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WaterMax RO Owner’s Manual 

9/2020 

39 

Troubleshooting

 

Problem 

Possible Cause 

Solution 

High product water TDS 

Membrane expended 

Replace Membrane module. Contact your 

local Hague dealer 

Membrane attack by chlorine 

Precarbon may be exhausted. Replace with a 

new cartridge and a new membrane 

Check valve failure (H6000 & LC100P Only)  Replace check valve. Contact your local 

Hague dealer 

Insufficient brine flow rate-screen of flow 

restrictor pressure/control plugged (H6000 & 

LC100P Only) 

Replace or flush out screen and /or flow 

restrictor/pressure control. Contact your local 

Hague dealer 

A clogged pre-filter creates pressure drop 

and low brine flow 

Replace the clogged pre-filter cartridge with a 

new one 

Feed pressure too low 

See 

Filter Specifications

 chart to verify 

minimum feed pressure for your model 

Insufficiently flushed Carbon Post-Filter 

cartridge 

Flush Carbon Post-Filter with product water. 

One or two tanks should be sufficient 

Leaking permeate pump diaphragm 

Contact your local Hague dealer 

No water or not enough 

water 

Feed water shut off 

Turn on your feed water valve 

Low feed pressure 

See 

Filter Specifications

 chart to verify 

minimum feed pressure for your model 

A pre-filter cartridge clogged 

Replace the clogged pre-filter cartridge with a 

new one 

Screen in flow restrictor/pressure control 

plugged (H6000 & LC100P Only) 

Replace or flush out screen and/or flow 

restrictor/pressure control. Contact your local 

Hague dealer 

Membrane fouled 

Determine and correct cause; replace 

membrane. Contact your local Hague dealer 

Product check valve stuck 

Replace check valve 

Tank overpressurized 

Adjust air pressure between 5 and 7 psi 

(34 and 48 kPa) 

Over use 

Contact your local Hague dealer 

Tank valve off 

Open tank valve 

Stalled permeate pump 

Confirm both product and reject flow into and 

out of permeate pump. Replace pump if 

necessary 

Low flow rate from 

spigot 

Low water production 

See “No water or not enough water” 

Tank lost air precharge 

Adjust air pressure between 5 and 7 psi 

(34 and 48 kPa) valve stem and tighten 

Tank diaphragm slipped 

Replace tank 

Carbon Post-Filter clogged 

Replace Carbon Post-Filter cartridge 

Tank valve partially closed 

Open tank valve 

 

Summary of Contents for WaterMax H3500

Page 1: ...S A AP PP PL LI IA AN NC CE E O OW WN NE ER R S S M MA AN NU UA AL L A AN ND D I IN NS ST TA AL LL LA AT TI IO ON N G GU UI ID DE E M MO OD DE EL LS S H H3 35 50 00 0 H H6 60 00 00 0 A AN ND D L LC C1...

Page 2: ...usions and Limitations on Warranty This warranty is null and void unless the Hague Appliance was purchased from an independent Hague dealer THERE ARE NO WARRANTIES OTHER THAN THOSE DESCRIBED IN THIS W...

Page 3: ...n for Pentavalent Arsenic Treatment Appliances 12 INSTALLATION AND MAINTENANCE INFORMATION 13 Checklist Before Installation 13 Installation Tool List 14 Installation Diagram 15 Typical Flow Diagram 16...

Page 4: ...ent Hague dealer install and maintain this appliance Note The manufacturer reserves the right to make specification and product changes without prior notice This manual is for installation operation a...

Page 5: ...ter Post Carbon Flow Restrictor Check Valve Sanitize Air Precharge Shutoff Valve Water Pressure Water Temperature pH Feed TDS Product TDS Rejection Recovery Notes Important Meeting operational mainten...

Page 6: ...from water at the molecular level By using your household water pressure to squeeze your water against a special membrane water molecules are separated from impurities Rejected dissolved solids are a...

