 1 2 3 4 To install the water manifold 1 I...

Page 75: ...shaft seal 2 through the cup gasket 3 4 Pull the cup gasket 3 from the shield assembly 1 1 2 2 3 3 To install the cup shield gasket 1 From the bottom place the cup gasket 3 into the shield assembly 1...

Page 76: ...Page 76 of 92 520008300 08 14 SmartServe Drink Mixers Service Manual Replacement Parts List SHIELD DOOR ASSEMBLY PANELS fig_1_HB 1 2 3 4 5 6 7 8 9 10 11 14 12 13 15 16 17 18 19 20...

Page 77: ...ght Side Painted 1 4 Bracket Hold Down 2 5 Screw AR 6 Standoff 2 7 Screw 4 8 Cover Top 1 9 Panel Left Side Painted 1 10 Screw AR 11 990153230 Front Shield Door Assembly Includes Item 12 1 12 990153240...

Page 78: ...Page 78 of 92 520008300 08 14 SmartServe Drink Mixers Service Manual Replacement Parts List OPERATOR INTERFACE PANEL ASSEMBLY fig_2_HB 1 2 3 8 9 10 4 7 5 6 11...

Page 79: ...or Interface Assembly 1 2 990153290 Display Board Interface 1 3 990153280 Switch Breaker Control Panel 1 4 990153210 Touch Pad Generic 1 5 990153270 Door Interface Generic 1 6 990153220 Door Interface...

Page 80: ...Page 80 of 92 520008300 08 14 SmartServe Drink Mixers Service Manual Replacement Parts List CONTROL BOARD ASSEMBLY AND SENSORS fig_3_HB 1 2 3 4 17 5 6 7 8 9 10 11 12 13 14 15 16...

Page 81: ...rd Assembly 230V 1 5 Knob 4 6 Nut Jam 8 7 990149400 Carriage Sensor Assembly Home Position 1 8 Screw 4 9 990149900 Power Supply 1 10 Washer 4 11 Screw 4 12 990149400 Carriage Sensor Assembly Cup In Pl...

Page 82: ...0008300 08 14 SmartServe Drink Mixers Service Manual Replacement Parts List LINEAR ACTUATOR MOTOR CUP GUARD BIC2000 fig_4_HB 2 1 3 4 5 7 6 8 9 10 11 12 15 16 13 14 17 See MOTOR ASSEMBLY 120V 990148700...

Page 83: ...tor 1 6 Screw 2 7 Nut Lock 2 8 Block 1 9 990149300 Linear Actuator Assembly 1 10 Screw 8 11 990149100 Blade Assembly Double Flat BIC2000 1 12 990148900 Blade Assembly V Flat BIC2000 1 13 990148200 Cup...

Page 84: ...520008300 08 14 SmartServe Drink Mixers Service Manual Replacement Parts List LINEAR ACTUATOR MOTOR CUP GUARD MIC2000 fig_8_HB 2 1 3 4 5 7 6 8 9 10 11 14 15 See MOTOR ASSEMBLY 120V 990148700 230V 9901...

Page 85: ...1 5 990149600 Cord Motor 1 6 Screw 2 7 Nut Lock 2 8 Block 1 9 990149300 Linear Actuator Assembly 1 10 Screw 8 11 990149200 Blade Assembly Dual Ice Cream MIC2000 1 12 990148300 Cup Guard Shield Assembl...

Page 86: ...Page 86 of 92 520008300 08 14 SmartServe Drink Mixers Service Manual Replacement Parts List MOTOR ASSEMBLY fig_5_HB 1 2 8 3 4 9 6 7 5 10 11 12...

Page 87: ...RT NO NAME OF PART AMT 1 Motor Housing 1 2 990171000 Bushing Rod Lower 2 3 990171200 Pad Motor Mount Lower 1 4 990170900 Bushing Rod Upper 2 5 990171100 Pad Motor Mount Upper 1 6 990171300 Motor 120V...

Page 88: ...Page 88 of 92 520008300 08 14 SmartServe Drink Mixers Service Manual Replacement Parts List WASH CHAMBER WATER LINES BIC2000 fig_7_HB 2 3 1 4 5 6 10 9 11 12 7 8...

Page 89: ...des Items 2 3 Sensors 1 2 990152600 Adapter Drain 1 3 990152500 Gasket Wash Chamber Manifold 1 4 Screw 4 5 Tubing Cut To Length Valve to Wash Chamber 1 6 Tube Drain Long 1 7 Tubing Cut To Length Inlet...

Page 90: ...Page 90 of 92 520008300 08 14 SmartServe Drink Mixers Service Manual Replacement Parts List WASH CHAMBER WATER LINES MIC2000 fig_6_HB 23 24 25 7 8 22 21 20 19 9 10 11 12 13 14 15 16 17 18 6 5 1 2 3 4...

Page 91: ...1 9 Plate Solenoid Mounting 1 10 Nut 2 11 Screw 2 12 990153260 Valve Water For Wash Chamber 1 13 Tubing Cut To Length Tee to Valve 1 14 Connector Water Line 1 15 Tubing Cut To Length Inlet to Tee 1 1...

Page 92: ...www commercial hamiltonbeach com 520008300 08 14...

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