Grace Q'nique 21 Instruction Manual Download Page 87

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Issue

Cause(s)

Solution

Thread is breaking.

Bobbin inserted incorrectly

Check bobbin is the correct

direction in the case and

inserted firmly (clicked) into the

machine (page 29).

Debris on tension discs

Clean the machine (page 51).

Burred bobbin

Check bobbin for sharp edges.

Contact your dealer to replace if

needed.

Needle plate is rubbing needle

Check that needle plate is

centered and does not hit

needle (page 62).

If problem persists, please contact a Grace Company support

technician. Call

(800) 264-0644

Machine is running loud.

Machine and/or hook assembly

needs oiling

Oil the machine and hook

assembly (page 51).

Bobbin winder is on

Check that bobbin cam is off

(away from bobbin stand).

If problem persists, please contact a Grace Company support

technician. Call

(800) 264-0644

Thread is bunching up in

hook assembly (bobbin case

area)

Bobbin wound or threaded

incorrectly

Check that the bobbin was

threaded correctly and inserted

the correct direction in the case

(page 29).

Machine improperly threaded

Check that all tensioners and

guides were threaded (page

31).

Incorrect thread tension

Adjust top thread tension (page

44). Adjust bottom thread

tension (page 29).

Bobbin case has damaged or

missing spring

Check inside bobbin case to see

spring. Contact your dealer to

replace if needed.

If problem persists, please contact a Grace Company support

technician. Call

(800) 264-0644

Appendix

Summary of Contents for Q'nique 21

Page 1: ...Copyright July 27 2020 Grace Company Reproduction Prohibited Version 2 8 ...

Page 2: ...insert any object into any opening Do not use outdoors Do not operate where aerosol spray products are being used or where oxygen is being administered To disconnect turn all controls to the off position then remove the plug from the outlet by grasping the plug Do not pull on cord Keep fingers away from all moving parts Special care is required around the quilting machine needle Always use the pro...

Page 3: ...structions are not completely understood or if in doubt as to whether the product is properly grounded Do not modify the plug provided with the product if it will not fit the outlet have a proper outlet installed by a qualified electrician Grounding Methods Figure 61 1 B Cover of Grounded Outlet Box Metal Screw A Grounding Pin Surge Protector To Sewing Machine C Adapter Grounding Means D Grounding...

Page 4: ...justing Thread Tension 44 Using the Tools Menu 46 Tracking Stitch Count and Run Time 47 Choosing Machine Settings 48 Maintaining the Machine 49 Preparing the Oil Bottle 50 Oiling and Cleaning 51 Changing the Needle 54 Adjusting the Bobbin Cam 56 Adjusting the Hopping Foot 57 Height Adjustment 57 Rotation Instructions 58 Removal Instructions 60 Installation Instructions 61 Reinstalling the Needle P...

Page 5: ...th 533 4 mm or 21 inches Electrical Input Voltage 110 220 VAC Peak Power Consumption 300 W Features Ergonomic handles and handlebars for efficient extended use page 17 OLED Display page 19 Dual thread mast and stands for quilting and winding bobbin at the same time Built in bobbin winder page 27 Dual wheels for added stability page 13 SPM range of 90 to 1800 stitches Regulated stitching 2 1 2 3 4 ...

Page 6: ...read Stand page 31 Holds a cone of thread 7 Thread Mast page 31 Guides the thread for quilting 8 Bobbin Thread Guide page 27 Guides thread for winding a bobbin 9 Thread Guide Rod page 31 Positions thread when quilting Small Thread Tensioner page 31 Tensions thread when quilting Thread Guide page 31 Positions thread when quilting Take Up Lever page 31 Tensions thread when quilting 1 3 4 5 6 7 8 11 ...

Page 7: ...e functions 10 Lamp page 48 Lights up needle area Hopping Foot page 57 Presses fabric down when quilting Needle Bar page 54 Holds the needle when quilting Thread Cutter page 31 Cuts excess thread after threading machine Bottom Thread Guide page 31 Positions thread when quilting Thread Guide page 31 Positions thread when quilting Large Thread Tensioner page 44 Adjusts thread tension Machine Wheels ...

Page 8: ...rt For updating only Quilt Motion Port For optional automation accessory Encoder Ports page 21 Connects encoders to machine Back Handle Port Cover For optional back handle accessory Display Cable Port page 19 Connects display cable to machine Display Clip Port page 19 Connects display clip to machine 1 3 4 5 6 7 8 Ports and Plug Ins 2 9 Quilting Machine Rear View Quilting Machine Front View 3 4 2 ...

