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Troubleshooting
The start of the appliance does not work or it stops during operation. First
try to find a solution to the problem, If not, contact the service centre.
Problem
Possible Cause
Solution
Washing machine
does not start
Check that the door is closed tightly
Check that the mains plug is fully
inserted
Check that the tap is turned on
Check the water inlet pipe is not
twisted.
Check the ‘Start/Pause’ button has
been pressed.
Check the ‘On/Off’ button has been
pressed
Door cannot be
opened
Machine’s safety protection
design is working
Disconnect the power
Water leakage
Check all pipe connections are
tight: - inlet pipe / outlet hose
Drain pipe is blocked
Check and tighten water pipes
Clean outlet hose/ask a specialist to
repair it if necessary
Water overflow from
bottom of
machine
Inlet pipe is not connected
firmly
Outlet hose has water leakage
Re-fasten inlet pipe
Replace drain hose
No light in indicator
or display
Power is disconnected
Problem with power-
connector board
Check the power socket is OK
Check that the mains plug is fully
inserted
If problem persists, please
telephone the helpline for service
Detergent
residue in drawer
Washing powder has
dampened and formed hard
lumps
Wipe the detergent drawer clean
Use liquid detergent or special
detergent to clean the drum
Washing
effectiveness
reduced
Clothes are too dirty
Insufficient detergent used
Select an appropriate procedure.
Add an appropriate amount of
detergent
according to the instructions on the
detergent pack
Abnormal noise
High levels of
vibration
Check that transport bolts have been
removed
Check that appliance has been
installed on a solid, level floor.
Check inside the drum for metal
articles such as hairpins
Check that legs of washing machine
are level
