TROUBLESHOOTING
Do not try to repair your kettle yourself. Doing so invalidates the warranty.
If problems persist after you try the solutions below, contact technical support.
PROBLEM
POSSIBLE SOLUTION
The kettle and indicator
light do not work when the
heating base is plugged in.
The water is boiling, but the
power switch and indicator
light are still on.
The kettle will not turn on.
There are mineral deposits
inside the kettle.
Make sure that your kettle is seated properly
on the heating base and that the base is
connected to a functioning electrical outlet.
Make sure that the kettle is seated properly
on the heating base and that the base is
connected to a functioning power outlet.
Before using your electric kettle for the first
time, clean your kettle by boiling two full
kettles of water, then discarding the water.
A certain amount of scale build-up is normal
after long periods of use and is caused by
minerals contained in hard water. The best
way to prevent mineral deposits is to always
use distilled water in the kettle.
To remove deposits, try filling your kettle with
water and a few slices of lemon, then boil.
Water or debris on the bottom of your kettle
or on the heating base may interfere with
the functioning of your kettle. Make sure that
the bottom of your kettle and the base are
dry and free of debris.
The auto-shut off function does not operate
properly if the lid is not completely closed.
Let the kettle cool, then make sure that the
lid is properly locked into place.
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