Page 9: ...ndle Allen Wrench 3 mm 3 mm HDW 03 13115 OLED Display with Cables SMP 09 13562 See page 19 Handlebar Assembly SMP 09 14066 See page 17 5 mm T handle Allen Wrench 2 5 mm 2 5 mm HDW 03 13116 Plastic Base Right Plastic Base Left SMP 05 11705 See page 16 SMP 05 11704 See page 16 SMP 09 13183 See page 20 HDW 03 11732 T handle Allen Wrench 5 mm Thread Mast Assembly Box 1 Box 2 M Class Bobbin x3 two pre ...

Page 10: ...rewdriver SMP 03 10169 See page 62 Hopping Foot Screw HDW 03 10966 See page 57 Upper Encoder Spring silver HDW 03 10216 See page 70 Lower Encoder Spring black HDW 03 10671 See page 70 Timing Spacer SMP 03 11320 See page 76 2 mm T handle Allen Wrench 2 mm HDW 03 13117 Upper Encoder silver spring SMP 09 10668 See page 21 Lower Encoder black spring SMP 09 13427 See page 23 Zip Tie x2 Zip Tie Mount x2...

Page 11: ...Bottle SMP 09 13888 See page 51 M3 Thumb Screw needle bar spare HDW 03 11736 See page 54 SBHCS Screw M6 x 16 mm x6 HDW 03 10974 See page 16 20 SBHCS Screw M6 x 20 mm x2 HDW 03 10088 See page 13 Shoulder Bolt M6 x2 HDW 03 12206 See page 13 Box 4 ...

Page 12: ... Installing the Wheel Covers page 16 Assembling the Handlebars page 17 Connecting the Display page 19 Attaching the Thread Stand page 20 Installing the Upper Encoder page 21 Installing the Lower Encoder page 23 Turning the Machine On Off page 25 Tip For additional help scan the QR code below with the camera on your smart phone to visit our online support videos https www graceframe com en resource...

Page 13: ...ront Wheel Support Assembly Back Wheel Support Assembly Shoulder Bolt M6 x2 SBHCS Screw M6 x 20 mm x2 T handle Allen Wrench 4 mm 4 mm 2 Use two M6 x 20 mm SBHCS screws and the 4 mm Allen wrench to secure the wheel support assembly 2 SBHCS screw M6 x 20 mm x2 1 Place the back wheel support assembly under the rear of the machine with the set screws facing the rear 1 Back Wheel Support Assembly Set S...

Page 14: ...ge tracks The machine should move smoothly 7 Check that the machine is centered over the wheels If needed loosen all four wheel block set screws and shift the machine from side to side 7 4 Use two M6 shoulder bolts and the 4 mm Allen wrench to screw the wheel support to the machine 4 Shoulder Bolts M6 x2 3 Place the front wheel support assembly under the front of the machine with the set screws fa...

Page 15: ...15 8 Re tighten the wheel block set screws that you loosened using the 4 mm Allen wrench 9 Installing the Wheels Continued Out of the Box Assembly ...

Page 16: ...ic base onto the left side of the machine Screw two M6 x 16 mm SBHCS screws into the plastic base using the 4 mm Allen wrench Tighten until snug 1 Slide the right plastic base onto the right side of the machine over the side ridge Screw in place with two M6 x 16 mm SBHCS screws and the 4 mm Allen wrench Tighten until snug 2 Out of the Box Assembly Plastic Base Left SBHCS Screw M6 x 16 mm x2 1 SBHC...

Page 17: ...bly T handle Allen Wrench 4 mm 4 mm 2 Slide the handlebars into the slot so the handlebar levers are face up 2 3 Close the cover and loosely screw in the cover screw 3 Out of the Box Assembly The handlebar cover opens 1 With the 4 mm Allen wrench remove the handlebar cover screw 1 Handlebar Cover Screw Handlebar Cover Handlebar Levers ...

Page 18: ...ontrols until they are comfortable to hold and operate 7 Tip For micro stippling angle the handlebars down toward the needle plate in step 4 and leave the controls horizontal in step 7 4 Hold the handlebars at the desired angle and tighten the cover screw 4 Assembling the Handlebars Continued Out of the Box Assembly 8 Close the handlebar levers 8 ...

