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STOVE, FLUE OR OTHER 
COMPONENTS GLOWING RED

• Prevention 

The Primary and Secondary Air controls, as well as the 
Thermostat Control, should be immediately closed 
to let the fire die down to an acceptable level and to 
reduce the heat output which will in turn eliminate 
the glow from the over-heated components. At the 
same time ensure that water within the system is not 
‘boiling’. Your central heating system should have 
the requisite safety valves to prevent this, but if in 
doubt run off excess hot water and ensure the central 
heating pump is working to dissipate the excess heat 
and hot water. Over-firing is dangerous and could 
permanently damage or warp your boiler stove and 
its components. The effects of over-firing are fairly 
obvious to anyone in the stove industry and will 
invalidate your Hi-Flame Warranty. Check the stove, 
the flue system and the central heating for any signs 
of damage or system failure before you re-use the 
stove.

• Causes: Over-Firing

 This is caused by using the 

stove at a higher output than recommended for 
prolonged periods of time and / or over-filling the 
firebox with fuel. The excessive heat in the flue system 
produced by over-firing could potentially also lead to 
a chimney fire (

See ‘Chimney Fire’ above)

. Ensure you 

are using the correct fuel load. See pages 12 and 14
 

SMOKE AND FUMES ESCAPING  
INTO THE ROOM

When properly installed and operated your stove 
should not normally emit fumes or smoke into the 
room. When first using the stove it is normal to 
experience paint fumes or see light smoke rising from 
some of the stove’s painted surfaces, but these should 
eventually pass as the paint cures. Occasional minor 
smoke escape may also occur during the refuelling 
process. However, persistent smoke or fumes could be 
dangerous and in this situation you should take  
immediate avoiding action.

• Prevention 

Open doors and windows to ventilate the room and 
let the fire go out to allow the stove to cool. Never 
pour water onto the fire as this could cause the cast 
iron components to break.

Most importantly

, never re-light the stove until the 

problem has been identified and solved. If in doubt, in 
the first instance always seek the expert advice of your 
approved installer, or authorised Graphite dealer.
There are a number of factors, either alone or  
combined, which could cause such problems:

• Causes: A blockage

 When safe to do so, examine 

the flue-way above the baffle plate as well as the 
chimney system via the inspection hatch and clear any 
soot blockages (see pages 9 – 10). Excessive deposits 
could also indicate that the chimney or flue itself also 

needs cleaning.

• Causes:

 

Inadequate supply of combustion air

 

Check that any permanent air vent fitted to supply the 
extra combustion air required for the stove has not 
been accidentally blocked. Remember there should 
never be an extractor fan in the same room as a stove. 
A simple way of checking whether or not the stove is 
receiving enough combustion air is to open a  
window in the same room as the stove whilst the 
stove is operating. If this improves the problem then 
this would certainly indicate that the stove is being 
starved of combustion air and the advice of the  
original installer should be sought.

• Causes:

 

Extreme weather conditions 

High winds 

or extremes of temperature can also temporarily  
affect the performance of the chimney draught and 
consequently its effectiveness in removing smoke and 
fumes from the stove’s fire chamber. In the case of 
freezing temperatures it is important to build a larger 
pre-fire than normal to quickly provide the additional 
heat needed to quickly warm the flue system and to  
counteract the much lower temperatures at the exit 
point of the chimney. This is particularly important for 
boiler stoves which have the disadvantage of the fire 
chamber being surrounded by very cold water.
Unusually hot sunny days in the Autumn can  
sometimes produce negative pressure which will  
affect the up-draught and in these instances you 
should open a window or door to the outside to help  
re-balance the interior and exterior pressures which  
create the up-draught mechanism. Once you are  
confident that the up-draught has re-started you can 
then close any doors or windows. 

• Causes: High winds

 If the problem is associated 

with high winds and it becomes a regular  
occurrence, then you will need to fit a specialist 
chimney cowl. These are designed to provide a stable 
draught and prevent specific types of problems. 
Specifying the right cowl should always be left to an 
approved installer. 

