Greyp G5, User Manual

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WARRANTY
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If a battery needs to be removed for return shipment to Greyp Bikes d.o.o., it is the customer’s
responsibility to safely remove and send the battery to Greyp at their own cost. Greyp Bikes
d.o.o. will reimburse the customer for its own labor & replacement parts in the first 24 months
of bike ownership. Greyp Bikes d.o.o. will pay to return the battery to the customer. Greyp Bikes
d.o.o. retains the right to repair or replace battery at its sole discretion. All lithium batteries
must be shipped as Class 9 dangerous goods (HAZMAT) and must be shipped in accordance
with all local and international laws. Lithium batteries sold by Greyp Bikes d.o.o. cannot and
should NEVER be taken on board a passenger aircraft.
Frame
The Greyp frame is covered by a warranty against defects for 24 months from the original date
of purchase for the original owner. If a frame is found to be defective, EU shipping, parts and
labor to replace the said frame is paid by Greyp Bikes d.o.o. for the first 24 months from the
original date of manufacture. The cost of repairing/replacing custom paint is never included
in the frame warranty at any time.
Motor
The motor is warranted for 24 months from the original date of purchase to be free from
defects. In the event of a warranty claim requiring the motor to be returned to Greyp Bikes
d.o.o., the customer is responsible for the removal and the shipment to Greyp Bikes d.o.o.
Greyp Bikes d.o.o. pays for the parts, in-house labor and return shipping.
Electronics
The electronics components are warranted for 24 months from the original date of purchase
to be free from defects. In the event of a warranty claim requiring the electronics to be returned
to Greyp Bikes d.o.o. , the customer is responsible for the removal and shipment to Greyp
Bikes d.o.o. Greyp Bikes d.o.o. pays for parts, in-house labor and return shipping.
Brakes
The brakes are warranted for 24 months from the original date of purchase to be free from
defects. Normal wear of the brake pads and brake disc rotor is not covered. Warranty claims
on components are made in accordance with component manufacturer’s guidelines. In the
event of a warranty claim requiring the components to be returned to Greyp Bikes d.o.o., the
customer is responsible for the removal and shipment to Greyp Bikes d.o.o.. Greyp Bikes d.o.o.
pays for parts, in-house labor and return shipping.
Suspension
The suspension units are warranted for 24 months from the original date of purchase to be
free from defects. Normal wear of the suspension, such as oil changes and leaking seals are
not covered. Warranty claims for components are made in accordance with the component
manufacturer’s guidelines. In the event of a warranty claim requiring the components to be
returned to Greyp Bikes d.o.o., the customer is responsible for the removal and shipment to
Greyp Bikes d.o.o. Greyp Bikes d.o.o. pays for parts, in-house labor and return shipping.