Page 19: ... Unplug the display ribbon cable and lift the bottom of the display up Clip Release Out of the Box Assembly 1 If not already done plug one end of the ribbon cable into the display Weave the cable through the display clip 1 2 Slide the display clip into the clip port and ribbon cable into the cable port 2 Clip Port Cable Port Display Clip Ribbon Cable Press in on the clip release ...

Page 20: ...ssembly Attaching the Thread Stand Thread Stand Assembly Out of the Box Assembly T handle Allen Wrench 4 mm 4 mm Use two M6 x 16 mm SBHCS screws to install the thread stand assembly on the right side of the machine SBHCS Screw M6 x 16 mm x2 SBHCS Screw M6 x 16 mm x2 ...

Page 21: ...dle Allen Wrench 2 5 mm Upper Encoder silver spring Out of the Box Assembly 2 Slide the wheel onto the upper encoder s screw so that the wheel hub faces away from the encoder Wheel Hub Encoder Screw 3 The wheel screw will not be needed again and can be stored with the packaging materials 1 Use the 4 mm T handle Allen wrench to remove the left rear wheel from the machine 1 Left Rear Wheel Wheel Scr...

Page 22: ... with the 2 5 mm Allen wrench Lock Collar Screw 6 3 Place the encoder screw into the left rear wheel hole so the encoder O ring is between the two left machine wheels 4 Encoder O Ring 4 Tighten the encoder screw with the 4 mm Allen wrench 5 Encoder Screw 6 Plug the encoder cable into one of the encoder ports on the back left of the machine 7 Encoder Ports ...

Page 23: ...Tie Mount 2 T handle Allen Wrench 4 mm 4 mm 2 5 mm T handle Allen Wrench 2 5 mm Lower Encoder black spring 1 Locate the left rear wheel of your bottom carriage Note If needed review your frame assembly manual to determine the front of the bottom carriage 2 Use the 4 mm Allen wrench to remove the outward facing left rear wheel from the bottom carriage Wheel Out of the Box Assembly 2 1 Lock Collar L...

Page 24: ...el hub facing away from the encoder Wheel Hub Encoder Screw 4 4 Place the encoder screw into the left rear wheel hole on the carriage so the O ring is between the rear wheels O Ring 5 5 Tighten the encoder screw with the 4 mm Allen wrench Encoder Screw 6 6 Turn the encoder lock collar shown in blue to point up Then tighten the lock collar screw with the 2 5 mm Allen wrench Lock Collar Screw 7 7 Pl...

Page 25: ...ke the following steps Power Cord Parts Tools Needed Power Cable 2 Plug the power cable into the machine 2 3 Press the power cable retainer down firmly until it grasps the power cable 3 1 Lift up the power cable retainer 1 Power Cable Retainer 4 Press the right side of the power switch to turn the machine on 4 Power Switch Out of the Box Assembly ...

Page 26: ... choosing the settings for your machine winding the bobbin loading the bobbin case and threading the machine Preparing to Quilt Winding a Bobbin page 27 Loading the Bobbin Case page 29 Threading the Machine page 31 Final Checklist page 36 ...

Page 27: ... quality as the top thread For more information on choosing thread see Choosing Your Thread on page 82 Note This machine uses cone style thread Unless you have the spool accessory please use only thread cones for this machine The following diagram outlines the path shown in blue the thread must take to wind the bobbin 1 Thread Stand 2 Guide Loops 3 Bobbin Thread Guide 4 Spring Hook 5 Bobbin Thread...

Page 28: ...the thread cone on the bobbin thread guide Then wrap it back over and pass through the front of the second hole 2 Bobbin Thread Guide Winding a Bobbin Continued Preparing to Quilt 4 Tightly wrap the thread clockwise around the bobbin a few times to hold the thread in place Push the bobbin cam toward the bobbin to start winding Bobbin Cam 4 5 Winding stops automatically when the bobbin is full Cut ...

Page 29: ... case release lever to remove the bobbin case from the hook assembly 3 2 Press the Menu button on the handlebar controls to go to the Main Menu and deactivate stitching 2 4 Place the wound bobbin into the bobbin case Note the direction that the thread is coming off the bobbin in relation to the case Bobbin Case 4 5 Slip a few inches of thread through the slot and out of the hole Slot Hole 5 1 Chec...

