Hach Flo-Dar, User Manual

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Section 7 Contact Information
Ordering information for the U.S.A.
Information Required
European Union
Flow-Tronic
Rue J.H. Cool 19a
B-4840 Welkenraedt
Belgium
Tel: + -32-87-899799
Email: site@flow-tronic.com
www.flow-tronic.com
Outside the U.S.A. and EU
Hach Company maintains a worldwide network of dealers and distributors. To locate a
representative, send an email to hachflowsales@hach.com or visit www.hachflow.com.
Technical Support
Technical and Customer Service Department personnel are eager to answer questions
about our products and their use. In the U.S.A., call 1-800-368-2723. Outside the U.S.A.
and Europe, send an email to hachflowservice@hach.com or call 301-874-5599.
Repair Service
Authorization must be obtained from Hach Company before sending any items for repair.
To send the monitor to the factory for repair:
1. Identify the serial number of the monitor unit.
2. Record the reason for return.
3. Call the Customer Service Department (1-800-368-2723) and get a Service Request
Number (SRN) and shipping label.
4. Use the shipping label provided and ship the equipment in the original packaging if
possible.
Note: Do not ship manuals, computer cables, or other parts with the unit unless they are
required for repair.
5. Make sure the equipment is free from foreign debris and is clean and dry before
shipping. Sensors returned without cleaning will be charged a fee.
Telephone:
800-368-2723
Fax:
301-874-8459
Email: hachflowsales@hach.com
Address:
Hach Company
4539 Metropolitan Court
Frederick, MD 21704-9452
U.S.A
• Hach account number (if available) • Billing address
• Your name and phone number • Shipping address
• Purchase order number • Catalog number
• Brief description or model number • Quantity