Greenworks Tools Warranty Policy for DIY machines
PERIOD OF WARRANTY
All new Greenworks Tools machinery is supplied with a 2 year parts and labour warranty from original date of purchase. A 30 day warranty is
available for machines used professionally as Greenworks Tools are designed primarily to be used by DIY consumers.
This warranty is non-transferable.
LIMITATIONS
This warranty applies only to defective parts/components and does not cover repairs due to:
1. Normal wear and tear.
2. Routine tune up or adjustment.
3. Damage caused by improper handling/abuse/misuse or neglect.
4. Overheating due to lack of maintenance.
5.
Damage due to fittings/fasteners becoming loose/detached through lack of maintenance.
6. Damage caused by cleaning with water.
7. Machines serviced or repaired by non-authorised Greenworks Tools service centres.
8. Machines incorrectly assembled or adjusted.
9. Damage caused by improper use of the machine.
10. Damage caused by improper winterisation (pressure washers)
11. Items considered as consumable parts are not normally covered by the warranty, including but not limited to:
• Batteries
• Electric cables
• Blade and blade assemblies
• Belts
• Filters
• Chucks and tool holders
12. Certain products may contain components such as engines, transmissions from an alternative manufacturer, these items will be subject to the
appropriate manufacturer’s warranty policy except where Greenworks Tools Europe GmbH agrees to underwrite any claims outside the said
manufacturer’s warranty period.
13. Second hand goods are not covered under this warranty policy.
14.
The fitting of spares, replacements or extra components which are not supplied or approved by Greenworks Tools Europe GmbH.
Warranty
To claim a warranty on any product under this policy a proof of original
purchase is required. Credit card statement do not qualify as sufficient
proof of purchase. In the first instance of a warranty event occurring the
consumer should return the product to the original place of purchase with their proof of purchase. The machine will be sent to our central service
facility and an inspection made. If the machine be found to be at fault it will be repaired and sent back to the address of the consumer free of charge.
Machines that retail for less than €100 euros including sales taxes will generally be replaced.
If the central service facility finds that machine is not found to be at fault
then the consumer will be advised they will need to pay for the cost of the repair.
This warranty policy is subject to change from time to time to accommodate the needs of new products. A copy of the latest warranty policy will be
available at www.greenworkstools.eu.
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