TROUBLESHOOTING
If your
GoWISE Steam Air Fryer
displays any error codes, please
contact our Customer Care Team.
855-233-9199
[email protected]
Live Chat at gowiseusa.com
M-F
8:30am - 4:00pm MST
Problem
Possible Cause
Solution
The appliance is not
turning on
The appliance is not
plugged in
Plug the appliance into a grounded
wall socket.
You have not set the
timer
Set the timer using the control display to
the correct time on the appliance.
The basket is not
pushed into the unit
Push the basket into the unit (see pg. 12).
Food is not cooked
The basket has
been overfilled with
ingredients
Place smaller batches of ingredients in the
basket. Smaller batches are fried
more evenly.
The set temperature is
too low
Increase the temperature to the
required setting.
Food is cooked unevenly
Ingredient positioning
or overflow
Ingredients that lay on top or across from
each other (e.g. fries) need to be shaken
midway through cooking.
Fried snacks are not
crispy after frying
Some snacks are
crispier when
traditionally fried
Cook oven snacks or lightly brush some oil
onto the snacks for a crispier result.
Basket does not slide
into the fryer properly
Overfilled basket
Do not fill the basket beyond the
MAX fill indicator line.
White smoke comes out
of the fryer
It is normal for white
smoke to appear
when prepping greasy
ingredients
When frying greasy ingredients, a large
amount of oil will leak into the basket. The
oil produces white smoke and the basket
may heat up more than usual. This does
not affect the appliance or end food result.
The basket is still greasy
Clean the unit properly after each use.
Fresh fries are fried
unevenly in the fryer
Potatoes are not fresh
Use fresh potatoes and place them in the
freezer for 30 minutes before air frying to
help them stay firm during frying.
Potato sticks have not
been rinsed properly
prior to frying
Make sure to rinse the potato sticks
properly to remove the starch
prior to frying.
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