Gtech Accutherm, Service Manual, Page: 79 / 132

Troubleshooting
Service Manual for the Accutherm Ultra Printer 8-5
Troubleshooting Steps for RLT’s
Problem Action
Printing
Incorrectly Colored stripe on the
receipt 1. Check the paper level.
2. If paper is low, change the paper. Refer to
“Loading Paper” on page 8-8.
3. Clean the Top-of-Form / Paper Low sensor
with 91% isopropyl alcohol and cotton swabs.
Print is light or
spotty 1. Make sure the paper is loaded correctly. Refer
to “Loading Paper” on page 8-8.
2. Ensure the use of the recommended thermal
receipt paper.
3. Clean thermal print head with 91% isopropyl
alcohol and cotton swabs.
4. Check thermal print head cable connections.
5‘. Replace the printer mechanism. Refer to
“Remove the Printer Mechanism Assembly from
the Base Assembly” on page 7-8.
Missing Print Replace the print head. Refer to “Remove the
Print Head Assembly from the Printer
Mechanism Assembly (Lower Print
Mechanism)” on page 7-11.
Vertical column of
print is missing Replace the print head. Refer to “Remove the
Print Head Assembly from the Printer
Mechanism Assembly (Lower Print
Mechanism)” on page 7-11.
Receipt does not
come all of the way
out Open the receipt cover and clear any jammed
paper. Refer to “Clearing a Paper Jam” on page
8-10.
Printer starts to
print, but stops while
the receipt is being
printed Open the receipt cover and clear any jammed
paper. Refer to “Clearing a Paper Jam” on page
8-10.