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Check if the unit is plugged in. The plug may have come loose.

Check if the electrical wall receptacle is of proper voltage.

Check if the circuit breaker needs to be reset or if the fuse
needs to be replaced.

Check if the washer is overloaded: the load may need to be
re-balanced and clothes may need to be redistributed.

Check if the lid is open. You may have to close the lid properly

.

The washer pauses in some cycles.  This is normal in some
cycles, which has a short soak period.   You will not hear the
washer in operation for a short period of time. When
the soak time is over, it will start automatically.

Not enough water coming out: Water faucet may need to be turned
on fully. Water hoses may be tangled or wrinkled up. Straighten up
the hoses. Check the water level selection, it may need to be readjusted.

Water temperature is incorrect: Check your water heater temperature.

Hot water needs to be at a temperature of at least 120 F -140 F

(49 C-60 C). Check to make sure the inlet hoses are properly
connected.(e.g.hot to hot & cold to cold)

Water leaks: This is due to not properly installing the drain hose or the fill
hoses. Your home drain may be clogged or may not have constant
water pressure. You may need to tighten hoses, check the
plumbing or call a plumber.

The water will not drain: This is due to not installing your drain hose
properly. You may need to connect the drain hose properly. Check the
position of the drain hose. In order to drain the water properly, make sure
that the top of the drain outlet is less than 4 ft.(1.2m) above the floor.

Troubleshooting

The washer does not operate:

Problems with water:

Summary of Contents for HLT364XXQ - Genesis Washer

Page 1: ...User Manual Model HLT364XXQ Clothes Washer Top Load ...

Page 2: ...ted or washed in gasoline dry cleaning solvents or any other explosive or flammable substances that could ignite and explode 11 Clothes or rags used to clean flammable or explosive materials should not be washed in the washer until all traces of this material have been removed to avoid an accident 12 Do not add or mix any flammable or explosive substances with the wash 13 Do not try to remove clot...

Page 3: ...water run for a few minutes This will let the trapped hydrogen escape During this process do not turn on an electric appliance smoke light a match lighter or use a flame to avoid an accident as hydrogen gas is flammable and can explode SAVE THESE INSTRUCTIONS For Future Use DANGER Risk of child entrapment Before you throw away your old washer take off the door so that children may not easily get t...

Page 4: ...l Connections Parts and Features Operations Normal Operating Sounds Lint Filter Cleaning and Maintenance Moving and Vacationing Storage of Your Washer Grounding Instructions Power Interruptions Tools and Materials Required Unpacking Your Washer Levelling Your Washer Steps for Installation 1 4 4 5 8 9 10 10 11 11 14 14 15 15 16 18 18 18 12 PAGE 3 ...

Page 5: ... Normal Hand Wash Colors Cold Cold Cold Wash Rinse 4 OPERATING INSTRUCTIONS Parts and Features Control Panel 1 Top lid 2 Control panel 5 Leveling legs 3 Control panel seat 6 Inner cover 4 Cabinet 7 Door switch 8 Bleach injection inlet15 Pulsator 9 Front door 16 Drain hose joint 12 Balance ring 19 Hot water inlet valve 10 Filter Filter cover 17 Power cord 13 Inner tub 20 Back cover 11 Outer tub cov...

Page 6: ...ght Extra Wash Heavy Medium Soil Level Quick wash Delicate Casual Wrinkle Control Whites Heavy Duty Normal Hand Wash Colors Cold Cold Cold Wash Rinse Delay Start When not activated the display shows cycle remaining time through the wash process When not activated the display shows cycle remaining time through the wash process When Delay Start is selected the indicator light will display a minimum ...

Page 7: ... Time Indicator Indicates remaining minutes when cycle is in progress Once washer is powered and selections are chosen push this button once to start the wash While unit is working push this button once to pause it If unit is in Pause mode push this button once to resume operation Start Pause Push the Power On Off button to switch the machine on or off Power On Off To select inlet water temperatur...

