Hamilton Beach HBF500, Operation Manual

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Hamilton Beach Commercial understands that your foodservice equipment is a crucial element in the
profitability of your business. If your equipment breaks down, you would like repair thatʼs quick, convenient,
and dependable. Thatʼs why we provide the Express Care Service Program for this product while itʼs under
the Product Warranty. Youʼll find that itʼs better for your bottom line and your peace of mind.
Follow these three easy steps for quick, convenient, and dependable ECSP repairs:
Step One: Dial 1-866-285-1087 toll-free to speak to a member of our highly trained technical service
staff (hours Monday – Friday 8:00 AM – 5:00 PM EST). We will make an initial phone diagnosis.
Step Two. If it is determined that minimal on-site maintenance cannot be performed, Hamilton Beach
Commercial will ship a replacement product to your location.
Step Three: Once the replacement unit is received, you send the troubled unit back to Hamilton Beach
Commercial (weʼll provide the box and supporting materials to return the unit). Hamilton Beach
Commercial will pay the freight cost for the returned unit.
NOTE: The warranty of the replacement unit will be prorated based on the time period remaining on the
replaced unit.
Two-Year Express Care Service Program*
*Available only to end users located in the continental U.S., Alaska, and Hawaii
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