Page 7: ...ditional tanks may be added to your appliance to provide more storage space permitting 3 Your WaterMax RO Drinking Water Appliance can be connected to your automatic ice maker and cold water dispenser...

Page 8: ...Model H6000 If you are using softened water replace your Sediment Pre Filter annually If you are not using softened water the replacement interval will vary Every six months schedule an inspection an...

Page 9: ...change is needed Consult your Hague dealer for additional monitoring devices or water check programs Note The installation of your WaterMax RO appliance on a soft water supply will greatly increase th...

Page 10: ...tial for these appliances to perform to specification as advertised FACTORS WHICH AFFECT THE LIFETIME AND PERFORMANCE OF YOUR WATERMAX RO 1 TYPE OF MEMBRANE Thin Film Composite TFC Up to 2 000 PPM TDS...

Page 11: ...Max NTU 1 0 1 0 TDS Max ppm 2000 2000 CAUTION Contaminants in excess of the established limits will require pretreatment WARNING Do not use with water that is microbiologically unsafe or of unknown q...

Page 12: ...at http www epa gov ORD publications ordpubs html Private water supplies and waters that do not have detectable free chlorine residuals should be analyzed to determine the form s of arsenic present an...

Page 13: ...all local and state plumbing codes To prevent back siphoning provide an adequate air gap or a siphon break See Installation Steps and Start Up Procedures Water Characteristics pH The appliance requir...

Page 14: ...h High speed drill bit with 3 8 inch shank for non air gap spigot Air pressure test gauge 1 20 psi 1 inch High speed drill bit with 1 2 inch shank for air gap spigot 7 8 inch chassis punch 1 2 inch Dr...

Page 15: ...3500 and H6000 Figure 2 Installation Diagram Notes 1 For maximum flow keep yellow tubing to tank and blue tubing to spigot as short as practical 2 Install feed water line on COLD WATER LINE ONLY 3 Ins...

Page 16: ...WaterMax RO Owner s Manual 9 2020 16 Typical Flow Diagram WaterMax H3500 Figure 3 WaterMax H3500 Flow Diagram...

Page 17: ...ppliance Failure to install as instructed will void the product warranty Step 1 Study the Installation Diagram Study the overall installation diagram before proceeding to familiarize yourself with the...

Page 18: ...sert tube E Pull to check security The fitting grips before it seals Pull on the tube to check that it is secure Test the appliance before leaving the site or before use C Push up to tube stop F Disco...

Page 19: ...illing a porcelain clad steel or cast iron sink A Mark the sink location for the center of the faucet Be sure the location you select is not over a reinforcing rib Check the location from below B Grin...

Page 20: ...replace the red locking clip Slip the 1 4 inch black tube onto the small hose barb on the base of the spigot C Slip one end of the loose 3 8 inch black tube over the large hose barb on the base of the...

Page 21: ...upply valve Do not overtighten D Reconnect the riser tube to the other end of the feed water supply valve Do not overtighten Caution A longer riser tube assembly will be required if a gentle loop cann...

Page 22: ...nch hole through one side of drain pipe only C Peel off the white backing from the drain gasket and apply the gasket to the port connection of the drain saddle Make sure to align the drain saddle to t...

Page 23: ...e they are tight with locking clips in place B Turn on the feed water and check for leaks C Open the valve on top of the storage tank D The appliance is now in operation Step 9 Operation Procedure A O...

Page 24: ...h your RO 5 Inspect the Pre Filter If it is visibly dirty discard it 6 Wash out the filter housing using warm soapy water and rinse thoroughly 7 Sanitize the appliance See Sanitizing the WaterMax RO A...

Page 25: ...ure 2 2 Turn off the feed water supply valve See Figure 11 3 Lift the black handle of the dispensing spigot and wait at least five minutes for the pressure to be relieved from the system 4 Remove the...

Page 26: ...r and use as a sleeve to prevent contamination Wearing clean latex gloves can help prevent hand contact 9 Inspect the O Rings on the pressure vessel end cap and lubricate with glycerin Replace if dama...

