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HDMI and USB Extension on single CAT6
© Copyright 2018 Hall Research, Inc.
9
5.0 Troubleshooting
If you are experiencing problems getting the extender to work properly, please
use the following troubleshooting suggestions.
•
Ensure that all connections on both the sender and the receiver are
solid. Loose connections are the number one cause of issues.
•
Try resetting the system by unplugging the power supply, waiting 5
seconds and plugging it back. Both the red and green LEDs on the EX-
HDU-R shall illuminate.
•
Try restoring factory defaults using the Windows GUI or via RS-232
command.
Contacting Hall Research
If you determine that your Extender is malfunctioning, do not attempt to repair
the unit instead, contact Hall Research Technical Support at 714-641-6607. To
return the unit to Hall Research you must first get a Return Authorization
(RMA) number. Package the unit carefully, if returning. We recommend that you
use the original container.
NOTE
Backup any existing device configuration using the Windows™
GUI Prior to resetting factory defaults as any user programmed
command strings will be erased.
