TROUBLESHOOTING
SYMPTOM
PROBABLE CAUSE
CORRECTIVE ACTION
A. LEAKAGE INTO COUNTER
1. Shaft seal leaking.
Return to manufacturer for repair.
B. EXTERNAL LEAKAGE
1. Pipe fitting installed without
Seal pipe ends with suitable sealer.
sealer.
2. Fasteners loose.
Tighten fasteners.
3. O-ring deleted or improperly
Install O-ring or correct faulty installation.
installed.
4. Cracked assembly.
Replace defective part.
C. METER RUNS IN REVERSE
1. Piping incorrectly installed.
Install piping in accordance with flow
direction on meter.
D. DUST COLLECTING INSIDE
1. Dust seals, O-ring or knob
Install seals or correct seal installation.
COUNTER COVER
seal not installed, incorrect-
ly installed or damaged.
2. Fastener loose or missing.
Tighten or replace fastener.
E. DELIVERY NORMAL BUT
1. Broken counter assembly.
Return unit to manufacturer for repair.
2. Foreign material in counter
Clean meter cavity.
assembly.
3. Misaligned nutator
Correct alignment. Make certain lip is en-
assembly.
gaged in inlet hole, O-ring is properly in-
stalled and hold down screws are secured.
4. Debris in nutator assembly.
Clean nutator assembly.
5. Defective nutator assembly.
Replace nutator assembly.
F. METER REGISTER DOES
1. Faulty meter – clogged
Clean or replace strainer. Clean or replace
strainer.
counter assembly.
2. No strainer. Foreign mat-
Remove foreign material. Install new
erial in nutator assembly.
strainer.
3. System components other
Isolate cause.
than meter may be at fault.
Limited Warranty Policy
Great Plains Industries, Inc. 5252 E. 36
th
Street North, Wichita, KS USA 67220-3205, hereby provides a limited warranty against
defects in material and workmanship on all products manufactured by Great Plains Industries, Inc. This product includes a 2 year
warranty. Manufacturer’s sole obligation under the foregoing warranties will be limited to either, at Manufacturer’s option, replacing
or repairing defective Goods (subject to limitations hereinafter provided) or refunding the purchase price for such Goods theretofore
paid by the Buyer, and Buyer’s exclusive remedy for breach of any such warranties will be enforcement of such obligations of
Manufacturer. The warranty shall extend to the purchaser of this product and to any person to whom such product is transferred
during the warranty period.
The warranty period shall begin on the date of manufacture or on the date of purchase with an original sales receipt. This warranty
shall not apply if:
A. the product has been altered or modified outside the warrantor’s duly appointed representative;
B. the product has been subjected to neglect, misuse, abuse or damage or has been installed or operated other than in
accordance with the manufacturer’s operating instructions.
To make a claim against this warranty, contact the GPI Customer Service Department at 316-686-7361 or 1-800-835-0113. Or by mail at:
Great Plains Industries, Inc.
5252 E. 36
th
St. North
Wichita, KS, USA 67220-3205
The company shall, notify the customer to either send the product, transportation prepaid, to the company at its office in Wichita,
Kansas, or to a duly authorized service center. The company shall perform all obligations imposed on it by the terms of this warranty
within 60 days of receipt of the defective product.
GREAT PLAINS INDUSTRIES, INC., EXCLUDES LIABILITY UNDER THIS WARRANTY FOR DIRECT, INDIRECT, INCIDENTAL
AND CONSEQUENTIAL DAMAGES INCURRED IN THE USE OR LOSS OF USE OF THE PRODUCT WARRANTED HEREUNDER.
The company herewith expressly disclaims any warranty of merchantability or fitness for any particular purpose other than for
which it was designed.
This warranty gives you specific rights and you may also have other rights which vary from U.S. state to U.S. state.
Note: In compliance with MAGNUSON MOSS CONSUMER WARRANTY ACT – Part 702 (governs the resale availability of the
warranty terms).
METER DOES NOT MOVE
NOT OPERATE, LITTLE OR
NO FLOW