Section 13: Guarantee
Page 35
terms of manufacturer’s guarantee:
•
The Company shall mean Grant Engineering (UK) Limited.
•
The cylinder/thermal store must be installed by a competent
installer and in full accordance with the relevant Codes of
Practice, Regulations and Legislation in force at the time of
installation.
•
The cylinder/thermal store is guaranteed for
two years
from
the date of installation
4
, providing that after twelve months
the annual service
3
has been completed and the cylinder/
thermal store registered with the Company within thirty days
of the installation
4
. Any work undertaken must be authorised
by the Company and carried out by a competent service
engineer.
•
The stainless steel (shell) used in the manufacture of the
cylinder/thermal store is guaranteed for a period of
twenty
five years
(parts only) from the date of installation
4
. This is
subject to the following:
•
The cylinder/thermal store is operated correctly,
in accordance with the installation and servicing
instructions.
•
Proof is provided that the connecting system/s has been
flushed or chemically cleaned where appropriate (refer
to BS 7593) and that the required quantity of a suitable
corrosion inhibitor added.
•
Proof of annual servicing (including the checking of any
expansion vessels and pressure relief valves) must be
provided if and when requested by the Company.
•
This guarantee does not cover breakdowns caused by
incorrect installation, neglect, misuse, accident or failure to
operate the cylinder/thermal store in accordance with the
manufacturer’s instructions.
•
The cylinder/thermal store is registered with the Company
within thirty days of installation
4
. Failure to do so does not
affect your statutory rights
1
.
•
The balance of the guarantee is transferable providing the
installation is serviced prior to the dwelling’s new owners
taking up residence. Grant Engineering (UK) Limited must be
informed of the new owner’s details.
•
The Company will endeavour to provide prompt service in the
unlikely event of a problem occurring, but it cannot be held
responsible for any consequences of delay however caused.
•
This guarantee applies to Grant Engineering (UK) Limited
cylinders/thermal stores purchased and installed on the UK
mainland, Isle of Wight, Channel Islands and Scottish Isles
only
2
. Provision of in-guarantee cover elsewhere in the UK is
subject to agreement with the Company.
•
All claims under this guarantee must be made to the
Company prior to any work being undertaken. Invoices for
call out/repair work by any third party will not be accepted
unless previously authorised by the Company.
•
Proof of purchase and date of installation, commissioning
and service documents must be provided on request.
•
If a replacement cylinder/thermal store is supplied under
the guarantee (due to a manufacturing fault) the product
guarantee continues from the installation date of the original
cylinder/thermal store, and
not
from the installation date of
the replacement
4
.
•
The replacement of a cylinder/thermal store under this
guarantee does include any consequential costs.
•
The cylinder/thermal store must be connected to a mains
water supply (installations utilising a private water supply are
not covered by this guarantee).
•
Breakdown/failure due to lime scale will not be covered by
this guarantee.
•
The cylinder/thermal store must not be sited in a location
where it may be subjected to frost.
Hard water advice
If you live in a hard water area, protection against scaling in your
cylinder/thermal store must be provided.
You should fit an appropriate scale inhibitor or water softener as
any breakdown caused by water scaling is not covered by either
the manufacturer’s guarantee. Ask your installer for advice.
foot notes:
1. Your statutory rights entitle you to a one year guarantee
period only.
2. The UK mainland consists of England, Scotland and
Wales only. Please note that for the purposes of this
definition, Northern Ireland, Isle of Man and Scilly Isles
are not considered part of the UK mainland.
3.
We recommend that your cylinder/thermal store is serviced
every twelve months (even when the guarantee has expired)
to prolong the lifespan and ensure it is operating safely and
efficiently.
4. The guarantee period will commence from the date of
installation, unless the installation date is more than six
months from the date of purchase, in which case the
guarantee period will commence six months from the date of
purchase.
