8
Possible fault solution
If you cannot solve the problem according to the information, please contact our customer
service center.
PROBLEM
SOLUTION
Unit shuts off unexpectedly
or does not operate
Check that the unit is plugged into a working electrical outlet.
Check that the filters are installed correctly.
Check that the motor protector triggered. Unplug/replug into unit.
Check that the Front Panel is latched firmly in place.
Call Customer Service.
No air circulating from
unit.
Unplug unit. Check filters.
Clean Pre-filter if necessary.
Replace Carbon and HEPA filters if necessary.
Increase in noise level.
Make sure the filters are clean. Replace if necessary.
Odors and smoke are not
removed.
Clean or replace the filters if they appear to be heavily soiled.
The discharged air has an
aroma or odor.
Check to see if the filters are heavily soiled. Replace the filters.
Air Purifiers emit small traces of ozone which may produce an
odor. The amount of ozone emitted by the ion generator is below
the safety levels, and it is harmless.