• Causes: Flue Exit

 Check, especially at the  

beginning of the heating season, that summer tree 
growth has not interfered with the free passage of 
smoke and flue gases from the chimney top.
 

OVERHEATING AND EXCESSIVE  
FUEL CONSUMPTION

This can be caused by a number of factors.

• Causes: Excessive Chimney Draught

 This limits 

the effectiveness of the air controls so that the fire 
burns with very strong bright yellow flames and with 
very little difference when the air controls are  
operated. In such circumstances, and where possible, 
an adjustable draught stabiliser in the flue system may 
need to be fitted to ensure that the stove will always 
operate under a stable draught to allow the stove’s 
controls to function correctly. In the interests of safety, 

Summary of Contents for GR910-B

Page 1: ... to make a claim under the Hi Flame Warranty You will find the serial number beginning with GR on the CE plate at the rear of the stove as well as on the lid of the outer packaging Write the date the stove was delivered to you below as this is likely to differ from the purchase date Remember to keep your receipt as proof of purchase Ref GR910 B UK NI ROI V3 06 15 www hi flame com Graphite This appli...

Page 2: ...for guidance purposes only may differ slightly from your new Hi Flame Graphite Boiler stove However the principles illustrated here remain the same Hi Flame Fireplace UK Limited CONTENTS Page 4 5 5 5 6 6 7 7 7 8 8 8 9 10 11 12 13 13 14 14 15 15 17 17 17 18 19 19 20 22 22 General Dimensions General Specifications including minimum distances Permanent Air Supply Standard Features and Controls Packing...

Page 3: ...alling this stove in a UK Smoke Control Area the Hi Flame Graphite Boiler stove can only be fuelled with approved smokeless fuels it will be illegal to burn wood or any other non approved fuels in it Even if you have installed or operated stoves before remember manufacturer s requirements can vary and can also change with updates to building regulations therefore please read this manual before you...

Page 4: ...4 GENERAL DIMENSIONS ...

Page 5: ...4 8kg approx 10lb 9oz Maximum Log Length 400 mm 16 Or Approved Smokeless Fuels www solidfuel co uk Maximum Mineral Fuel Load 3 8kg approx 8lb 6oz PERMANENT AIR SUPPLY IMPORTANT The total rated output of this stove is 15 1kW Building Regulations permanent ventilation requirements should be based on this total output and not just the stove s output to the room Approved Document J of the Building Reg...

Page 6: ...In the confined space of the stove s fire chamber there is a real potential to cause a life threatening flash flame or explosion Never over fire the stove If any external parts of your stove glow red during operation then immediate action should be taken to reduce the supply of combustion air to the fire chamber through the Primary Secondary and Thermostatic Air controls which should quickly limit the i...

Page 7: ... of any residue water during maintenance or removal All electrical connections for example to system valves the circulating pump and the link up component must comply with current Building Regulations Ensure that the pipework is correctly earthed See page 8 and 24 for relevant regulations The mains water connection to the system must 7 comply with local water authority regulations in order to safe...

Page 8: ...lid fuel and wood burning appliances and systems are subject to the requirements of Building Regulations These regulations must be observed and such installations need to be notified to the relevant Local Authority Building Control department by law Hetas www hetas co uk is the official body recognised by the Government to approve solid fuel domestic heating appliances and the registration of compet...

Page 9: ... packaging You must retain this until the stove is installed and is fully operational Remember to keep the bar coded serial number label Unfasten retaining wires and remove any components including those inside the ash pan from inside the stove Inspect Check the stove has not been damaged in transit never attempt to install a stove which has been damaged If damage is suspected then report this imm...

Page 10: ...ou ll see the baffle plate lug Push the baffle upwards to one side so that you can drop the plate down and move it out of the way to clear the lower retaining ledge Should there be excessive soot debris then you will need to review how you operate your stove and also check the quality of your fuel The Graphite Boiler s wide body means that you should not rely solely on being able to clear exces sive...