Page 30: ...n case should rise into a vertical position without lifting off your hand Too Much Tension Correct Tension Too Little Tension If the case remains on its side there is too little tension Turn the large screw clockwise If the case lifts into the air there is too much tension Turn the large screw counter clockwise 7 Place the bobbin case inside the machine with the lever shown in blue at the 3 o cloc...

Page 31: ...ead see page 82 Note the following This machine uses cone style thread not thread from a spool Do not use spool thread unless the spool accessory has been installed Choose thread that is strong enough to pass the yank test and re test thread as it ages Thread strength can diminish over time a Hold the cone in one hand and the end of the thread in the other b Tug on the thread If the thread snaps e...

Page 32: ...e Continued Preparing to Quilt 1 4 10 2 9 3 11 12 6 7 1 Thread Cone 2 Thread Mast 3 Thread Guide Rod 4 Small Thread Tensioner 1 4 2 3 5 Right Thread Guide 6 Large Thread Tensioner 7 Tensioner Check Spring 8 Thread Guide 7 5 6 8 9 Take up Lever 10 Bottom Thread Guide 11 Needle Bar Eyelet 12 Eye of Needle 9 10 11 12 5 8 ...

Page 33: ...the thread guide rod Wrap the thread around to the back of the guide and insert through the bottom hole Thread Guide Rod 5 Thread Cone Thread Stand 3 Place the thread cone on the cone style thread stand toward the front 3 6 Run the thread through the top hole on the small thread tensioner Then slip the thread between the two discs and through the bottom hole of the small thread tensioner 6 Small T...

Page 34: ...r between the tension discs Large Thread Tensioner 8 9 Wrap the thread over the check spring Check Spring 9 11 Pull the thread through the hole in the take up lever 11 12 Then pass the thread down through the bottom thread guide on the way to the needle 12 10 Next pass the thread down and around the thread guide next to the large thread tensioner 10 Thread Guide Bottom Thread Guide ...

Page 35: ...e Machine Continued Preparing to Quilt 13 Now pass the thread through the front of the needle bar eyelet located above the needle Thread the eye of the needle from front to back 13 Needle Bar Eyelet Eye of the Needle ...

Page 36: ...The bobbin is wound and installed in the machine The needle is straight and held firmly to the needle bar The power cord is connected to the machine and power outlet The quilting area is clear of any materials that are not needed for quilting Preparing to Quilt ...

Page 37: ...r quilting machine it s a good time to test out new quilting materials and practice stitching Test your thread tension while using the different quilting modes available on the machine Using the Handlebar Controls page 38 Using the Precise Quilting Mode page 40 Using the Cruise Quilting Mode page 41 Using the Baste Quilting Mode page 42 Using the Manual Quilting Mode page 43 Adjusting Thread Tensi...

Page 38: ...d release to cycle the needle to the up or the down position Press and hold for three seconds to change the default needle stop position Powering off the machine will clear the changes made to this setting and the needle will default to the up position once the machine is turned back on 4 Start Stop Quilting or Select When pressed in regulated quilting mode baste quilting mode or manual quilting m...

Page 39: ...o match the quilter s movements This keeps the stitches consistent with the selected size There are two types of regulated quilting precise and cruise Precise In this mode the machine will stop stitching when it is not being moved Cruise In this mode the machine will stitch in place when it is not being moved Stitch speed never drops below 5 Baste Create loose temporary stitches to hold layers of ...

Page 40: ...tching Move the machine across the quilt to place the stitches Moving too quickly for the regulated quilting will cause a beeping alarm to sound and the over speed indicator to turn red This alarm can be disabled in the Preferences menu see page 48 Note When quilting the Start Stop indicator will read STOP to let you know that stitching is active and that if you press the start stop button on the ...

Page 41: ...an be changed to stitches per centimeter SPC in the Preferences menu see page 48 2 Check the needle stop position indicator to see if the needle will stop in the up or down position when stitching is inactive To change the needle stop position hold down the needle up down button on the handlebar for three seconds 3 Position the quilting machine over the quilt where you would like to stitch 4 Press...

Page 42: ...n the up or down position when stitching is inactive To change the needle stop position hold down the needle up down button on the handlebar for three seconds 3 Position the quilting machine over the quilt where you would like to baste 4 Press the start stop quilting button on the handlebars to begin stitching Move the machine across the quilt to place the stitches Moving too quickly for the machi...

