Guarantee
Within the guarantee period, we guarantee free repair/adjustment service against any
defects according to the following guarantee regulations, provided that the watch was
properly used as directed in this instruction booklet.
Guarantee coverage
○ The watch body (movement, case) and metallic band.
Exceptions from guarantee
In following cases, repair/adjustment services will be provided at cost even within the guarantee
period or under guarantee coverage.
○ Exchange of leather, urethane, or fabric band.
○ Scratches or grime to the case, glass, or band, caused by use.
○ Troubles or damage caused by accidents or improper usage.
○ Troubles and damage caused by acts of God, natural disasters including fire, floods or
earthquakes.
○ Text in certificate has been altered.
○ No certificate is presented.
Procedure to claim free repair services
○ For any defects under guarantee, submit the watch together with the attached certificate
of guarantee to the retailer from whom the watch was purchased.
○ In the case where you cannot accept the guarantee from the retailer from whom the watch
was purchased due to gift-giving or relocation, etc., ask Grand Seiko international service
network mentioned on CERTIFICATE OF GUARANTEE or our website by attaching the
certificate without fail.
Others
○ For the watch case, dial plate, hands, glass, band etc., some alternative parts may be used
for repair if necessary.
○ For length adjustment service of metallic band, ask the retailer from whom the watch was
purchased or Grand Seiko international service network mentioned on CERTIFICATE OF
GUARANTEE or our website.
Other retailers may undertake the service on a chargeable basis or may not undertake the
service.
○ Free repair services are guaranteed only under the period and conditions specified in the
certificate of guarantee.
It does not affect specific legal rights of a consumer.
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TO PRESERVE THE QUALITY OF YOUR WATCH
Daily care
The watch requires good daily care
○ Do not wash the watch when its crown is at the extended position.
○ Wipe away moisture, sweat or dirt with a soft cloth.
○ After soaking the watch in seawater, be sure to wash the watch in clean pure water and
wipe it dry carefully. Do not pour running water directly from a faucet onto the watch. Put
some water into a bowl first, and then soak the watch in the water to wash it.
* If your watch is rated as “non-water resistant” or “water resistant for daily use”, do not wash
the watch.
“CHECK THE CALIBER NUMBER AND WATER-RESISTANT LEVEL”→ P. 9
Turn the crown from time to time
○ In order to prevent corrosion of the crown, turn the crown from time to time.
○ The same practice should be applied to a screw down crown.
“Crown”→ P. 15
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TO PRESERVE THE QUALITY OF YOUR WATCH
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