
7
6
Troubleshooting
PROBLEM
Things TO CHECK
Unit does not
stop churning.
• The unit may not stop churning when making less than the
FILL LINE level.
• Recipe was not followed correctly.
• Ratio of ice and salt was not correct. Correct amount of salt
must be used for ice cream to freeze.
Ice is jammed.
• Unplug unit from electrical outlet. Turn canister in ice to free
jammed ice. Plug in unit to restart.
Salty tasting ice cream.
• Always remove all salt, ice, and water from cover before
attempting to remove the cover from the canister.
Do not allow salt, ice, and water to seep into the canister
and ruin the ice cream.
Poor drainage.
• Make sure drain hole is not blocked with ice or salt.
“Lumpy” ice cream.
• For smooth ice cream, additional ice and salt should be
added as the ice melts to keep the canister covered with ice
and salt.
Ice cream overflows canister
during churning.
• Ice cream mixture expands when frozen. If recipe exceeds
the FILL LINE, ice cream will overflow canister.
Cover turns, canister does
not turn.
• Ensure cover is fully locked on canister.