Page 43: ... Press the down button on the handlebars to decrease the stitching speed 2 Check the needle stop position indicator to see if the needle will stop in the up or down position when stitching is inactive To change the needle stop position hold down the needle up down button on the handlebar for three seconds 3 Position the quilting machine over the quilt where you would like to stitch 4 Press the sta...

Page 44: ...t Tip Bottom thread tension is addressed in Loading the Bobbin Case see page 29 1 Loosen the tension knob on the large thread tensioner to set the tension to 1 The bottom of the tension knob will line up with the number that the tension is set to Note Setting 1 is the lowest tension for your machine and is an ideal starting place to find the correct top tension 4 321 Tension Knob 1 Large Thread Te...

Page 45: ...b toward setting 1 3 4 1 2 If the top thread shown in blue is pulled down through the bottom layer of fabric there is too little top tension Increase the tension on the top by turning the large thread tensioner knob toward setting 4 Stop turning the knob when desired tension is acheived 3 4 1 2 Adjusting Thread Tension Continued Quilting 1 Slowly increase the tension while stitching into scrap mat...

Page 46: ...urs machine has run System Information displays the control firmware versions for the machine motor and the OLED Display Diagnostics tests should be used at the direction of a Grace Company technician to troubleshoot problems with the machine Preferences is where machine defaults can be customized TOOLS DIAGNOSTICS PREFERENCES STITCH TIME SYSTEM INFO Using the Tools Menu Quilting ...

Page 47: ... the machine has run and the total stitch count These are displayed at the bottom of the screen and cannot be reset It can also be used to track the stitch or hour count for individual projects Select Reset to return the Stitch Count to 0 or Hours to 0 00 at the start of the project Tip It is recommended to oil your machine after 20 hours of use The Tracking Stitch Time count can help keep track o...

Page 48: ...its Use this setting to switch between inches and metric centimeters Baste This setting will determine the preset stitch size for the baste quilting mode It can be set to small medium or large Stitch Inch Determines the preset number of stitches per inch when using the regulated precise or regulated cruise quilting mode The SPI stitches per inch can range from 4 to 16 If changed to centimeters usi...

Page 49: ...f the manual covers oiling the machine changing the needle adjusting the bobbin cam and hopping foot and reinstalling the needle plate Preparing the Oil Bottle page 50 Oiling and Cleaning page 51 Changing the Needle page 54 Adjusting the Bobbin Cam page 56 Adjusting the Hopping Foot page 57 Reinstalling the Needle Plate page 62 ...

Page 50: ...he machine 1 Snip off about 1 4th of an inch from the tip of the plastic lid with a pair of scissors 2 Place the applicator needle onto the top of the cap 3 Peel the safety foil off the opening of the oil bottle 4 Carefully screw the lid onto the oil bottle 5 Hold bottle upside down and squeeze gently to apply oil When not in use cover the applicator needle with the safety cap 1 2 3 4 5 ...

Page 51: ... 20 hours of use After sitting without use for more than 30 days Bobbin Case Every other bobbin change Parts Tools Needed Lint Brush Oil Bottle Compressed Air Can optional not included 1 Power off the machine 2 Set the large thread tensioner setting to 1 to expose the tensioner discs Use the lint brush or a can of compressed air to clear away lint and thread remnants Note Lint build up between the...

Page 52: ...de Clean the bobbin case with the lint brush or compressed air Be sure to clean the area under the bobbin tension thread arm Bobbin Thread Tension Arm 5 1 In and around the hook assembly clear away any lint cloth and thread remnants using the lint brush or compressed air Hook Assembly 6 2 Rotate the hand wheel until the needle is halfway down This will put the hook in the best position for oiling ...

Page 53: ...oothly 11 4 Reload the bobbin case and return it to the machine For detailed instructions see Loading the Bobbin Case on page 29 9 5 Place one to two drops of oil down the hole at the top of the machine near the display 10 1 2 Drops Oiling and Cleaning Continued Maintaining the Machine ...

Page 54: ...raight Needle Bent Needle For information on selecting a needle see Choosing Your Needle on page 80 3 Loosen the needle thumb screwand pull the needle from the needle bar If needed use a flat head screwdriver Needle Thumb Screw 3 To avoid damage to the machine please choose an approved needle style from the list below DPx5 MR 135x17 MR DPx17 MR 135x17 SAN 11 3355 MR 1 Power off the machine 1 2 Rai...