Page 11: ...e three access panel bolts with the correct sized socket or ring spanner and loosen and remove any fire cement seal Gently and evenly prise around the plate to free it from its cement seal Do not attempt to lever the plate from one point only as this could put undue pressure where the plate still secured causing it to crack Clean the boiler and flueway using a lightweight wire brush if necessary Che...

Page 12: ...sant smoky smells both inside and sometimes outside the house In the event of a problem with your stove always check your choice of fuel first Manufactured or finished wood products such as plywood and chipboard must also be strictly avoided because of the high chemical adhesive content used in their production which will also leave harmful potentially corrosive residue inside the stove and flue syst...

Page 13: ...pes of combustion air that wood and mineral fuels need Your new stove can burn very well or very poorly depending on how you light the fire how you refuel the fire and of course the type and quality of the fuel that you are burning A log moisture meter is a cost effective investment if you want to maximise the efficiency of your stove and wood fuel Wear protective gloves when loading a burning stove ...

Page 14: ... and gases whenever possible point the log ends away from the glass to help keep the glass clean Fuel Load Ideally the logs should be approximately 400mm 16 long A typical fuel load should weigh approximately 4 8kg 10lb 9oz To get the best out of your stove ideally you will need three different thicknesses of wood log as you build the fire through each lighting phase 1 Kindling This is generally fin...

Page 15: ...rds the glass as this is where some of the gases and moisture from the logs escapes and this can cause staining which the Airwash may find difficult to remove Only reduce the Secondary Air control when the wood has carbonised and the fire is burning at a high temperature This is when the ash on the burning wood looks light grey and virtually covers all of the wood You will be able to tell when the st...

Page 16: ...commend burning your Graphite Boiler on high output for at least 30 minutes each day to help burn off any potential soot or creosote build up but be careful not to over fire the stove 2 Small regular loads when refuelling will produce a more efficient and cleaner burning performance 3 Avoid burning large amounts of wood with the Secondary Air supply turned down as this will reduce the effectiveness ...

Page 17: ...rature and the burn rate of the mineral fuel load and therefore the heat into the room To do this ensure the Primary and Secondary Air is fully closed Then simply control the flame pattern and burn rate with the Thermostat Control However you may still need to undertake some subtle adjustments to both the Primary and Secondary Air supply to achieve the correct balance of combustion air for your sto...

Page 18: ... requirement of your Warranty that the stove is installed by a competent person such as a Hetas or INFO registered installer who will be fully aware of any building and safety regulations which apply to stove installations in your location Boiler Stove Location Checklist The existing constructional hearth the main part of the hearth is suitably constructed and is of a thickness that conforms to al...

Page 19: ...east 125mm 5 thick This can include the thickness of any non combustible floor under the hearth or non combustible decorative surface It must be capable of supporting the weight of the stove when loaded and boiler with water add approx 15kg along with any attached flexible flue liner which may bear down on the stove This hearth must conform to local building regulations which may vary from country to...

Page 20: ...e the stove s operation with greater control over the fuel burn rate and efficiency Your existing chimney could leak smoke fumes and potentially dangerous invisible carbon monoxide into other parts of the building Condensation or creosote tar often associated with burning wood could eventually seep through the walls particularly if they are made of old or porous brick and or are jointed with lime m...

Page 21: ... diagram shown overleaf should be used for general guidance purposes only and is included here to demonstrate basic system principles Combined with the at a glance list below this should provide you with a basic understanding of the essential requirements your system should have As each system and its requirements will vary the list below is by no means meant to be comprehensive A good system shou...

Page 22: ... 23 ...

Page 23: ...s not overheat A low limit thermostat set at 45ºC should be fitted to the gravity return pipework and connected to the circulating pump This should be set to come on when the water temperature reaches above 45ºC to begin the circulation process Hot water cylinder The water system must be properly vented and you must use a double feed indirect cylinder which is in accordance with current issue of BS...

