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For Gorilla Sports® Support Team to help you as quickly as possible with service, we will require certain information
about your fitness device and about you. To find the exact spare parts required, we will need the product name,
date of purchase and serial number.
If necessary, please fill out completely the Service Contract form attached to this User Manual and send it to us by
email as scan or by post. You are also welcome to contact our Customer Service Team at [email protected]
Areas of Application & Warranty Periods
Gorilla Sports® fitness devices are suitable for use at home, semi-professional use.
Home Use:
Exclusively for private use
Warranty Period: 2 Years
Semi-Professional Use:
Use under instruction in hotels, physiotherapy practices, etc.
Warranty Period: 2 Years
Proof of Purchase and Serial Number
To claim your right to service works within the warranty period we will in each case require proof of purchase. Keep
the proof or purchase or purchase invoice in a safe place and in warranty cases send a copy as an attachment.
This will ensure that we can process the service work as quickly as possible. So that we can identify which model
version requires to be serviced correctly, we will require; Product Name, Serial Number and Date of Purchase.
Terms and Conditions of Warranty:
The warranty period for this training device starts on the date of purchase and applies solely to products which were
purchased directly from the Gorilla Sports GmbH or directly from one of Gorilla Sports GmbH authorised distribution
partners.
The warranty covers defects caused by production or material faults. The warranty does not apply to damages
or defects caused by culpable improper use, negligent or purposeful destruction, lack or failure to carry out main-
tenance and/or cleaning measures, force majeure, operational causes and to normal wear and tear, damages
caused by penetration of liquids, damage caused by repairs or modifications made with spare parts from a different
supplier. The warranty also does not apply for damages due to faulty assembly or damages which occur because of
faulty assembly. Certain component parts will wear out during use or from normal wear and tear. This includes for
example:
▪ Ball bearings ▪ Bearing bushings ▪ Bearings ▪ Drive belts
▪ Switches and push-buttons ▪ Treadmill belts (bands) ▪ Treadmill decks (running deck)
▪ Rollers
Signs of wear and tear on wearing parts are not items covered under the warranty.
In replacement cases, if the device is to be collected from you, it will be necessary for you to dismantle the device
and have it ready for collection and for you to re-assemble it again on delivery. This service is not included in any
way by the warranty. For spare parts, please inform our service department in advance and return the defective
parts well packaged to our service address.
Service Outside the Warranty and Ordering Spare Parts
Gorilla Sports® Service Team is happy to be of assistance to help solve any problems with faults which may arise
following expiry of the warranty period, or in cases of defects arising which are not covered by the warranty.
In this case please contact us by email direct to:
Orders for Spare Parts or Worn Parts should be sent along with information on the Product Name, spare part de
-
scription and number and the quantity required to:
Please be informed that additional fixing materials such as screws, bolts, washers etc are not included in the scope
of delivery for individual spare parts. These should be ordered separately.
*Version: October/2019
Warranty*