Page 55: ...n the back of the needle should face the throat of the machine Place the needle magnet on the opposite side of the scarf Needle Magnet Scarf 7 Use the needle magnet as a visual guide Twist the needle until the magnet shown in blue points as straight out from the machine as possible Note Do not attempt to adjust the needle by moving the magnet directly 8 Tighten the needle thumb screw Do not over t...

Page 56: ...n cam is set so the bobbin will wind completely before the winder shuts off To change how much the bobbin fills before the winding stops take the following steps 1 Power off the machine 2 Place an empty bobbin onto the bobbin stand and flip the bobbin cam toward the bobbin This will help estimate how far to adjust the bobbin cam 1 2 3 Loosen the set screw on the bobbin cam with a 1 5 mm Allen wren...

Page 57: ...3 mm T handle Allen Wrench 3 mm 4 Re tighten the hopping foot screw 4 Maintaining the Machine 1 Move the machine off the fabric Use the hand wheel to drop the needle bar to the lowest position 1 2 With the 3 mm Allen wrench loosen the hopping foot screw 2 Hopping Foot Screw 3 Slide the hopping foot height tool shown in blue underneath the hopping foot around the needle Note The height tool prepare...

Page 58: ...oot from the press bar 4 5 With the 3 mm Allen wrench loosen the collar screw that holds the hopping foot collar to the press bar Rotation Instructions The hopping foot can be rotated to improve line of sight To rotate the hopping foot please take the following steps 1 Power off the machine 1 5 Hopping Foot Collar Collar Screw 6 Drop the hopping foot collar below the press bar and turn it to the d...

Page 59: ...ighten the collar screw 7 2 Slide the hopping foot into the collar and screw in place with the hopping foot screw Hopping Foot Hopping Foot Screw 8 3 Double check your hopping foot height see page 57 9 Adjusting the Hopping Foot Continued Maintaining the Machine Hopping Foot Collar ...

Page 60: ...wer off the machine 2 Rotate the hand wheel to lift the needle from the inside of the hopping foot 1 2 Hopping Foot Screw 3 Use the 3 mm Allen wrench to remove the screw holding the hopping foot 3 Adjusting the Hopping Foot Continued Maintaining the Machine Hopping Foot The hopping foot now slides free from the press bar Hand Wheel ...

Page 61: ... 1 Power off the machine 2 Slide the hopping foot to the slot in the hopping foot collar Use the 3 mm Allen wrench and hopping foot screw to tighten in place 1 2 3 Adjust height as needed see page 57 3 Adjusting the Hopping Foot Continued Maintaining the Machine Hopping Foot Screw Hopping Foot Hopping Foot Collar ...

Page 62: ... from the quilting machine take the following steps Maintaining the Machine 2 Use the flat head screwdriver to remove the two needle plate screws shown in gray 2 1 Power off the machine and raise the needle to the highest position using the hand wheel 1 3 Slide the needle plate shown in gray from the machine 3 Hand Wheel ...

Page 63: ...eedle Plate Continued Maintaining the Machine 1 Power off the machine Raise the needle to the highest position using the hand wheel 1 5 Place the two needle plate screws shown in gray into the plate Make sure the needle plate is centered around the needle and then tighten the screws with the flat head screwdriver 5 Needle Plate 2 Slide the needle plate onto the machine 2 3 Align the screw holes on...

Page 64: ... team Phone 800 264 0644 Email support graceframe com Repairs and Diagnostics This section of the manual covers replacing the encoder spring installing the hook holder timing the machine and checking the machine and display firmware versions Checking the Firmware page 65 Running Diagnostics page 66 Replacing the Encoder Spring page 70 Reinstalling the Hook Holder page 73 Timing the Machine page 76...

Page 65: ...version for the machine Display Revision Shows the latest firmware version for the touch display Repairs and Diagnostics SYSTEM INFO MACHINE REV DISPLAY REV The control firmware versions for the machine motor and the OLED Display are found by selecting Tools from the Main Menu and choosing System Info ...

Page 66: ... a Grace Company technician only to troubleshoot problems with the machine The following options display on the Diagnostics screen Encoder Test Select to test that each encoder is working correctly Button Test Select to test that the handlebar buttons are working Sensor Test Choose to test that the needle sensor is functioning Self Tests Select to prompt the machine to run self diagnostic tests Re...

