H3C S5500-28 C-EI-DC Installation Manual Download Page 8 | Manualshive

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H3C S5500-28 C-EI-DC Installation Manual Download Page 8

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6 Maintenance and Troubleshooting ··········································································································6-1

Software Loading Failure ························································································································6-1

Password Missing Failure ·······················································································································6-1

Missing User Password···················································································································6-1

Missing Boot ROM Password··········································································································6-1

Power Supply Failure······························································································································6-2

Fixed Power Module Failure············································································································6-2

Hot Swappable Power Module Failure ····························································································6-3

Fan Failure ··············································································································································6-4

Configuration System Failure··················································································································6-4

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Summary of Contents for S5500-28 C-EI-DC

Page 1: ...H3C S5500 EI Series Ethernet Switches Installation Manual Hangzhou H3C Technologies Co Ltd http www h3c com Manual Version 20090726 C 1 02...

Page 2: ...V2 G Vn G PSPT XGbus N Bus TiGem InnoVision and HUASAN are trademarks of Hangzhou H3C Technologies Co Ltd All other trademarks that may be mentioned in this manual are the property of their respective...

Page 3: ...5500 EI series switch 6 Maintenance and Troubleshooting Introduces the problems that might occur during the installation and the booting of an S5500 EI series switch and the related solution Appendix...

Page 4: ...lume IP Multicast Volume QoS Volume Security Volume and System Volume H3C S5500 EI Series Ethernet Switches Command Manual It is used for assisting the users in using various commands It includes Comm...

Page 5: ...ntal Protection This product has been designed to comply with the requirements on environmental protection For the proper storage use and disposal of this product national laws and regulations must be...

Page 6: ...tatus LED 1 17 Interface Module Status LED 1 17 Optional Interface Modules 1 17 Dual port GE SFP interface module 1 18 Short haul Dual Port 10 GE CX4 Interface Module 1 19 Dual Port 10 GE SFP Interfac...

Page 7: ...1 Removing an Interface Module 3 22 Installing Dedicated CX4 SFP Cable 3 23 Removing Dedicated CX4 SFP Cable 3 23 Installing Switches for an IRF 3 23 Installation Flow for an IRF 3 24 Drawing a Plan f...

Page 8: ...Loading Failure 6 1 Password Missing Failure 6 1 Missing User Password 6 1 Missing Boot ROM Password 6 1 Power Supply Failure 6 2 Fixed Power Module Failure 6 2 Hot Swappable Power Module Failure 6 3...

Page 9: ...ies include six models and have the system specifications as shown in Table 1 1 Table 1 1 System specifications of the S5500 EI series Item S5500 28 C EI DC S5500 28C EI S5500 52 C EI S5500 52C PWR EI...

Page 10: ...cket PSR150 A 1 AC power socket PSR150 D 1 48V DC power socket AC Rated voltage range 100 VAC to 240 VAC 50 Hz or 60 Hz Input voltage range 90 VAC to 264 VA C 47 Hz to 63 Hz 48V DC Rated voltage range...

Page 11: ...odule Operating temperature 0 C to 45 C 32 F to 113 F Relative humidity noncondens ing 10 to 90 z Only the recommended RPS can be used for S5500 EI Ethernet switches The 48 VDC in the equipment room c...

Page 12: ...button Rear Panel Figure 1 2 Rear panel of the S5500 28C EI Ethernet switch 1 AC power input 2 RPS power input shipped with a protective cover 3 Grounding screw 4 Interface module slot 1 MOD1 5 Interf...

Page 13: ...ch slot is installed with a filler panel when the switch is shipped You can select one or two interface modules for your switch as needed See Optional Interface Modules on page 1 17 for the interface...

Page 14: ...rface module slot 1 MOD1 5 Interface module slot 2 MOD2 The S5500 52C EI provides two interface module slots on its rear panel Each slot is installed with a filler panel when the switch is shipped You...

