Trouble Shooting
Problem
Possible causes
Solutions
The washing machine fails
to operate
• Incorrect connection to power supply
• Power failur e
• Door is not properly closed
• Washing machine has not been switched on
• Check power supply
• Check door is properly closed
• Check that the machine is on
The washing machine does
not fill with water
• Water tap is not turned on
• Water pressure is too low
• Inlet hose is kinked
• Water supply failure
• Programme selection dial is not properly set
• Door is not properly closed
• Check water supply is connected to a
domestic mains supply and that the tap is
fully open
• Check that hoses ar e not bent or crushed
• Turn dial to correct position
• Check door is properly closed
The washing machine is
continuously lling and
draining (self-syphoning)
• Drain hose is too low
• Check that the height of the drain hose is
above 80cm
The washing machine does
not drain
• Drain hose is blocked
• End of drain hose is mor e than 100cm
above floor level
• Check the drain hose
There is strong vibration
during the spin cycle
• Some packing bolts not removed
• Washing machine is on an uneven surface
• Check that packing bolts ar e removed
• Use a spirit level to check the machine is
level
Operation stops before the
wash cycle has completed
• Water or electrical failure
• Check power and water supply
Excessive foam in the drum
• Detergent is not a low foam type
• Excessive detergent has been used
• Check deter gent type
• Use less detergent
In the unlikely event of difficulties with your washing machine please follow the trouble shooting guide
below. If the problem persists, contact the retailer if the machine is still under guarantee. If the machine is
out of guarantee, contact an approved service agent on 0845 600 4632.
If an error signal is displayed, please refer to error signals table on page 14.
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Summary of Contents for HW50-1010
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