Congratulations! You have made an excellent choice of this quality product. Our commitment to quality also includes
our service. Should you, contrary to expectations, experience defects due to manufacturing faults, we will provide you
with a warranty against defects as follows:
WARRANTY
The product is guaranteed to be free from defects in workmanship and parts for a period of 1 year from the date of
purchase. Defects that occur within this warranty period, under normal use and care, will be repaired, replaced or
refunded at our discretion. The benefits conferred by this warranty are in addition to all rights and remedies in respect of
the product that the consumer has under the Competition and Consumer Act 2010 and similar state and territory laws.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
PROOF OF PURCHASE
This warranty is valid for the original purchase and is not transferable. Please keep your purchase docket, tax invoice
or receipt as the best proof of purchase, and as proof of date on which the purchase was made.
EXTENT OF WARRANTY
This warranty is limited to defects in workmanship or parts. All defective products or parts will be repaired or replaced.
This warranty does not cover consumable items.
NORMAL WEAR AND TEAR
This warranty does not cover normal wear and tear to the products or parts.
EXCLUSIONS
This warranty does not cover:
- Any defects caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care,
unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by the
distributor.
- Any product that has not been installed, operated or maintained in accordance with the manufacturer’s operating
instructions provided with the product.
- Any product that has been used for purposes other than domestic use.
TO MAKE A CLAIM
If a defect in the goods appears within 1 year, you are entitled to claim a warranty.
Please contact after sales support via the link below:
www.hakunapets.com/contact-us
Please ensure that you have a copy of proof of purchase so that we are able to respond as quickly and
efficiently as possible.
WARRANTY CERTIFICATE
