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20. Specification
Manufacturer’s declaration from Graupner GmbH & Co. KG,
Henriettenstr. 94 - 96, D-73230 Kirchheim / Teck, Germany
Content of the manufacturer’s declaration
If material defects or manufacturing faults should arise in a product distributed by us in the Federal Republic of
Germany and purchased by a consumer (§ 13 BGB), we, Graupner GmbH & Co. KG, D-73230 Kirchheim/Teck,
Germany, acknowledge the obligation to correct those defects within the limitations described below.
The consumer is not entitled to exploit this manufacturer’s declaration if the failure in the usability of the
product is due to natural wear, use under competition conditions, incompetent or improper use (including
incorrect installation) or external influences.
This manufacturer’s declaration does not affect the consumer’s legal or contractual rights regarding defects
arising from the purchase contract between the consumer and the vendor (dealer).
Extent of the guarantee
If a claim is made under guarantee, we undertake at our discretion to repair or replace the defective goods. We
will not consider supplementary claims, especially for reimbursement of costs relating to the defect (e.g.
installation / removal costs) and compensation for consequent damages unless they are allowed by statute.
This does not affect claims based on legal regulations, especially according to product liability law.
Guarantee requirements
The purchaser is required to make the guarantee claim in writing, and must enclose original proof of purchase
(e.g. invoice, receipt, delivery note) and this guarantee card. In the case of speed controllers the purchaser
must also send us the motor used, and state the number of battery cells, so that we can investigate the cause
of the defect. The purchaser must send the defective goods to us at his own cost, using the following address:
Graupner GmbH & Co. KG, Service Department,
Henriettenstr. 94 - 96, D-73230 Kirchheim / Teck, Germany
or UK: GLIDERS, Brunel Drive, Newark, Nottinghamshire, NG24 2EG, (+44) 16 36 63 05 39
The purchaser should state the material defect or manufacturing fault, or the symptoms of the fault, in as
accurate a manner as possible, so that we can check if our guarantee obligation is applicable.
The goods are transported from the consumer to us and from us to the consumer at the risk of the consumer.
Duration of validity
This declaration only applies to claims made to us during the claim period as stated in this declaration. The
claim period is 24 months from the date of purchase of the product by the consumer from a dealer in the
Federal Republic of Germany (purchase date). If a defect arises after the end of the claim period, or if the
evidence or documents required according to this declaration in order to make the claim valid are not presented
until after this period, then the consumer forfeits any rights or claims from this declaration.
Limitation by lapse of time
If we do not acknowledge the validity of a claim based on this declaration within the claim period, all claims
based on this declaration are barred by the statute of limitations after six months from the time of
implementation; however, this cannot occur before the end of the claim period.
Applicable law
This declaration, and the claims, rights and obligations arising from it, are based exclusively on the pertinent
German Law, excluding the norms of international private law, and excluding UN retail law.
Graupner GmbH & Co. KG,
Henriettenstr. 94 - 96, D-73230 Kirchheim / Teck, Germany
