Troubleshooting Guide for Cleaning
12
PLEASE CHECK THE FOLLOWING BEFORE CALLING YOUR SERVICE CENTER
Before troubleshooting, the pool cleaner must be disconnected from the power supply and the power supply must be unplugged from the electrical outlet to prevent damage to the
unit and possible personal injury.
Filter Intake Valve Flaps
1. Check to see if electric outlet has power
2. Check if transformer is plugged into a grounded outlet and the cable assembly is plugged into the transformer
3. Switch the power supply “OFF” and “ON” a few times. Allow 45 seconds between “ON and “OFF”
4. Check for and remove any debris such as hair, string, or leaves that may be obstructing the free movement of the wheels or propeller.
1. Check to see if propeller is seized due to accumulation of hair or debris on the propeller. Remove the top screw on the outlet top and clean
the propeller. When reassembling the top cover, do not over tighten the screw.
2. Check to see if the filters are thoroughly clean. Clean as necessary.
3. If “a” and “b” are negative, check the pump motor. If pump is not functioning send the unit to your service center.
1. Check to see if forward/reverse motion is obstructed by foreign matter, hair, debris, etc. on wheels or there is an entanglement with the
power cord.
2. Check if there is no debris stuck inside the wheel between gears.
3. Verify if the rolling brush is properly positioned and not broken. The brush is transferring the rotation to the wheels and –if broken – the
robot will not move properly
4. Check the motor, if not functioning, send the unit to your service center.
1. Check to see if the propeller is seized due to accumulation of hair or debris on the propeller.
2. Check to see if the filters are thoroughly clean. Clean as necessary
3. Check the filter intake valve flaps on the underside of your unit. The flaps should move freely to open and close. Clean and free the valve
flaps if necessary.
1. Most likely a thorough cleaning of the filter is needed.
2. Check to see if that the floating cable is properly spread out and is untangled.
3. Allow the unit to run in the pool in cleaning mode for the entire clean cycle.
4. Check that the motor is operating.
5. After checking all of the above, if there is still a problem, call your dealer for specific additional assistance.
1. Filter lock lever (top access lid does not close properly) – check that the lock release mechanism is not damaged. The lid edges should be
aligned with the unit’s body and the top filter is properly locked.
2. Intake valves – check that filter intake valves flaps move freely to open and close. Clean flaps if necessary.
A. Unit is unplugged
B. No power to the PSU
C. Debris stuck on the prop
A. Debris stuck in the prop
B. Filter is too full
C. Pump is not functioning
A. Debris stuck in the wheels
B. Debris stuck in the gears
C. Broken Wheel
D. Motor is not functioning
A. Pump is not working
B. Intake not in the correct
position
C. Intake flaps are stuck
A. Filter is dirty or full
B. Floating cable is tangled
C. Unit is shut off before
cleaning cycle is finished
A. Filter is not closed properly
B. Intake valves are stuck
Unit does not pump water or
move
Unit does not pump water at
all, or pumps slowly but
moves
Unit does not move but does
pump water
Unit does not pick up dirt and
debris
Unit does not seem to cover
the entire pool
Debris comes out of the unit
when removing from pool
Problem
Possible Causes
Possible Solutions