Page 15: ...lot 1 MOD1 5 Interface module slot 2 MOD2 The S5500 28C PWR EI provides two interface module slots on its rear panel Each slot is installed with a filler panel when the switch is shipped You can selec...

Page 16: ...lot 1 MOD1 5 Interface module slot 2 MOD2 The S5500 52C PWR EI provides two interface module slots on its rear panel Each slot is installed with a filler panel when the switch is shipped You can selec...

Page 17: ...The S5500 28F EI provides two interface module slots on its rear panel Each slot is installed with a filler panel when the switch is shipped You can select one or two interface modules for your switch...

Page 18: ...Each S5500 EI series provides 10 100 1000Base T Ethernet ports on its front panel Table 1 3 describes the specifications of the 10 100 1000Base T Ethernet ports Table 1 3 10 100 1000Base T Ethernet po...

Page 19: ...nm GE SFP transcei ver SFP GE LX SM1490 BIDI Note that these two transceiver models should be used in pairs TX 1490 nm RX 1310 nm LC 9 125 m single mode optical fiber 10 km about 6 2 mi SFP FE SX MM13...

Page 20: ...0 26 GigabitEthernet1 0 24 GigabitEthernet1 0 27 GigabitEthernet1 0 21 S5500 28C EI S5500 28C EI DC S5500 28C PWR EI GigabitEthernet1 0 28 GigabitEthernet1 0 23 GigabitEthernet1 0 49 GigabitEthernet1...

Page 21: ...hing green 1 Hz The system is performing power on self test POST Steady red POST failed Flashing yellow 1 Hz POST on some ports failed PWR Off The switch is powered off Hot Swappable Power Module Stat...

Page 22: ...Off RPS is not connected Steady green The 48V DC input is normal and the RPS is in the position or works normally Steady yellow The RPS input is normal but the 48V DC input fails or is not connected...

Page 23: ...ing green A bar rotates clockwise around the LED Software loading Steady red The LED flashes F Fan failure Steady red The LED flashes t Over temperature alarm The LED displays C The current switch is...

Page 24: ...The port operates at a rate of 10 100 Mbps the LED is fast flashing when data is being sent and or received on the port Flashing yellow 3 Hz POST failed on the port Steady green rate mode Off The port...

Page 25: ...uplex mode the LED is fast flashing when data is being sent and or received on the port Flashing yellow 3 Hz POST failed on the port Steady yellow duplex mode Off The port is not up Interface Module S...

Page 26: ...tance connections and support IRF Using SFP optical transceivers and fibers for long distance connections and support IRF LSPM1XP2P Dual Port 10 GE XFP Interface Module 2 10 Gbps XFP optical ports LSP...

Page 27: ...43 5 mi SFP GE LX SM1310 BIDI TX 1310 nm RX 1490 nm SFP GE LX SM1490 BIDI Note that these two transceiver models should be used in pairs TX 1490 nm RX 1310 nm LC 9 125 m single mode optical fiber 10...

Page 28: ...cting the CX4 ports A CX4 cable is hot swappable and its maximum transmission distance is 3 m 9 84 ft which is suitable for short distance connections only Table 1 18 CX4 cables supported by the short...

Page 29: ...eivers and SFP cables supported by dual port 10 GE SFP interface module Transceiver Cable type Transceiver Cable Central wavelength Connector Fiber Max transmission distance SFP XG SX MM850 A 850 nm 5...

Page 30: ...nel of dual port 10 GE XFP interface module A dual port 10 GE XFP interface module provides two 10 Gbps XFP optical ports You can insert an XFP transceiver into the port to connect it to another XFP p...

Page 31: ...s XFP optical interface You can select the following XFP transceivers as required A one port 10 GE XFP interface module provides one 10 Gbps XFP optical port You can insert an XFP transceiver into the...

Page 32: ...1 24 For details about the port mode switching button see Port Mode LED...

Page 33: ...inlet exhaust vents for ventilation z The rack or workbench has a good ventilation system z The rack is sturdy enough to support the device and its accessories z The rack or workbench is well earthed...