Page 67: ...lays ENCODERS X Y 2 Move the machine left and right across the frame The X indicator should turn green while the machine is moving ENCODERS X Y ENCODERS X Y 3 Move the machine from front to back across the frame The Y indicator should turn green while the machine is moving Running Diagnostics Continued Repairs and Diagnostics ...

Page 68: ... choose Diagnostics from the Tools menu 1 The Buttons test screen displays BUTTONS 1 2 3 4 5 6 2 Press each button on the handlebar The corresponding button indicator will turn green BUTTONS 1 2 3 4 5 6 Running Diagnostics Continued Repairs and Diagnostics ...

Page 69: ... needle drops to the down position The needle indicator will turn red The speed indicator will flash green while the needle is moving and turn red when the needle has stopped 3 Press the needle button again to raise the needle to the highest position The needle indicator will turn green The speed indicator will flash green while the needle is moving and turn red when the needle has stopped Running...

Page 70: ...a Grace Company support technician before attempting these instructions Upper Encoder Spring Silver Lower Encoder Spring Black OR T handle Allen Wrench 4 mm 4 mm 2 5 mm T handle Allen Wrench 2 5 mm 1 Use the 4mm Allen wrench to loosen the encoder screw and remove the encoder and wheel Encoder Screw 4 3 1 Determine the correct spring to use in the repair Upper Encoder Attached to the wheel on the m...

Page 71: ...ck collar to remove it from the encoder screw 6 3 Place the replacement spring over the encoder screw and insert the short arm of the spring all the way through the hole on the encoder base 7 4 Place the long arm of the encoder spring arm into the hole on the encoder lock collar 8 Lock Collar Short Spring Arm Long Spring Arm Lock Collar 5 Without allowing the arm to slip out of the lock collar rot...

Page 72: ...place the washer wheel spacer and plastic stop onto the encoder screw 1 Complete the assembly instructions for the encoder you repaired For the upper encoder silver spring assembly instructions see page 21 For the lower encoder black spring assembly instructions see page 23 10 11 12 13 Shoulder Spacer Plastic Stop Wheel Spacer Washer Replacing the Encoder Spring Continued Repairs and Diagnostics ...

Page 73: ...rts Tools Needed Please speak to a Grace Company support technician before attempting these instructions Flat head Screwdriver T handle Allen Wrench 3 mm 3 mm Repairs and Diagnostics 1 Turn off the machine 2 Rotate the hand wheel to raise the needle to the highest point 2 1 3 With the 3mm Allen wrench remove the hook holder screw that attaches the hook holder to the machine 3 Hook Holder Screw 4 S...

Page 74: ...ation Instructions 1 Turn off the machine 2 Rotate the hand wheel to raise the needle to the highest point 2 1 5 Turn the inside portion of the hook assembly shown in blue so that the positioning guide is at the highest point 5 Positioning Guide 6 Slide the finger of the hook holder shown in gray into the middle of the hook assembly s positioning guide 6 1 Attach loosely with the hook holder screw...

Page 75: ...hook holder in place The inside portion of the hook assembly should no longer rotate freely by hand 9 Reinstalling the Hook Holder Continued Repairs and Diagnostics 2 Align the hook holder with the inside edge of the positioning guide as shown below 8 ...

Page 76: ... Timing Spacer Please speak to a Grace Company support technician before attempting these instructions 2 mm T handle Allen Wrench 2 mm 5 Look into the machine s timing cut out and turn the hand wheel The hook assembly will rotate Timing Cut out Hook Assembly 5 1 Turn off the machine 2 Check that your needle is not bent or damaged and that it is inserted all the way into the needle bar see page 54 ...

Page 77: ...ue rotating the hand wheel the same direction The needle should begin to raise up 8 8 Stop raising the needle once the eye is about level with the hook Do not continue to raise the needle If the needle reaches the top of its rotation over the hopping foot start over at step 8 9 9 Slip the timing spacer shown in blue into the hook assembly 10 9 Turn the hand wheel the opposite direction to bring th...

Page 78: ...he hook shown in blue in the middle of the back of the needle shown in gray This is easier to see from the back of the machine 12 Set Screw 3 Remove the timing spacer from the machine 4 Turn the hand wheel a full rotation to ensure the needle does not hit the hook assembly at any point 5 Tighten the two remaining set screws through the timing cut out The needle plate and bobbin case can be reinsta...

