W:\ELECTRICAL\INSTRUCT\FURNACE\FURNACE GENERAL INSTRUCTIONS 2011.DOC
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01/2014
1 SHIPPING DAMAGE AND HANDLING
DO NOT RETURN DAMAGED MERCHANDISE TO US.
FILE YOUR CLAIM AS OUTLINED BELOW
This merchandise has been thoroughly inspected and carefully packed before leaving our
plant. Responsibility for its safe delivery was assumed by the carrier at the time of shipment.
Claims for loss or damage to the contents must be made with the carrier, as follows:
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VISIBLE LOSS OR DAMAGE
Any external evidence of loss or damage must be noted, at the time of delivery, on the freight
bill or express receipt and signed by the carrier's agent. Failure to adequately describe such
external evidence of loss or damage may result in the carrier refusing to honor a damage
claim. Make a written request for inspection by the carrier's agent within fifteen days of the
delivery date. Review the inspection report and do not sign it unless it adequately describes
the damage.
A claim must be filed with the carrier since such damage is the carrier's responsibility.
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CONCEALED LOSS OR DAMAGE
Concealed loss or damage means loss or damage which does not become apparent until
the merchandise has been unpacked. The contents may be damaged in transit due to rough
handling even though the carton may not show external damage. When the damage is
discovered upon unpacking, contact the carrier and make a written request for inspection by
the carrier's agent within fifteen days of the delivery date. Review the inspection report and
do not sign it unless it adequately describes the damage.
A claim must be filed with the carrier since such damage is the carrier's responsibility. By
following these instructions carefully, we guarantee our full support of your claims to protect
you against loss from concealed damage.
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RETURNING DAMAGED EQUIPMENT
Damaged equipment will not be accepted at our factory unless we have been advised and
instructions provided on how it should be returned. A copy of the freight claim must be
provided prior to returning the equipment.
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HANDLING
After inspection, store and handle all equipment and components in their original crates until
ready for installation. Handle with care. The equipment may be heavy but some
components are of a delicate nature. If the equipment is to be stored, keep it in the original
crates and store in a location free from excessive dust, heat and moisture until ready for
installation.
