When not using the water filtration system for more than a week or when going
on vacation, please ensure the lower chamber is full and the filter immersed
in water, as the long-life filter will dry out. Always drain out any residual water
when ready to start using it again. If the water filtration system has not been
used for an extended period of time, please replace the long-life filter and wash
top and bottom chambers.
GOING AWAY ON VACATION
TROUBLESHOOTING
Problem
Possible Cause
Suggested Solution
Water is
leaking out
1. The water filtration system
is not sitting level or
the float mechanism is
obstructed.
2. The float seal is not inserted
correctly or is not sealing due
to residue or charcoal particles.
3. Float mechanism is sticking.
4. Water is leaking between upper
and lower chambers.
Make sure the water filtration
system is sitting level on the water
dispenser (make sure the bottle
support collar or the spike has
been removed).
Ensure the float seal is inserted
correctly and any residue is
wiped away.
Inner float is caked with residue.
Remove silicone float seal and
separate inner float. Wipe clean
and re-assemble.
Drain water from dispenser taps
to bring water level in bottom
chamber to max level line. Do not
add water to the upper chamber if
the lower chamber is full.
Water will
not filter
1. Pre-filtration system or filter
is blocked.
To release air lock, lift upper
chamber and unscrew filter. Shake
filter or tap gently on countertop.
Screw filter back into upper
chamber.
Filter was not soaked for 30
minutes prior to use. Soak filter.
If blocking persists, replace with
new Greenway
®
Lead Reduction
Filter.
