Standard Water Softener Warranty
Your new M1D2 water softener has been designed to give you many years of trouble-free service and is
guaranteed against faulty materials and workmanship for a period of 24 months from date of purchase. Under the
provision of this warranty agreement the warranty liability is limited to the repair or replacement cost of the unit
only and is subject to the terms shown below.
This warranty provides benefits, which do not affect your statutory rights. Great Water Limited (GWL) will replace
or exchange any necessary parts to repair free of charge any domestic water softener supplied by GWL or its
agents located within the defined “Hard water area”* of Mainland England. See Hard Water Map on the next page.
Installations outside this area will automatically be subject to a 24-month parts only “exchange” warranty.
Please note the following general exclusions apply to our warranties.
Repairs due to breakdown caused by but not limited to:
• Call out caused by incorrect installation – if you have any queries when installing your water softener, please
call for technical advice 01932 245783.
• The installation kit is only covered by the OEM 12 month parts exchange warranty. Under no circumstances
should you plumb in the Water Softener in rigid copper pipework or use any other hoses than those provided
by Great Water Limited.
• Use of the unit for purposes for which it was not designed or intended. This water softener is designed for
mains cold water applications only. For any other applications please contact 01932 245783.
• Damage caused by excessive water pressure. We strongly recommend a 5 bar (72.5 psi) pressure limiting
valve be installed where daytime static pressure exceeds 3.5 bar (50.7 psi).
• Any defect caused by malicious or willful action, negligence, misuse, or third party interference.
• Any defect or damage caused by dirty or fouled mains water supply.
• Any defect or damage caused by fire, lightning, flood, frost, or other extraneous cause including failure of the
public electricity supply.
• Consequential loss arising as a result of a defect occurring in the water softener or installation.
• Any salt used or wasted as a result of a defect or damage within the water softener.
• Any water used or wasted as a result of a defect or damage within the water softener
• Any damage to equipment other than the water softener resulting from hard water.
• Any damage to equipment other than the water softener resulting from softened water.
• The effect of aggressive water, the degradation and/or blinding and/or chlorine attack on the ion exchange
resin within the water softener.
• Call out due to incorrect salt type, running out of salt, salt fines, or salt bridging.
Use Only Good Quality Tablet Salt. For advice on correct salt type please call 01932 245783
Note: Proof of purchase will be required in order to support any warranty claim. Failure to produce your Proof of
purchase will result in the warranty being 27 months from date of manufacture.
Extended Warranty and After Sales Service
Extend Your Parts Guarantee to 7 Years
In order to extend your parts warranty free of charge, simply log on to www.greatwater.co.uk within 90 days of
purchase, register your details, and we will confirm your new 7 year parts guarantee.
Additional Exclusion
Normally serviceable parts including but not limited to:
• Dynamic seals deemed subject to “normal wear and tear”
• Scratches, scuffs or other wear and tear on cabinet
After Sales Service
Your water softener will treat on average 58 tonnes of water per person per year and is operating every time
someone uses water in your home.
In order to keep your equipment in full working order and operating efficiently, Great Water Limited strongly
recommends 2 yearly servicing.
We will inform you when this small service is due and arrange a convenient time for our engineer to call.
Hard Water Area of Mainland England
B, BA, BH, BS, CB, CM, CO, CT, CV, DT, GU, GL, HP, IP, LE, LONDON (ALL), LU, LN, ME, MK, NG, NN, NR, OX,
PE, PO (MAINLAND), RG, RH, SG, SL, SN, SO, SP, SS, TN
Note: Be sure to register your Warranty at www.greatwater.co.uk to ensure that the appliance is registered with
the factory and the warranty becomes validated.
The above does not affect your statutory rights
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