Problem
Possible cause and solution
Cannot turn on the
HD Video Camera
when the battery is
installed.
The battery is low — recharge the battery.
If using AAA size batteries, check to ensure any battery
packaging and wrapping is fully removed.
The battery is installed reversely — install the battery
correctly.
Cannot take picture
or record video
by pressing the
CAMERA button.
No memory card is inserted — insert a memory card.
The SD card in the camera is write-protected — turn off
the camera, take out the SD card and disable the write-
protection.
The taken pictures
are blurry.
Pictures were taken with a shaky hand — hold the camera
stable with both hands, or use a tripod or similar support.
Do not let the camera shake when taking pictures.
The taken picture
or recorded video is
dark.
The environment/ambient light is insufficient — move to
a better lit area, switch on lights or use the LED fill light to
increase light levels.
The HD Video
Camera turns off
automatically.
The battery is low — recharge the battery.
To save energy, the camera turns off automatically if it
has been left idle for a set time (1 minute, 3 or 5 minutes,
depending on the setting).
Cannot delete files
in the HD Video
Camera.
The SD card in the camera is write-protected — turn off
the camera, take out the SD card and disable the write-
protection.
FAQ
23