Page 24: ...rements Explain the householder s legal requirement to use an approved fireguard whenever children or the elderly and the infirm are likely to be in the vicinity of the stove If the installation is in a designated Smoke Control Area then also explain the householder s responsibility only to use approved smokeless fuels 8 Instruction Manual Make sure that the customer receives this copy of the Instru...

Page 25: ...ow it is extremely important that the radiators are balanced to ensure an efficient distribution of heat as well as an even heat balance from one radiator to the next The idea is to reduce the flow to the hottest radiators so that more hot flow is available to heat the coolest ones The system is balanced when there is a good hot water flow through every central heating radiator To undertake this all o...

Page 26: ...could also indicate that the chimney or flue itself also needs cleaning Causes Inadequate supply of combustion air Check that any permanent air vent fitted to supply the extra combustion air required for the stove has not been accidentally blocked Remember there should never be an extractor fan in the same room as a stove A simple way of checking whether or not the stove is receiving enough combusti...

Page 27: ...lem because the Airwash does not get hot enough and some blackening of the glass should be considered a because draught stabilisers limit the exit of flue gases from the stove they should only ever be specified fitted and subsequently tested by an approved installer Causes Fuel The fuel itself may be of poor quality For example pine and other softwoods used in the building trade will burn much quicke...

Page 28: ...ter then it is more than likely to be a problem with the system The simplest way to determine this is if possible to check that the top water pipe from the stove is hot and that the lower pipe is cooler If this is the case then this indicates that there is a problem with the system and not the stove Causes Circulation pump or thermostatic valve failure A fault in one of the system s key components...

Page 29: ...move the log retaining bar by lifting it upwards to expose the bolt head at the top of the firebrick retaining clamp Always use penetrating oil to help release the bolt and use the correct sized spanner or socket Do not force the bolt Then simply remove the damaged bricks and replace them both with new ones When replacing and clamping the bricks in place ensure they make good contact with the insid...

Page 30: ...es as this type of polish can cause deep staining to the skin and fingernails Repair worn or scratched surfaces with a proprietary heat resistant spray paint made specially for stoves also available from your stove dealer Never use an aerosol spray on or near the stove when it is burning or it is hot Door Rope Seals It is important that you maintain a tight door seal as this prevents unwanted air l...

Page 31: ...onal performance and safety standards It is not the responsibility of Hi Flame or their distributors to ensure that the appliance is installed and operating correctly at the time of the installation This is strictly the responsibility of the stove owner and any complaints regarding the performance of the installation should be addressed to the stove dealer or the stove installer HI Flame offers th...

Page 32: ... Hi Flame technical department pressure tests then under the terms of Hi Flame s 1 year or extended 5 year warranty your reasonable expenses provided receipts are provided to us will reimbursed and an appropriate replacement supplied subject to model availability What the Hi Flame Warranty DOES NOT cover In line with other manufacturers the Warranty does NOT cover the following consumable items Fi...

Page 33: ...k all parts for wear or damage and replace as necessary Re fit internal parts and flueway access lid Stove Glass Check the glass for chips or cracks and the glass seal condition and replace if necessary Thoroughly clean the stove glass on both sides Door Seal Check that this makes an air tight seal and replace if necessary Ensure that the new rope joint is also in the middle at the base of the rope ...

Page 34: ... AND SETTINGS For future reference include a basic drawing of the system and notes on the circulation pump and system thermostat settings etc as well as their location and the location of the system drain point 35 ...

Page 35: ...mes Chapel Cheshire CW4 8AF United Kingdom Hi Flame Fireplace UK Limited 2014 All rights reserved Booklet contents may not be copied in whole or in part without the prior written permission of the copyright holder Hi Flame and Graphite are the company name and trading names of Hi Flame Fireplace UK Limited Graphite ...

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