10
TROUBLESHOOTING
Problem
Possible Causes
Solution
Fireplace not responding to
remote commands
Switch on fireplace not in the ON
position
Switch must be in the ON position for
remote operation
Remote control battery dead or
not inserted properly
Insert or check battery for correct
orientation
Remote is not in range of fireplace
or not aimed correctly
Move closer to fireplace and aim remote
directly at it.
Fireplace trips circuit breaker
or blows fuse when turned on
Improper circuit rating
Ensure unit is plugged into a dedicated
15 amp circuit
Too many appliances plugged into
the same circuit
Unplug other appliances on the same
circuit
Heater is excessively noisy
Blower assembly is dirty
Unplug unit and clean blower
Defective blower
Blower replacement or repair necessary
Odor coming from
heater/blower
Normal operation
Heater is burning off dust accumulated
during manufacture or non-use periods.
This should only be noticeable for a brief
period after turning on.
Defective heater
Heater may require replacement or
repair
Flame effect frozen or
stuttering
Defective flame motor
Flame motor repair or replacement
required.
Heater not outputting heat
when turned on.
Thermal switch tripped
Turn off unit and unplug for 5 minutes.
This is a safety feature to prevent
overheating
Heater is defective
Replacement or repair may be required
Thermostat is cycled off
Set thermostat to higher setting
LED Lighting not turning on
Lighting may be defective
Repair or replacement may be required.
14400 Southcross Drive West
• Suite 100 • Burnsville, MN 55306
Toll Free: 1-866-303-4028
