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2903 Power Supply

Installation Instructions

I-EA00003

INSTALLATION INSTRUCTIONS (cont)

REV 2

Page 2 of 4

Trouble Shooting Tips

Listed below are some problems that might be encountered during 
installation or at any other time and possible solutions for correcting them.

Caution:  This unit contains areas of exposed high voltage.  All 
troubleshooting and maintenance should be performed by a qualified 
electrician.

Problem
No output voltage measured across terminals NC, NO, and 24DC.

Solution
› 

Check for 120VAC across terminals of input to power supply module.

› 

If 120VAC is present, disconnect field wires from all used outputs (NC, 

 

NO, 24DC) and measure for 24VDC across the “24DC” terminals.

› 

If 24VDC is now present, check for shorts across field wires for each 

 

output.  If the load is an electrified locking device mounted in the door, 

 

check the electric hinge for pinched wires behind each leaf.  Also check 

 

for shorted wires between the locking device and raceway in the door.

› 

If 24VDC is not present across terminals marked “24DC” (with field 

 

wires still disconnected from all outputs), disconnect the red and black 

 

wire leads connected to the +,- terminals of the output to the power 

 

supply module and check for 24VDC at this output.  If voltage is now 

 

present across the power supply module’s output, it can be assumed 

 

that there is a short circuit somewhere on the control board and it will 

 

need to be replaced.  If voltage is still not present across the output to 

 

the power supply module, then it can be assumed the power supply 

 

module itself is damaged and must be replaced.

Problem
The electrified locking device behaves the opposite of what was expected, 
i.e., it locks when intended to unlock, or unlocks when intended to lock.

Solution
› 

A fail safe type locking device may be incorrectly wired to the fail 

 

secure output terminals (NC).  It must be wired to the terminals marked 

 

“NO”.

› 

A fail secure type locking device may be incorrectly wired to the fail 

 

safe output terminals (NO).  It must be wired to the terminals marked 

 

“NC”.

› 

Make sure that the electric locking device has been correctly modified 

 

for the function intended: Fail Safe (power to lock), Fail Secure (power 

 

to unlock).

› 

The control switch may be incorrectly wired.  To lock a fail safe or fail 

 

secure electric locking device, the control switch must be closed.  To 

 

unlock a fail safe or fail secure electric locking device, the control switch 

 

must be open.

Problem
The electric locking device does not unlock when a control device, such as a 
card reader or keypad, is activated.

Solution
› 

The control output from the card reader or keypad must be in the from 

 

of dry contacts and wired across the terminals marked “OPR”.  In some 

 

cases, card readers and keypads put out a switched voltage output 

 

when activated.  Check these outputs with a voltmeter to ensure that 

 

there is no AC/DC voltage present across these outputs when activated 

 

or deactivated.

SPECIFICATIONS

Input Voltage: 

120VAC/240VAC, 50/60Hz

AC Current: 

900mA/120VAC, 600mA/240VAC

Output Voltage: 

24VDC Filtered, Regulated

Output Current: 

2.0A

Output Power: 

48W

Protection:  

Overload, Over Voltage, Short Circuit

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