9
Troubleshooting
PROBLEM
Blender leaks.
Ice not crushed.
Does not blend well.
Does not dispense
or dispenses slowly.
Dispenser leaks.
Cannot remove
cutting assembly.
Blender jar won’t
fit on base.
Personal Blending
Jar leaks.
PROBABLE CAUSE/SOLUTION
• Tighten cutting assembly on jar.
• Make sure lid with filler cap is pushed down tightly on jar.
• Make sure gasket is not damaged, twisted, or missing. If damaged, please call our toll-free customer
service number to order a replacement.
• See Blending Tips.
•
Make sure enough liquid has been added. If mixture is too thick, continue to add liquid until mixture is
blended to desired consistency. A minimum of 16 ounces (500 ml) is recommended for 80-ounce jar.
•
Do not try to mash potatoes, mix stiff dough, whip egg whites, grind raw meat, or extract juices from
fruits and vegetables. The blender is not made to perform these tasks.
• Make sure blender is ON and dispenser lever is in the DOWN position.
• If solid food or ultra-thick beverage will not dispense, pour from jar.
• Make sure seal rings are in place on dispenser lever and spout.
• Make sure dispenser lever is in the UP position.
• Loosen cutting assembly by holding jar and turning cutting assembly counterclockwise.
• Make sure cutting assemblies are securely tightened to blender jar. If difficult to tighten, dampen
cutting assemblies first, then securely tighten to blender jar.
• Tighten top lid and cutting assembly securely before placing on blender base.
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