Page 27: ...e to between 5 and 7 psi 34 and 48 kPa 2 Close the RO spigot 3 Remove the pre filter housing s and discard the spent cartridge s Wash out the housing s with warm water and soap using a bottlebrush and...

Page 28: ...Option 2 1 Follow steps 1 and 2 as outlined above then proceed as follows 2 Remove the Pre Filter housing and discard the spent cartridge Wash out the housing with warm water and soap using a bottleb...

Page 29: ...s Manual 9 2020 29 Assembly and Parts Feed Water Service Valve Assembly Figure 12 Feed Water Assembly Part Description Quantity 1 100236312 Feed Water Service Valve Assembly 1 2 100236204 1 4 inch Lo...

Page 30: ...ad Free Figure 13 RO Air Gap Spigot Lead Free Part Description Quantity 1 100236513 Filter housing wrench 1 2 100236281 Air gap spigot assembly 1 3 100236285 Spigot adapter 3 8 inch x 7 16 inch J G 1...

Page 31: ...ner s Manual 9 2020 31 Assembly and Parts Cont Drain Saddle Assembly Figure 14 Drain Saddle Assembly Part Description Quantity 1 100236147 Drain saddle assembly 2 Piece Plastic 1 2 100236202 3 8 inch...

Page 32: ...WaterMax RO Owner s Manual 9 2020 32 Assembly and Parts Cont RO Assembly Front View Figure 15 H3500 RO Assembly Front View...

Page 33: ...dels 1 8 100236243 Membrane housing black 1 9 100236204 Locking clip 1 4 inch 3 10 100236432 Male elbow 1 4 inch x 1 4 inch Plastic 3 11 100236169 Prolonged contact filter 12 inch 1 12 100236179 Inlin...

Page 34: ...WaterMax RO Owner s Manual 9 2020 34 Assembly and Parts Cont RO Assembly Back View Figure 16 H3500 RO Assembly Back View...

Page 35: ...100236169 Prolonged contact filter 12 inch 1 5 100236514 Plug in elbow 1 4 inch tube x 1 4 inch Stem 6 6 100241864 Male elbow 3 8 inch x 1 4 inch Plastic 1 7 100236202 Locking clip 3 8 inch 3 8 10023...

Page 36: ...WaterMax RO Owner s Manual 9 2020 36 Assembly and Parts Cont RO Assembly Top Back View Figure 17 H3500 RO Assembly Top Back View...

Page 37: ...2 Membrane housing cap black with O Ring 1 12 100236432 Male elbow 1 4 inch x 1 4 inch 2 13 100236135 2 inch vessel clip 2 14 100242366 Permeate pump shutoff valve 1 15 100236306 Screw 10 32 2 16 1002...

Page 38: ...18 Storage Tank Assembly Part Description Quantity 1 100236440 Tank shutoff valve 3 8 inch x 1 4 inch plastic 1 2 100236202 3 8 inch Locking clip 1 3 100236124 RO storage tank 4 4 gallon 16 7 L capac...

Page 39: ...al Hague dealer No water or not enough water Feed water shut off Turn on your feed water valve Low feed pressure See Filter Specifications chart to verify minimum feed pressure for your model A pre fi...

Page 40: ...e cubes are cloudier Change ice cube mold shape make cubes manually if using automatic Let water sit to release dissolved air before freezing RO membrane is bad Membrane fouled hydrolyzed ruptured or...

Page 41: ...ing6 16 6 27 2 N A 1 H6000 and H3500 are certified by WQA to NSF ANSI Standard 58 for specific performance claims as verified and substantiated by the test data These are the only units certified by W...

Page 42: ...Notes...

Page 43: ...2013 100338947 9 2020 Notes...

Page 44: ...000 systems are certified by the Water Quality Association according to NSF ANSI 58 NSF ANSI 372 and CSAB483 1 see performance data sheet for specified claims Hague Quality Water Int l 4343 South Hami...

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