Page 34: ...0 05 Cl2 0 01 Electromagnetic Susceptibility The operation of your switch can be affected by external interferences such as conducted emission by capacitance coupling inductance coupling electromagnet...

Page 35: ...o the laser beam produced by the fiber may hurt your eyes Installation Tools z Flathead screwdriver z Phillips screwdriver z ESD preventive wrist strap The installation tools are not shipped with the...

Page 36: ...actions without permission Installation Flow of the Switch Figure 3 1 Hardware installation flow of the switch Start Install the switch to the specified position Connect the ground wire Connect the p...

Page 37: ...s and rear mounting brackets z Use front mounting brackets and guide rails The installation methods of a switch depend on the depth and width of the switch For the specific installation methods see Ta...

Page 38: ...he cabinet Use one M6 screw For the selection of front and rear mounting brackets see Table 3 2 Table 3 2 Selection of mounting bracket for S5500 EI Series Ethernet switches Model Physical dimensions...

Page 39: ...apply only to standard cabinets 1 000 mm 39 37 in deep Use other supports to substitute for guide rails in the case of other cabinet depths Use Front Mounting Brackets to Install a Switch Only the S5...

Page 40: ...Brackets and a Tray to Install a Switch All models of the S5500 EI series support installation using front mounting brackets together with a tray Follow these steps to install a switch into a 19 inch...

Page 41: ...ting brackets and fix one end of mounting brackets to the switch as shown in Figure 3 5 Step4 Take out the load bearing screws packed together with the rear mounting brackets and place them in a prope...

Page 42: ...e 3 9 Figure 3 9 Fix front and rear mounting brackets 1 1 7 3 4 5 6 2 1 Front square holed post 2 Load bearing screw Used to bear the weight 3 Rear panel 4 Rear square holed post 5 Rear mounting brack...

Page 43: ...nel 2 Rear square holed post 3 Load bearing screw 4 Rear mounting bracket Step7 Fix the other end of the front mounting brackets to the front brackets with screws and captive nuts and ensure that fron...

Page 44: ...llation using front mounting brackets together with guide rails Follow these steps to install a switch into a 19 inch standard cabinet Step1 Wear an ESD preventive wrist strap and ensure a good skin c...

Page 45: ...ure that the bottom side of the guide rails and the switch are in close contact Figure 3 13 Install front mounting brackets and guide rails 1 Front panel Step6 Fix the other end of front mounting brac...

Page 46: ...e chassis for heat dissipation z Do not place heavy objects on your switch z The vertical distance between two switches must be at least 1 5 cm 0 59 in Connecting the Grounding Cable z Correctly conne...

Page 47: ...2 Grounding sign 3 Grounding hole 4 OT terminal 5 PGND cable 6 Grounding screw To attach the other end of the PGND cable to the grounding strip in the equipment room follow these steps Step1 Cut the...

Page 48: ...osed earth is available nearby where a grounding conductor can be buried hammer a 0 5 m 1 64 ft or longer angle iron or steel tube into the earth The angle iron should have a dimension no less than 50...

Page 49: ...ded at the power distribution room or AC transformer side report the problem and make reconstructions Figure 3 18 Ground through an AC power PE wire 1 Three wire AC power input cable 2 Switch rear pan...

Page 50: ...ure is as follows Step1 Wear an ESD preventive wrist strap ensure a good skin contact and make sure that the ESD preventive wrist strap is properly grounded Step2 Take the power module from the packag...

Page 51: ...move the power module follow these steps Step1 Wear an ESD preventive wrist strap ensure a good skin contact and make sure that the ESD preventive wrist strap is properly grounded Step2 Disconnect the...

Page 52: ...SR150 D 48V DC power supply Connecting the 48V DC Power Cord Connecting the AC Power Cord To connect an AC power cord follow these steps Step1 Wear an ESD preventive wrist strap ensure a good skin con...

Page 53: ...r socket 2 Figure 3 23 Connect an AC power cord to a vertical AC power socket 1 Figure 3 24 Connect an AC power cord to a vertical AC power socket 2 Connecting the 48V DC Power Cord Both the S5500 28C...