Page 8: ...vel high enough so items can float easily in the water Close the door properly after loading the clothes If you keep the lid up the agitation will not start Loading the Washer Proper Use of Detergent It is good washing practice to add the detergent to the water before you add the clothes so that the detergent can work effectively on your clothes Note You can use less or more detergent depending on...

Page 9: ...he finish of the washer if not properly diluted Use the manufacturer s chart on the product container for the recommended use of liquid or powder bleach The following sounds are normally heard during the operation of the washer Tumbling sounds This is normal as the heavy wet clothes in the washer are continuously being lossed around Air rushing noise This happens when the washer tub spins at very ...

Page 10: ...o the installation hole of the corresponding outer tub cover shaft groove 3 Firstly insert the inner cover shaft of one side into the corresponding outer tub cover shaft groove then push the other inner cover shaft into the corresponding outer tub cover shaft groove Please install in the designated position to guarantee there is no abnormal sound in opening and closing of the inner cover and the o...

Page 11: ...ntrated detergent solvents or metal scouring pads Some of these chemicals may dissolve damage or discolor your washer Remove pins or other sharp objects from clothes to prevent scratching of interior parts Leave lid open after you are done washing to allow inside of washer to dry and prevent bad odors Warning Always unplug your washer to avoid electric shock before cleaning Ignoring this warning m...

Page 12: ...ose Turn the levelling legs clockwise all the way in Move and store your washer in an upright position only To prevent mould or mildew leave the lid open so moisture inside the machine can evaporate Moving Vacationing The washer must be stored at room temperature If you have received a washer when the outside temperature is below freezing do not operate until the washer has warmed to room temperat...

Page 13: ...ed or wrinkled up Straighten up the hoses Check the water level selection it may need to be readjusted Water temperature is incorrect Check your water heater temperature Hot water needs to be at a temperature of at least 120 F 140 F 49 C 60 C Check to make sure the inlet hoses are properly connected e g hot to hot cold to cold Water leaks This is due to not properly installing the drain hose or th...

Page 14: ...ature or you need to add detergent as wash tub is being filled with water Spots or stains on your clothes this is due to incorrect use of fabric softener You may need to read proper instructions on the container and follow proper directions when using the softener Clothes are grayed or yellowed this is due to not pouring enough detergent for large loads You may have to add more detergent to the lo...

Page 15: ...CTIONS Tools and Materials Required You will need to have the following tools to help you in the installation of your washer 1 2 3 4 5 Quantity Accessories Supplied 1 Hot Cold inlet hoses 2 Drain Hose Hook 3 Pipe Hoop 4 Inner Tub Cover 5 Outer Drain Hose 2 1 1 1 1 ...

Page 16: ...n you canlevel your washer Leveling legs can be adjusted by turning them counter clockwise to raise your washer or turning them clockwise to lower your washer High Low Adjustable foot Shipping bar Pull out Warning Leveling of washer is very important to prevent vibration during spin Open the top lid to remove the styrofoam drum brace Pull to remove Before using this washing machine please remove t...

Page 17: ...e washer where the temperature is at below freezing Read through these instructions carefully before installation Installing Your Washer 1 Connect the hot and cold water inlet hoses to the hot and cold water faucet Note You may have to use pliers to tighten the coupling Do not over tighten because you may cause damage to the valve You should use the new hose sets supplied with the washer Old hose ...

Page 18: ... is recommended that it be installed by a certified installer 3 Install the drain hose hook to the outer drain hose tube Using the drain hose clamp attach the drain hose to the unit as shown below 4 Plug the washer into a regular 120Volt 60Hz 10Amps outlet Note Carefully inspect all around the machine and at the back for any leaks and tighten any loose connections 17 ...

Page 19: ...completely understood or if doubt exists as to whether the appliance is properly grounded Wiring Requirements The washer must be plugged into at least 10AMP 120VOLT 60 HZ GROUNDED OUTLET Note Where a standard two prong outlet is encountered it is the personal responsibility and obligation of the consumer to have it replaced with a properly grounded three prong outlet Extension Cords We do not reco...

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