Page 79: ...his manual covers additional information on quilting with your machine Appendix Choosing Your Needle page 80 Choosing Your Thread page 82 Choosing Your Fabric and Batting page 85 Troubleshooting Guide page 86 Index page 88 ...

Page 80: ...size of your needle based upon the thread you re using Thicker thread requires a thicker needle Remember the thicker the thread the lower the thread weight wt number Using the wrong type of needle or using a needle that is bent broken or blunt can damage the fabric the machine and needle For best results Use the recommended needle style for your machine see below Use the needle size appropriate fo...

Page 81: ...ily and without getting damaged Eye Hole near needle point where the needle is threaded Scarf A cut away on the back of the needle that allows the needle to fit smoothly within the hook assembly when quilting Point The sharp end of the needle Choose the type of needle point to fit your project and always replace your needle once the point is dull Needle Diagram Shaft Eye Point Scarf Needle Front V...

Page 82: ...ing new thread on spare quilting materials to find the ideal thread tension Write this information down and store it with your thread for later reference Keep thread out of sunlight to prevent fading and do not store near extreme temperatures Select thread that is ideal for the fabric you re using see the chart below Avoid using different types of thread for the top thread than you re using for th...

Page 83: ...s flame to burn away fuzz and lint giving a smooth appearance Polyester Lubricated Treated with lubricant to reduce friction Avoid thread that is oily to the touch Bonded Treated with resin to increase strength This is typically used for heavy duty applications such as upholstery Thread Size The thickness of the thread is called the weight wt This number is usually stamped on the edge of the top o...

Page 84: ... Tent 2985 Twilight Pink 2986 Mauve Orchid 2987 Blueberries 2988 King of Atlantis 2989 Prism 2990 Tropical Sunset 2991 Aurora Lights 2992 Mango Salad 2993 Camp Fire 2994 Mountain Jungle 2995 Desert Flower 2996 Primary School 2997 Mojito 2998 Florence 2999 Cherry Blossom 3000 Candy Apple 3001 Pomegranate 3002 Dusk Rose 3003 Cotton Candy 3004 Tangerine Punch 3005 Grapefruit 3006 Lemon Zest 3007 Ligh...

Page 85: ...quilt are well balanced Batting To choose the best batting for your project consider the look and feel of the quilt that you re going for Batting thickness is measured by its loft A low loft batting is thinner and lighter ideal for a quilt with a flatter appearance High loft batting should be used if a fluffy full quilt is the goal Typically wool batting is the thickest batting while bamboo is the...

Page 86: ...e correct direction in the case page 29 Incorrect thread tension Adjust top thread tension page 44 Adjust bottom thread tension page 29 Hopping foot incorrect distance from needle plate Check hopping foot height distance with height tool page 57 If problem persists please contact a Grace Company support technician Call 800 264 0644 Thread is breaking Damaged needle Check needle page 54 Incorrect t...

Page 87: ... hook assembly page 51 Bobbin winder is on Check that bobbin cam is off away from bobbin stand If problem persists please contact a Grace Company support technician Call 800 264 0644 Thread is bunching up in hook assembly bobbin case area Bobbin wound or threaded incorrectly Check that the bobbin was threaded correctly and inserted the correct direction in the case page 29 Machine improperly threa...

Page 88: ...ons 5 display cable port 8 19 display clip port 8 19 E electrical 2 5 25 encoder 21 23 70 encoder port 8 22 24 encoder spring 70 encoder test 67 F fabric 85 features 5 firmware 65 flat head screwdriver 62 73 76 G grounding instructions 3 guide loops 28 33 H handlebar adjustment 17 handlebar assembly 17 handlebar controls 38 hand wheel 6 hook assembly 7 73 76 hook holder 73 hopping foot 57 hopping ...

Page 89: ...sensor test 69 Settings menu 48 sewing mode basting 42 sewing mode cruise 41 sewing mode precise 40 shoulder bolt M6 13 SPC 48 specifications 5 SPI 48 stitch count 47 stitches per centimeter 48 stitches per inch 48 stitches per minute 43 stitching speed 43 support 12 86 System Info screen 65 T thread 27 31 82 thread cutter 28 threading the machine 31 thread size 83 thread stand 20 28 33 thread str...

Page 90: ...The Grace Company 2225 South 3200 West Salt Lake City UT 84119 Phone 1 800 264 0644 Fax 801 908 8888 www graceframe com ...

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Grace Q'nique 21, Instruction Manual

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Summary of Contents for Q'nique 21

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