Page 54: ...ON If yes the power is properly connected Figure 3 25 Connect a 48V DC power cord z Pay attention to the positive and negative marks on the power cord to avoid connection mistakes z You can also use...

Page 55: ...cord to the external RPS power supply system Step6 Check whether the RPS LED on the front panel of the switch is ON If yes the power is properly connected Connecting the RPS Power Cord of the S5500 2...

Page 56: ...ction describes the installation and removal of the Dual Port 10 GE SFP Interface Module LSPM2SP2P for illustration Installing an Interface Card Step1 Wear an ESD preventive wrist strap ensure a good...

Page 57: ...tep2 Use a Phillips screwdriver to loosen the captive screws at both sides of the interface module until all spring pressure is released Step3 Pull the interface module towards you along the guide rai...

Page 58: ...he direction of the plug when plugging it Removing Dedicated CX4 SFP Cable Step1 Put on an ESD preventive wrist strap and verify the ESD preventive wrist strap properly grounded Step2 Hold the plug of...

Page 59: ...al connection mode daisy chain connection or ring connection z Cable connection For details see Drawing a Plan for an IRF with Switches 2 Install the IRF members to the correct position For detailed i...

Page 60: ...aw a plan according to actual conditions of the user network and network devices and take the following points into consideration Determine the number of IRF members and the bandwidth You can determin...

Page 61: ...to install two 1 port 10 GE XFP interface modules on such devices Connect the cables Before connecting the cables determine the actual position of the member devices and the length of the cables and...

Page 62: ...s of the ports of the interface modules are not limited Figure 3 35 Cable connections in an IRF in the aggregation mode with 2 port interface modules z 1 port interface modules do not support port agg...

Page 63: ...as the power label on the switch z Check whether the ground wire is connected z Check whether the power cords are connected correctly z Check whether all the interface cables are routed indoors If th...

Page 64: ...m for configuration environment setup Connecting the Console Cable Console Cable A console cable is an 8 core shielded cable One end of the cable is a crimped RJ 45 connector which is connected to the...

Page 65: ...the switch z When disconnecting a PC from a powered on switch you are recommended to disconnect the DB 9 connector of the console cable from the PC after disconnecting the RJ 45 connector from the swi...

Page 66: ...nter the HyperTerminal window The Connection Description dialog box appears as shown below Figure 4 3 Connection description of the HyperTerminal Step2 Type the name of the new connection in the Name...

Page 67: ...t Bits per second to 9600 Data bits to 8 Parity to None Stop bits to 1 and Flow control to None Figure 4 5 Set the serial port parameters Step4 Click OK after setting the serial port parameters and th...

Page 68: ...cord and ground cable are properly connected z The power supply voltage is consistent with that required by the switch z The console cable is properly connected the terminal which can be a PC used for...

Page 69: ...tup mode refer to the section Changing the Startup Mode z If you press Ctrl B within 1 second the system displays Password Enter the correct Boot ROM password and click Enter to enter the Boot Menu By...

Page 70: ...Boot ROM password 9 Set switch startup mode Set the startup mode of the switch 0 Reboot Restart the switch z If you perform no operation or press a key other than Ctrl B within one second Once the re...

Page 71: ...Reboot Enter your choice 0 9 Enter 9 and the system prompts you to change the startup mode The current mode is fast startup mode Are you sure you want to change it to full startup mode Yes or No Y N...

Page 72: ...time here is five seconds If you press Ctrl B within five seconds the Boot Menu is displayed If you press Ctrl B within five seconds the Boot Menu is displayed If you perform no operation or press a...

Page 73: ...at the automatic startup of the switch is complete Press Enter The following prompt is displayed Sysname You can configure the switch now The H3C Series switches provide abundant command views For det...

Page 74: ...Loading Software Using FTP Through Ethernet Port Loading Software Using FTP Loading files through the CLI Loading Software Using TFTP The Boot ROM software version must match the host software version...

Page 75: ...tup mode and the waiting time here is one second If you set the startup mode to normal this waiting time is five seconds For the setting of the startup mode refer to the section Changing the Startup M...

Page 76: ...ceiving program sends an acknowledgement packet and the sending program proceeds to send another packet otherwise the receiving program sends a negative acknowledgement packet and the sending program...

Page 77: ...00 0 Return Enter your choice 0 5 3 Set the download rate of the console port on the switch Select an appropriate download rate For example if you select 115200 bps that is enter 5 the following infor...

Page 78: ...he console port on the switch Step1 Select Call Disconnect in the HyperTerminal window to disconnect the terminal from the switch Figure 5 1 Disconnect the terminal from the switch Step2 Select File P...

Page 79: ...ction The new settings can take effect only after you reestablish the connection 5 Download the Boot ROM file Step1 Press Enter in the HyperTerminal window to start downloading the program The system...

Page 80: ...ure 5 6 Page for file sending After the Boot ROM file is downloaded the terminal displays the following information CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCdone Bootrom updating done Your baudrate should be...

Page 81: ...o restart the device After that the updated Boot ROM file becomes effective Loading host software Select 1 in Boot Menu to load the host software of the switch The system displays the following inform...

Page 82: ...e port Start the switch and enter the Boot ROM menu At the prompt Enter your choice 0 9 select 6 in the Boot Menu and then press Enter to enter the Boot ROM update menu shown below Bootrom update menu...

Page 83: ...Loading host software Select 1 in Boot Menu to load the host software of the switch The system displays the following information 1 Set TFTP protocol parameter 2 Set FTP protocol parameter 3 Set XMODE...

Page 84: ...otocol parameter 2 Set FTP protocol parameter 3 Set XMODEM protocol parameter 0 Return to boot menu Enter your choice 0 3 Step4 Enter 2 in the above menu to download the Boot ROM software using FTP Th...

Page 85: ...Menu to load the host software of the switch The system displays the following information 1 Set TFTP protocol parameter 2 Set FTP protocol parameter 3 Set XMODEM protocol parameter 0 Return to boot...

Page 86: ...Updating BootRom please wait Upgrade Bootrom succeeded Step3 Update the host software on the switch Sysname boot loader file S5500 EI bin Sysname display boot loader The current boot app is flash S550...

Page 87: ...ownloading z Power interruption is not allowed during software loading Loading Software Using TFTP The remote loading by using TFTP is similar to the remote loading by using FTP The only difference is...

Page 88: ...f the software to be loaded and the correct working path of TFTP server when using FTP verify that you have specified the correct server and switch IP addresses the correct name of the software to be...

Page 89: ...ected Steady yellow The RPS input is normal but the AC input fails or is not connected RPS status LED S5500 28C PWR EI and S5500 52C PWR EI RPS Off The RPS input is abnormal AC input 48V DC input If t...

Page 90: ...rs Then do the following z Check whether the AC 48V DC power cord is well connected to the switch whether the AC 48V DC receptacle on the switch and the AC 48V DC power socket are faulty z Check wheth...

Page 91: ...eady red Seven segment LED Unit The LED flashes F for fan failure Only when the system status LED is steady red and the seven segment LED is displayed as F does it indicate a fan failure The S5500 EI...

Page 92: ...in the console cable or the settings of the terminal such as hyper terminal parameters Please perform the corresponding check Troubleshooting when the terminal display is illegible If there is illegi...

Page 93: ...i Table of Contents Appendix A Lightning Protection of the Switch A 1 Installation of Lightning Arrester for AC Power Socket Strip with Lightning Protection A 1...

Page 94: ...u can use cable clips and screws to fasten the lightning arrester for AC power on the cabinet workbench or the wall of equipment room Figure A 1 Diagram of lightning arrester 1 Working LED green On me...

Page 95: ...und wire of the arrester is not well grounded or because the live and zero wires are connected in reverse direction You may check that in the following way When the red LED is on use a multimeter to e...

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